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FAQ

Frequently asked questions about COVID-19.

Basic Information of COVID-19

Coronavirus is a large family of viruses that cause disease in humans and animals. Humans usually cause respiratory infections, from the common cold to serious illnesses such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). A new type of coronavirus was discovered in Wuhan, China, in December 2019, later named Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-COV2), and caused Coronavirus Disease-2019 (COVID-19).

Symptoms of COVID-19 as follows:

  • Fever ≥ 38°C
  • Dry cough
  • Shortness of breath
  • Pain in the throat/swallow

If there are people who, within 14 days before the symptoms appear, have traveled to an infected country or have treated/had close contact with a COVID-19 suspect or patient, then that person will be examined through further laboratory examinations to confirm the diagnosis.

If the aforementioned symptoms are present AND you have traveled to a COVID-19 infected country or was exposed to a COVID-19 positive patient, contact the Jakarta Provincial Department of Health's COVID-19 Hotline at 112 via phone call, 081 112 112 112 or 081 388 376 955 via WhatsApp to receive further instructions.

Person Under Monitoring (ODP) is a person with fever (≥38°C) or history of fever; or Upper Respiratory Tract Infection (URTI) WITHOUT pneumonia AND in the last 14 days before symptoms develop, meet one of the following criteria: “have traveled to or stayed in a country/territory which has reported local transmission of COVID-19” or “have traveled to or lived in Indonesian regions where local transmission has been reported”.

Patient Under Supervision is someone with an Acute Respiratory Infection (ARI), i.e., fever (≥38°C) or a history of fever; accompanied by one of the symptoms/signs of Upper Respiratory Tract Infection (URTI) such as coughing/shortness of breath/sore throat/runny nose/mild to severe pneumonia AND no other cause based on a convincing clinical observation AND in the last 14 days before symptoms appear, meet one of the following criteria: “have traveled or stayed in a country which has reported local transmission of COVID-19” or “have traveled to or lived in Indonesian regions where local transmission has been reported”.;

or

a person with fever (≥38°C) or a history of fever or ARI AND in the last 14 days before symptoms appear has a history of contact with a confirmed or probable case of COVID-19;

or

a person with severe ARI/severe pneumonia in a local transmission area in Indonesia who needs treatment in a hospital AND no other cause based on a convincing clinical observation.

Close Contact is a situation where someone has physical contact or is in the same room (within a radius of 1 meter) with a Patient Under Supervision, Suspect, or confirmed case of COVID-19 within two days before a symptom develops up to 14 days after symptoms develop. There are two categories; low-risk close contact if someone is in contact with a Patient Under Supervision and high-risk close contact if someone is in contact with a confirmed or suspected patient.
Like other respiratory ailments, COVID-19 can cause mild symptoms, including colds, sore throat, cough, and fever. About 80% of cases can recover without the need for specialized care. About 1 out of every 6 people may suffer severe pain, such as pneumonia or shortness of breath, which usually occurs gradually. Although the death rate is still quite low, older people as well as people with preexisting medical conditions (such as diabetes, high blood pressure, and heart disease) tend to be more vulnerable to more severe complications. People who have a fever, cough, and have shortness of breath should immediately get medical help.

It is still uncertain how long COVID-19 can stay on the surface of an object. However, preliminary studies show that COVID-19 can last for several hours, depending on the type of surface, temperature, or humidity of the environment.

But a simple disinfectant can kill the virus so that it is impossible to infect people. And getting used to washing hands with soap and water, or alcohol-based hand rubs, and avoiding touching your eyes, mouth, or nose are more effective in protecting yourself.

SARS is a coronavirus that was identified in 2003 and belonged to the same family of COVID-19 but has different types of viruses. The symptoms are similar to COVID-19, but SARS symptoms are more severe. SARS is more deadly but not more infectious than COVID-19.

COVID-19 Transmission

A person can get infected from the carrier of coronavirus or a person who has tested positive for COVID-19. This disease can spread through small droplets from the nose or mouth when coughing or sneezing. The droplet then falls on the surrounding objects. If someone touches an object that has been contaminated with the droplet, then touches their eyes, nose, or mouth, then that person can be infected with COVID-19. Or someone could get infected by accidentally inhaling droplets from the infected person. Therefore, it is crucial to wear a mask and keep a safe distance of about one meter from others.

