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Frequently asked questions about Covid-19.
People with Covid-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have Covid-19:
-Fever or chills
-Shortness of breath or difficulty breathing
-Muscle or body aches
-New loss of taste or smell
-Congestion or runny nose
-Nausea or vomiting
If there are people who, within 14 days before the symptoms appear, have traveled to an infected area or have treated/had close contact with a Covid-19 suspect or patient, then that person will be examined through further laboratory examinations to confirm the diagnosis.
If the aforementioned symptoms are present AND you have traveled to a Covid-19 infected country or was exposed to a Covid-19 positive patient, contact the Jakarta Provincial Department of Health's Covid-19 Hotline at 112 via phone call, 081 112 112 112 or 081 388 376 955 via WhatsApp to receive further instructions.
According to KMK No. HK.01.07-MENKES-413-2020 concerning Guidelines for the Prevention and Control of COVID-19, which is meant by Suspect, Probable, and Confirmed Cases are as follows:
Someone who has one of the following criteria:
a. People with acute respiratory infections (ARI)* AND in the last 14 days before symptoms appear have a history of travel or living in a country/region of Indonesia who reports local transmission**.
People with one of the symptoms/signs of ARI* AND in the last 14 days before the symptoms appear have a history of contact with a confirmed/probable case of Covid-19. People with severe ARI/pneumonia who need hospitalization AND no other cause based on a convincing clinical description.
The term Patient Under Supervision (PDP) is re-introduced as a Suspect case.
Suspected cases with severe ARI/ARDS/died with a convincing clinical description of Covid-19 AND no results of RT-PCR laboratory examination.
Someone who tested positive for Covid-19 proven by RT-PCR laboratory examination. There are 2 types of Confirmed case:
a. A case confirmed with symptoms (symptomatic)
b. A case that confirmed without symptoms (asymptomatic)
*ARI is fever (≥38oC) or a history of fever; and accompanied by one of the symptoms/signs of respiratory disease such as: coughing/shortness of breath/sore throat/runny nose/mild to severe pneumonia.
** Local transmission is the country/region with a confirmed case whose source of transmission originates from the region reporting the case. Local transmission country is a country included in the classification of cluster cases and community transmission, for a complete list, please visit
Local transmission areas in Indonesia which can be seen on https://infinemerging.kemkes.go.id.
According to KMK No. HK.01.07-MENKES-413-2020 concerning the Guidelines for the Prevention and Control of COVID-19, which is meant by Close Contact is as follows:
People who have a history of contact with probable or confirmed case of Covid-19. This includes:
a. Face to face/close contact with a probable case or confirmed case within a radius of 1 meter and within a period of 15 minutes or more.
b. Direct physical touch with probable or confirmed cases (such as shaking hands, holding hands, etc.).
c. People who provide direct treatment for probable or confirmed cases without using a standardized PPE.
d. Other situations that indicate contact are based on local risk assessments determined by the local epidemiological investigation team.
In probable or confirmed cases with symptoms, to find close contact the contact period is calculated from 2 days before symptoms appear and up to 14 days after symptoms appear.
In case of asymptomatic confirmation, to find close contact the contact period is calculated from 2 days before and 14 days after the date of collection of the confirmed case specimen.
According to KMK No. HK.01.07-MENKES-413-2020 concerning the Guidelines for the Prevention and Control of Covid-19, which is meant by Traveler, Discarded, Completed Isolation, and Death are as follows:
Someone who traveled from within the country (domestic) and abroad in the last 14 days.
Discarded if it meets one of the following criteria:
a. A suspect case with 2 times negative RT-PCR examination results for 2 consecutive days within an interval of > 24 hours.
b. A close contact case who has completed the 14 days quarantine period.