To this day, experts are still conducting investigations to determine the source of the virus, its type of exposure, and its transmission. Make sure to keep yourself updated with current and accurate sources of information on the development of the disease.

People who live or travel in areas with confirmed transmission of COVID-19 are very likely to be infected. Those infected are people who, within 14 days before symptoms appear, had a travel history to an infected country or who have been in close contact with family members, coworkers, or medical personnel who treat patients before they know they are infected with COVID-19.

Health care workers who treat patients with COVID-19 are at higher risk and must consistently protect themselves with appropriate infection prevention and control procedures.

There is no age limit on people who can be infected by this coronavirus (COVID-19). But older people and people with pre-existing medical conditions (such as asthma, diabetes, heart disease, or high blood pressure) tend to be more vulnerable to severe complications.

The transmission of this disease is mainly through small droplets released when a person coughs or sneezes. At present WHO considers that the risk of transmission from someone with no symptoms of COVID-19 is highly unlikely.

However, many people with COVID-19 only experience mild symptoms such as mild coughing, and even barely suffer from any pain, which may occur in the early stages of the disease. Until now, experts are continuing to investigate to determine the transmission period or incubation period of COVID-19. Make sure to keep yourself updated with current and accurate sources of information on the development of the disease.

No. Currently, studies have shown that the virus that causes COVID-19 is transmitted through contact with small droplets and respiratory tracts.
At present, no evidence proves pets such as dogs or cats can get infected with COVID-19. However, it is better to always wash your hands with soap and water after contact with pets. This habit can protect you against various common bacteria such as E.coli and Salmonella, which can move between pets and humans.
A vaccine to prevent COVID-19 infection is in the development/testing phase.
Immediately call Jakarta Provincial Department of Health's COVID-19 Hotline at 112 via phone, 081 112 112 112 or 081 388 376 955 via WhatsApp for further instructions.
Activities outside the home is not advised. Make sure your friend or neighbor is performing self-isolation or call Jakarta Provincial Department of Health's COVID-19 Hotline at 112 via phone, 081 112 112 112 or 081 388 376 955 via WhatsApp for further instructions.
People who receive packages are not at risk of getting the COVID-19. From what we know of previously identified coronaviruses, this type of virus does not last long on inanimate objects, such as letters or packages.
At present, there is no evidence that food could transmit the coronaviruses that cause COVID-19. Viruses such as coronavirus cannot live long outside the human body.
The time between infection and the first symptoms is called the incubation period. Currently, the incubation period for COVID-19 is estimated to be between 1-14 days, and this estimate can change at any time according to case development.

The test for coronavirus can only be done if there is a high probability that you have the disease.

For example if:

  • You have close contact with someone who is positive COVID-19
  • You traveled to a country or region with a high risk of COVID-19 in the last 14 days

In this case, you should call Jakarta Provincial Department of Health's COVID-19 Hotline at 112 via phone, 081 112 112 112 or 081 388 376 955 via WhatsApp for further instructions.

You are not advised to leave your home unless it is an absolute emergency. If you experience symptoms such as fever/cough/cold/sore throat or shortness of breath while outside the home, return to your home immediately, isolate yourself, and call Jakarta Provincial Department of Health's COVID-19 Hotline at 112 via phone, 081 112 112 112 or 081 388 376 955 via WhatsApp for further instructions.

If you become a suspect of COVID-19, Jakarta's COVID-19 Response Team will take several samples to be tested, for example:

  • Mucus from the nose, throat, or lungs; and/or
  • blood

You will also be isolated from other people until the test confirms whether you are negative or positive for COVID-19.

Prevents COVID-19 Transmission

As of now, there is no vaccine to prevent transmission of COVID-19, but you can take some precautionary measures, for example:

  1. Maintaining health and fitness to improve your immune system.
  2. Washing hands using soap and running water or using 70-80% alcohol-based hand rub according to the steps of proper handwashing. Washing your hands thoroughly is easy and inexpensive. And, most of the diseases caused by viruses and bacteria come from the hands. Therefore, maintaining hand hygiene is very important.
  3. When coughing and sneezing, try to keep your surroundings from being infected. Cover your nose and mouth with a tissue or creases of the inner elbows (not with your palms) and use a mask.
  4. Avoid contact with other people or travel to public places.
  5. Avoid touching the eyes, nose, and mouth. Hands touch many things that can be contaminated with viruses. If we touch the eyes, nose, and mouth with contaminated hands, the virus can easily enter our body.
  6. Use a mask to cover your mouth and nose when you are outside the home.
  7. Dispose of used paper towels and masks properly in the trash, then wash your hands.
  8. Postpone your trip to the area/country where the COVID-19 case has been found.
  9. Avoid leaving your home unless it is an absolute emergency or when you feel unwell, especially if you suffer from a fever, coughs, and breathing difficulties. Immediately contact the nearest health personnel and request for medical assistance.
  10. Always monitor the progress of COVID-19 from official and accurate sources. Follow the directions and information from the health center and the local Health Department. Information from the right sources can help protect you from the transmission and spread of this disease.
Yes. Although, it is better to use cloth masks (3 layers) as surgical masks are in short supply and are needed by medical personnel.
Yes. You have to wear a mask at all times when leaving your home. It is better to use cloth masks (3 layers) as surgical masks are in short supply and are needed by medical personnel.
You are advised to stay cautious and follow government instructions. Stay home and stay calm. Do your activities and work from your home. Seek out trustworthy and accurate information on the developments around COVID-19 to stay informed on the situation in your area and take appropriate preventive measures.
No. Antibiotics only work to fight bacteria, not viruses. Because COVID-19 is caused by a virus, antibiotics cannot be used as a means of prevention or treatment. However, if you are hospitalized and diagnosed with COVID-19, you may be given antibiotics, because often there are secondary infections caused by bacteria.
Body temperature scanners are considered useful in detecting people with high temperatures that can be caused by a coronavirus. However, this tool cannot identify people who have been infected with COVID-19 but without high-temperature symptoms.

People with COVID-19 and influenza will experience the same respiratory tract symptoms, such as fever, cough, and runny nose. Although the symptoms are the same, the causes of the virus are different, so it is difficult for us to identify each of these diseases.

Accurate medical examination with laboratory examination reference is needed to confirm whether someone is infected with COVID-19. For anyone who has a fever, cough, and shortness of breath, we encourage you to seek treatment immediately. Notify health workers about your travel history to an affected country/area in the last 14 days before symptoms appear, or if you have been in close contact with someone who is suffering symptoms of respiratory tract infections.

COVID-19 Cases

WHO has been closely monitoring the current situation and regularly publishes information about this disease. For more information about this disease, please visit https://www.who.int/emergencies/diseases/novel-coronavirus-2019 or https://infeksiemerging.kemkes.go.id/category/situasi-infection-emerging/info-corona-virus
You can see information about ODP and PDP as well as COVID-19 positive cases on the portal of the Ministry of Health of the Republic of Indonesia at https://infeksiemerging.kemkes.go.id or at https://corona.jakarta.go.id/data for COVID-19 cases in DKI Jakarta.
The development situation of COVID-19 in Indonesia can be monitored through the website https://infeksiemerging.kemkes.go.id or https://corona.jakarta.go.id/data for developments in Jakarta.
For the current condition, a person can not yet be given a COVID-19 statement letter, because we never know whether they have been in contact with someone with COVID-19.

Since March 5, 2020, Indonesia has imposed restrictions on travel to China in the form of temporary suspension of flights to and from China.
On March 5, 2020, Indonesia also imposed a ban on transit or entry into Indonesia for travelers who within 14 days previously came from the following regions:

  • Iran: Tehran, Qom, Gilan
  • Italy: Territories of Lombardi, Veneto, Emilia Romagna, Marche, and Piedmont
  • South Korea: Daegu City and Gyeongsangbuk-do Province.