Finish isolation is if someone meet one of the following criterias:
a. Asymptomatic confirmation cases without RT-PCR follow-up with 10 days of independent isolation since the confirmation of the diagnostic specimen was taken.
b. Probable/confirmed cases with symptoms (symptomatic) that did not undergo RT-PCR follow-up were counted 10 days from the date of onset plus at least 3 days after they no longer showing symptoms of fever and respiratory problems.
c. Probable cases/cases of symptomatic (confirmation of) symptomatic who received a negative RT-PCR follow-up 1 times, plus at least 3 days after no longer showing symptoms of fever and respiratory problems.
Dead of Covid-19 for surveillance purposes is a confirmed/probable case of Covid-19 who died.
It is still uncertain how long COVID-19 can stay on the surface of an object. However, preliminary studies show that COVID-19 can last for several hours, depending on the type of surface, temperature, or humidity of the environment.
But a simple disinfectant can kill the virus so that it is impossible to infect people. And getting used to washing hands with soap and water, or alcohol-based hand rubs, and avoiding touching your eyes, mouth, or nose are more effective in protecting yourself.
A person can get infected from the carrier of coronavirus or a person who has tested positive for COVID-19. This disease can spread through small droplets from the nose or mouth when coughing or sneezing. The droplet then falls on the surrounding objects. If someone touches an object that has been contaminated with the droplet, then touches their eyes, nose, or mouth, then that person can be infected with COVID-19. Or someone could get infected by accidentally inhaling droplets from the infected person. Therefore, it is crucial to wear a mask and keep a safe distance of about one meter from others.
To this day, experts are still conducting investigations to determine the source of the virus, its type of exposure, and its transmission. Make sure to keep yourself updated with current and accurate sources of information on the development of the disease.
People who live or travel in areas with confirmed transmission of COVID-19 are very likely to be infected. Those infected are people who, within 14 days before symptoms appear, had a travel history to an infected country or who have been in close contact with family members, coworkers, or medical personnel who treat patients before they know they are infected with COVID-19.
Health care workers who treat patients with COVID-19 are at higher risk and must consistently protect themselves with appropriate infection prevention and control procedures.
The transmission of this disease is mainly through small droplets released when a person coughs or sneezes.
Many people with Covid-19 only experience mild symptoms such as mild coughing, and even barely suffer from any pain, which may occur in the early stages of the disease. Until now, experts are continuing to investigate to determine the transmission period or incubation period of Covid-19. Make sure to keep yourself updated with current and accurate sources of information on the development of the disease.
The test for coronavirus in Jakarta Government-owned health facilities can only be done if there is a high probability that you have the disease.
For example if:
-You have close contact with someone who is positive Covid-19
-You traveled to a country or region with a high risk of Covid-19 in the last 14 days
In this case, you should call Jakarta Provincial Department of Health's Covid-19 Hotline at 112 via phone, 081 112 112 112 or 081 388 376 955 via WhatsApp for further instructions.
If you become a suspect of COVID-19, Jakarta's COVID-19 Response Team will take several samples to be tested, for example:
You will also be isolated from other people until the test confirms whether you are negative or positive for COVID-19.
As of now, there is no vaccine to prevent transmission of Covid-19, but you can take some precautionary measures, for example:
A. Maintaining health and fitness to improve your immune system.
Use a mask to cover your mouth and nose when you are outside the home.
C. Keep a minimum 1,5 meter physical distance with other people.
D. Washing hands using soap and running water or using 70-80% alcohol-based hand rub according to the steps of proper handwashing. Washing your hands thoroughly is easy and inexpensive. And, most of the diseases caused by viruses and bacteria are carried by the hands. Therefore, maintaining hand hygiene is very important.
E. When coughing and sneezing, try to keep your surroundings from being infected. Cover your nose and mouth with a tissue or creases of the inner elbows (not with your palms) and use a mask.
Avoid contact with other people or travel to public places.
Avoid touching the eyes, nose, and mouth. Hands touch many things that can be contaminated with viruses. If we touch the eyes, nose, and mouth with contaminated hands, the virus can easily enter our body.
Dispose of used paper towels and masks properly in the trash, then wash your hands.
Postpone your trip to the area/country where the Covid-19 case has been found.
Avoid leaving your home unless it is an absolute emergency.
Always monitor the progress of Covid-19 from official and accurate sources. Follow the directions and information from the health center and the local Health Department. Information from the right sources can help protect you from the transmission and spread of this disease.
People with COVID-19 and influenza will experience the same respiratory tract symptoms, such as fever, cough, and runny nose. Although the symptoms are the same, the causes of the virus are different, so it is difficult for us to identify each of these diseases.
Accurate medical examination with laboratory examination reference is needed to confirm whether someone is infected with COVID-19. For anyone who has a fever, cough, and shortness of breath, we encourage you to seek treatment immediately. Notify health workers about your travel history to an affected country/area in the last 14 days before symptoms appear, or if you have been in close contact with someone who is suffering symptoms of respiratory tract infections.
Since March 5, 2020, Indonesia has imposed restrictions on travel to China in the form of temporary suspension of flights to and from China.
On March 5, 2020, Indonesia also imposed a ban on transit or entry into Indonesia for travelers who within 14 days previously came from the following regions:
Information about the IEC media or the situation of the development of COVID-19 is available on:
Hello Kemenkes: 1500567
Emergency Operation Center (EOC) Hotline: 119 or (021) 521 0411 or 0812 1212 3119
Website: www.who.int, www.infeksiemerging.kemkes.go.id, www.sehatnegeriku.kemkes.go.id
In general, the side effects that arise can vary. It usually light, temporary, not always present, and dependent on body condition.
Mild side effects such as fever and muscle aches, or a rash at the injection site are normal but still need to be monitored. Through the complete stages of vaccine development and testing, the more severe side effects can be detected beforehand to be evaluated further. The benefits of the vaccine far outweigh the risk of getting sick from the refusal of vaccination.
If there is an Adverse Event Following Immunization (AEFI) incident, it will be handled by The National Committee for the Assessment and Prevention of AEFI as well as committees in each region to monitor and treat AEFI.
Vaccination is not only aimed at breaking the chain of disease transmission and
stop the plague only, but also in the long term to
eliminate or even eradicate the disease itself.
Indonesia has a long history of controlling infectious diseases by vaccination or immunization. Indonesia also contributed to the prevention of disease in the world through vaccination.
For example, since the first immunization against smallpox carried out in 1956, it was successfuly eradicated worldwide in 1974 before immunization officialy stopped in 1980. Same with polio. Since immunization against polio was first declared in 1972, Indonesia achieved
polio-free in 2014.
Currently, the world, including Indonesia, is in
the process of polio eradication targeted by 2023.
Another example is the intensive efforts to administer tetanus immunization (Tetanus Toxoid) for pregnant women, which made Indonesia finally achieve tetanus elimination status for
maternal and neonatal cases in 2016.
Health workers who get vaccinated:
Vaccination is carried out in 4 stages by considering availability and time of arrival. The stages for the Covid-19 vaccination are as follow:
1. Phase 1 (from January to April 2021)
The targets of the Covid-19 phase 1 vaccination are health workers, health assistant personnel, support staff, and students who are currently undergoing medical professional education working in Health Service Facilities.
2. Phase 2 (from January to April 2021)
The targets for the COVID19 vaccination phase 2 are:
a. Public service officers, including from Indonesian National Armed Forces / Indonesian National Police, legal apparatus, and other public service officers which include officials at airports/ports/stations/terminals, banks, state electricity companies, and local water companies, as well as other officers who are directly involved in providing services to the community.
b. Elderly group (≥ 60 years).
3. Phase 3 (from April 2021 to March 2022)
The target of Covid-19 phase 3 vaccination is vulnerable people from the aspect of geospatial, social, and economic.
4. Stage 4 (from April 2021 to March 2022)
The target of vaccination for stage 4 is the community and other economic actors with a cluster approach according to vaccine availability.
The staging and determining of priority groups for vaccine recipients is carried out according to the Roadmap of the WHO Strategic Advisory Group of Experts on Immunization (SAGE) as well as studies from the National Immunization Expert Advisory Committee (Indonesian Technical Advisory Group).
Covid-19 vaccination services are carried out at owned Health Service Facilities Central Government, Provincial Government, Regency / City Government or owned by the public / private sector that meet the requirements, including:
1. Puskesmas, Puskesmas Pembantu
3. Hospital and / or
4. Health Service Unit at the Port Health Office (KKP)
Vaccination for Covid-19 is carried out in stages after the vaccine is licensed from BPOM in the form of Emergency Use of Authorization (EUA). Potential Covid-19 vaccine recipients will receive SMS-Blast for re-registration and selecting the place and time of the vaccination.
Vaccines are given only to those who are healthy. There are several individual criteria or groups that should not be immunized against Covid-19:
a. People who are sick
People who are sick, should not be vaccinated. If a participant is sick, they must recover before the vaccination.
b. Have comorbidities
People with comorbidities such as diabetes or hypertension should not receive the vaccine. Therefore, before vaccination, everyone will be checked for their health condition. Those with comorbid diseases must be in controlled conditions to receive vaccination approval from the doctor.
c. Not age appropriate
As recommended by the government, the person who gets the Covid-19 vaccine is the 18+ year age group. This means those outside the group, like children, are not allowed yet to receive the vaccine.
d. Have a history of autoimmune.
e. Have previously contracted Covid-19
f. Pregnant and lactating women
For the currently available vaccine (Sinovac), according to the PAPDI recommendations and clinical test phase 3 conducted in Bandung, it has not been given to people who have been confirmed positive for Covid-19. However, it is possible if there is further study, that group can be vaccinated in the next stage.
At present, clinical trials of the Covid-19 vaccine are limited to those aged 18+ years, which is the age group most exposed to Covid-19. Vaccine development for children is still planned for several vaccine candidates. Once a safe and effective Covid-19 vaccine is available for children, the government will make an effort to acquire the access. For now, protect your children by keep playing and learning on house, do not go to a large crowd, and stay following the health protocol.
Vaccines does not make people 100% immune to Covid-19. However, it will reduce the impact if people do infected by Covid-19. For that reason, even though you have been vaccinated, we strongly recommends maintaining the health protocols.
All designated Puskesmas and some hospitals that has been tasked to anticipate the phase 1 for health personnel. Hospitals and clinics for the TNI POLRI ranks have also been registered.
The Health Office, Sudinkes, Puskesmas, and vaccinator facilities that have been registered in the P-Care (Primary Care) have the readiness to store vaccines in the form of a cold room for the Health Office, cold chain for the Sudinkes and Puskesmas. The storage is according to WHO standards at 2-8 °C, calibrated and temperature monitored. Vaccine storage management is also strictly enforced by officers, to ensure the vaccine stability, starting from the factory, vaccine storage installation, until the vaccine is administered by the vaccinator into the target.
The DKI Jakarta Health Office together with KOMDA PP KIPI (Regional Committee for the Prevention and Management of Adverse Event Following Immunization) have prepared a team that will monitor the impact of post-vaccination at every administrative level. The DKI Jakarta Health Office has also established 21 KIPI referral hospitals for Covid-19 vaccination. The Governor's Decree regarding the provincial and regional KOMDA KIPI is still in the process.
a. The recipient may authorize the withdrawal of the Savings Card to a family that is still in one KK or different KK by bringing the requirements as stated in the Invitation Letter; or
b. recipients can report to the Head of The Social Unit at the District Office to reschedule the Savings Card collection.
Several assessments for Beneficiary Families (KPM) who cannot continue to receive BST COVID-19 in 2021:
a. Misuse of BST cards
b. Changes in the results of sub-district deliberative forum and field verification by regional officials.
c. Duplication with PKH and BPNT social assistance recipients.
d. Recipients have moved out/passed away/are no longer listed in the DTKS.
e. Recipients have steady income.
The recipients of the COVID-19 PSBB Social Aid Program are targeted at 1.2 million poor and vulnerable families living in DKI Jakarta Province. Data includes:
The recipients of the COVID-19 social aid program are families as in point 3 plus families who earn less than Rp 5 million per month and experience one of the impacts below:
List of recipients of the COVID-19 PSBB Social Aid Program includes families who have:
Each recipient family of the COVID-19 PSBB Social Aid Program will receive 1 (one) aid package containing food commodities, personal hygiene kits and masks that are tightly packed for hygiene. The composition of food commodities given attention to the fulfillment of the average daily calories. There is no cash assistance. The complete composition of the DKI Jakarta Province PSBB COVID-19 Social Assistance Package consists of:
The COVID-19 PSBB Social Aid Program is a program of the Jakarta Provincial Government whose form, schedule and mechanism of aid distribution have been mentioned in points 9, 10, and 11. The COVID-19 PSBB Social Aid Program is sourced from the Jakarta APBD and separate funding sources from the Social Assistance Program planned by the Central Government.
The Provincial Government of Jakarta supports the Social Assistance Program to be implemented by the Central Government so that it can be carried out effectively and reduce the burden on the poor and vulnerable people who live in the Jakarta area during the implementation of the large-scale social restriction (PSBB).
Self-Isolation Controlled Facilities in the hotel category which are paid by the Jakarta Provincial Government are
Address: Jl. Kramat Raya No. 100, Kwitang, Kota Jakarta Pusat 10420
Patient: asymptomatic Charge: Government
Address: Jl. Bandengan Selatan No. 88 RT 1, Pejagalan, Kecamatan Penjaringan, Kota Jakarta Utara 14450
Alamat: Jl. Kartini Raya No 2 RT 16/RW 3, Mangga Besar, Kecamatan Sawah Besar, Kota Jakarta Pusat 10750
Address: Jl. Tol S. Parman Kav. 93-94 RT 1/RW 8, Kota Bambu Utara, Kecamatan Palmerah, Kota Jakarta Barat 11420
Address: Jl. Gunung Sahari No. 1, Pademangan Barat, Jakarta, Kota Jakarta Utara 14420
Self-Isolation Controlled Facilities which are available to be used are
Address: Jl Arjuna Selatan No, 4, RT 2/RW 8, Tanjung Duren Selatan, Kecamatan Grogol Petamburan, Kota Jakarta Barat 11480
Address: Jl Letjen S. Parman No. 11 RT 11/RW 1, Tanjung Duren Utara, Kecamatan Grogol Petamburan, Kota Jakarta Barat 11470
Address: Jl Dukuh Patra No. 28, RT 11/RW 1, Menteng Dalam, Kecamatan Tebet, Kota Jakarta Selatan 12870
Address: Jl Senen Raya Blok A No. 135-137 RW 2, Senen, Kecamatan Senen, Kota Jakarta Pusat 10410
Address: Jl Daan Mogot No. 50 B, Wijaya Kusuma, Kota Jakarta Barat 11460
Address: Jl Ks. Tubun No. 15 - 17, RT 2/RW 1, Petamburan, Kecamatan Tanah Abang, Kota Jakarta Pusat 10260
LARGE-SCALE SOCIAL COLLABORATION (KSBB) is a social collaboration program to help each other by bringing people together, whether the ones who want to give and people who need help, with the DKI Jakarta Provincial Government as the program facilitator.
LARGE-SCALE SOCIAL COLLABORATION (KSBB) is launched to coincide with the Holy Month of Ramadan. This program is expected to continue, particularly in overcoming the COVID-19 pandemic.
LARGE-SCALE SOCIAL COLLABORATION (KSBB) is facilitated through the https://corona.jakarta.go.id/en/ksbb page that can bring together donors and people in need, assisted by data and information of area condition affected by the COVID-19 pandemic. The DKI Jakarta Provincial Government also provides assistance and supervision in KSBB donations distribution.
Society as individuals, groups and institutions can join the program with these following guidelines:
LARGE-SCALE SOCIAL COLLABORATION (KSBB) is different from COVID-19 PSBB Social Assistance program and Social Assistance Program from Central Government which both are Government programs using the Central Government Budget related to COVID-19 handling.
LARGE-SCALE SOCIAL COLLABORATION (KSBB) is a platform for sharing from residents to other residents in need, utilizing data and information provided by DKI Provincial Government as the program facilitator.
The form of assistance is determined by each collaborator who wants to participate to help others. DKI Jakarta Provincial Government also provides a reference of priority assistance form for the Ramadan KSBB, namely:
The LARGE-SCALE SOCIAL COLLABORATION (KSBB) program is not only for Jakarta residents, but also for other people who live in Jakarta. In particular, the program is focused on target recipients:
1. RWs - Village Association
2. Islamic Boarding Schools
3. Orphanages/Child Care Social Institutions
4. Nursing Home
5. Disability Home Care
6. Other Potential Priority Locations
It is recommended to distribute donations to Aggregators that are in partnership in LARGE-SCALE SOCIAL COLLABORATION (KSBB) program namely, BAZNAS BAZIS, Aksi Cepat Tanggap, Palang Merah Indonesia, Rumah Zakat and Yayasan Dompet Dhuafa Republika. Your donation will be collected with the others and distributed by the Aggregator partner.
For more information about LARGE-SCALE SOCIAL COLLABORATION (KSBB) partners, you can visit https://corona.jakarta.go.id/en/ksbb.
1. Palang Merah Indonesia
account number: 101-03-08868-0
account name: PMI DKI Jakarta
CP: Erna Cahyani 081283335320
2. Baznas DKI Jakarta
account number: 03-53-04-8888
account name: Baznas Bazis DKI
CP: Ahmad Sholih 085216880310
3. Yayasan Rumah Zakat
Bank DKI Syariah
account number: 701-70-07000-1
account name: Yayasan Rumah Zakat
CP: Nur Lutfiyana 085691910364
4. Aksi Cepat Tanggap
account number: 70-209-002-767
account name: Aksi Cepat Tanggap
CP: Panca Irawan 085262942208
5. Human Initiative
account number: 129-000-5450-057
account name: PKPU
CP: Ferdiansyah 081321105551
6. Yayasan Dompet Dhuafa Republika
account number: 708-0900-050
account name: Yayasan Dompet Dhuafa Republika
CP: Dian Mulyadi 08176033317
To ask a question you can contact our Chat Center service on Whatsapp at these following number:
- Admin JDCN 1
+62 811 834 8899
- Admin JDCN 2
+62 811 96000 196
- Admin JDCN 3
+62 811 96000 197
The community can also monitor the program through the site of https://corona.jakarta.go.id/en/ksbb. Questions, complaints, or alleged violations regarding the distribution of assistances can be submitted through 14 official complaint channels of the DKI Jakarta Provincial Government that are integrated with Cepat Respon Masyarakat (CRM) with priority on online-based complaint services, namely:
a. JAKI Apps (Jakarta Terkini)
b. Twitter account @DKIJakarta
c. Facebook account Pemprov DKI Jakarta
d. Email: [email protected]
e. Governor's Social Media Account
f. SMS 08111272206
g. Website jakarta.go.id
h. QLUE Apps
i. LAPOR 1708
1. must use a mask outside the home;
2. carry out the Healthy Life Community Movement (Germas) through the application of PHBS with the following conditions:
Transition Period in The Workplace
The workplace can carry out work activities in accordance with the stages of the Transition Period.
Health Protocols for Public and Private Transportation
During the Transition Period, the Covid-19 preventive health protocol for all types of transportation facilities used to transport people and/or goods is implemented.
Further information about the implementation of the Transition Period can be accessed at:
Peraturan Gubernur DKI Jakarta No. 51 Tahun 2020 (download here).
The provision applied since 4 June 2020