Information about the IEC media or the situation of the development of COVID-19 is available on:

Hello Kemenkes: 1500567
Emergency Operation Center (EOC) Hotline: 119 or (021) 521 0411 or 0812 1212 3119

Twitter: @KemenkesRI
Facebook: @KementerianKesehatanRI
Instagram: @kemenkes_ri
Website: www.who.int, www.infeksiemerging.kemkes.go.id, www.sehatnegeriku.kemkes.go.id

COVID-19 PSBB Social Aid

The COVID-19 PSBB Social Aid Program is a social assistance program for citizens/communities in DKI Jakarta Province who are vulnerable to being affected in fulfilling their basic needs during the implementation of the large-scale social restriction (PSBB). This social aid is distributed in the form of staple food items and/or other direct assistance, the distribution mechanism is regulated according to the provisions.
The COVID-19 PSBB Social Aid Program aims to encourage all levels of society, especially for those affected in fulfilling their basic needs, to take part in implementing the PSBB in the effort to prevent the COVID-19 outbreak in DKI Jakarta Province.

The recipients of the COVID-19 PSBB Social Aid Program are targeted at 1.2 million poor and vulnerable families living in DKI Jakarta Province. Data includes:

  1. Existing Jakarta Social Aid Recipients (including cheap food, KJP, KLJ, disability and PKD children)
  2. Integrated Social Welfare Data from the Department of Social Affairs and Ministry of Social Affairs
  3. Data on workers affected by COVID-19 by the Manpower Office

The recipients of the COVID-19 social aid program are families as in point 3 plus families who earn less than Rp 5 million per month and experience one of the impacts below:

List of recipients of the COVID-19 PSBB Social Aid Program includes families who have:

  1. a reduction or lack of salary due to job termination;
  2. business closure/unable to sell goods; and
  3. revenue/turnover decreases dramatically due to the COVID-19 pandemic.
To find out the list of recipient names, residents can contact their local Head of Hamlet (Rukun Warga).
Families that have been registered as recipients of the COVID-19 PSBB Social Aid Program but have yet to receive assistance can report to the local Hamlet (RW) to fill the report form which will be followed up in accordance with the provisions.
  1. For families who live in Jakarta and meet the criteria (see no. 4), but their name is not registered, then they can immediately report to the local Hamlet (RW) to fill the application form for Social Assistance for the COVID-19 PSBB, and also must attach a letter of Job Termination (PHK) from the company for those who are laid off.
  2. For families who live in Jakarta and meet the criteria, but do not have an Identity Card of DKI Jakarta (KTP), they can immediately report to the local Hamlet (RW) to fill the application form for Social Assistance for the COVID-19 PSBB and must attach a letter of domicile from the local head of neighborhood (RT), and also must attach a letter of Job Termination (PHK) from the company for those who are laid off.
Families who feel that they do not meet the recipient's criteria but are registered as recipients of the COVID-19 PSBB Social Aid Program can report to the local Hamlet (RW) to be updated in the database, and to facilitate the return of aid in accordance with applicable regulations.

Each recipient family of the COVID-19 PSBB Social Aid Program will receive 1 (one) aid package containing food commodities, personal hygiene kits and masks that are tightly packed for hygiene. The composition of food commodities given attention to the fulfillment of the average daily calories. There is no cash assistance. The complete composition of the DKI Jakarta Province PSBB COVID-19 Social Assistance Package consists of:

  1. 5 kg rice (1 sack);
  2. Protein food ingredients (2 cans);
  3. Biscuits (2 packs);
  4. 0.9 liters of cooking oil (1 pack);
  5. Bar soap (2 pieces); and
  6. Cloth masks (2 pieces).
The distribution of the COVID-19 PSBB Social Aid is delivered to the address of the recipient's residence. The Head of Hamlet (Ketua RW) will verify the recipient data and send it directly to the door of the recipient's house with the protocol for applying physical distance.
The distribution of social aid is carried out on a scheduled basis from 9 to 24 April 2020. Details of the distribution schedule and location are published on the official channels of the Provincial Government of DKI Jakarta.
The mechanism for distributing social aid has been arranged according to schedule to avoid crowds of residents. The distributed social aid is directly delivered to residents' houses. So that residents do not need to gather to take the aid, in order to minimize the potential transmission of COVID-19. The Mayor, Sub-District Head, Village Head and the Head of Hamlet (RW) will oversee the process of distributing social assistance and collaborate with the TNI and Polri in security and order, including disciplining the community in applying rules when outside the home (wearing masks and physical distancing) during this process until it is finished.
Questions, complaints or suspected deviations regarding the distribution of assistance to the Social Aid Program of the COVID-19 PSBB can be submitted through the Jakarta Social Service Office call center via telephone number: (021) 426 5115, cellular number 082 111 420 717 and 087 777 065 202, and 14 The DKI Jakarta Provincial Government's Official Complaints Channels that have been integrated with the Cepat Respon Masyarakat (CRM) with priority on online-based complaint services, namely: JAKI App (Jakarta Kini), Twitter account @DKIJakarta, Facebook account of the DKI Jakarta Provincial Government, Email: [email protected], Governor's Social Media Account, SMS 081 112 722 06, Jakarta.go.id Website, QLUE App, REPORT 1708.
In the process of organizing the COVID-19 PSBB Social Aid Program, the Provincial Government of DKI Jakarta has implemented a data collection mechanism (data collection, verification and data validation) in accordance with applicable regulations. Provision of public information related to the list of recipients of social assistance will follow the rules and mechanisms that apply in accordance with the mandate of RI Law No. 14 of 2008 concerning Public Information Openness. Information regarding the list of recipients of social assistance can be accessed by the public through a mechanism for requesting public information by excluding data related to the personal information of recipients of social assistance or other excluded information according to the Public Information Disclosure Act.
The COVID-19 PSBB Social Aid Program originates from the reallocation of the DKI Jakarta APBD budget.

The COVID-19 PSBB Social Aid Program is a program of the Jakarta Provincial Government whose form, schedule and mechanism of aid distribution have been mentioned in points 9, 10, and 11. The COVID-19 PSBB Social Aid Program is sourced from the Jakarta APBD and separate funding sources from the Social Assistance Program planned by the Central Government.

The Provincial Government of Jakarta supports the Social Assistance Program to be implemented by the Central Government so that it can be carried out effectively and reduce the burden on the poor and vulnerable people who live in the Jakarta area during the implementation of the large-scale social restriction (PSBB).

Large-scale Social Collaboration

LARGE-SCALE SOCIAL COLLABORATION (KSBB) is a social collaboration program to help each other by bringing people together, whether the ones who want to give and people who need help, with the DKI Jakarta Provincial Government as the program facilitator.


LARGE-SCALE SOCIAL COLLABORATION (KSBB) is launched to coincide with the Holy Month of Ramadan. This program is expected to continue, particularly in overcoming the COVID-19 pandemic.


LARGE-SCALE SOCIAL COLLABORATION (KSBB) is facilitated through the https://corona.jakarta.go.id/en/ksbb page that can bring together donors and people in need, assisted by data and information of area condition affected by the COVID-19 pandemic. The DKI Jakarta Provincial Government also provides assistance and supervision in KSBB donations distribution.

In facing COVID-19, despite the implementation of Large-Scale Social Restrictions (PSBB) in DKI Jakarta, society still has a spirit of solidarity, especially in this Ramadan month. DKI Jakarta Provincial Government is present with the LARGE-SCALE SOCIAL COLLABORATION (KSBB) program to facilitate enthusiasm of the community to lessen the burden on residents who are directly or indirectly affected by the social impact of COVID-19 pandemic, particularly in food assistance.

Society as individuals, groups and institutions can join the program with these following guidelines:

  1. Go to https://corona.jakarta.go.id/en/ksbb site.
  2. Location map will be the first guide of area and criteria according to your donation plan; Area, number of households, criteria of location in need (RW, Orphanage, Nursing Home, Disability Home Care and Islamic Boarding Schools).
  3. Select the target area and click "Beri Bantuan" button. You will be asked to fill out the LARGE-SCALE SOCIAL COLLABORATION (KSBB) Commitment Distribution Form. Fill out the form according to your donation plan.
  4. Click submit, and your donation will be recorded in the system.
  5. You will receive contact of person in charge of the location selected. Contact the person in charge immediately in less than 48 hours and coordinate your donation distribution plan.
  6. Distribution for ready meal type of assistance must be delivered directly to location.
  7. If you have distributed the assistance, submit confirmation of assistance distribution to the system. This information becomes public that is reported regularly.

LARGE-SCALE SOCIAL COLLABORATION (KSBB) is different from COVID-19 PSBB Social Assistance program and Social Assistance Program from Central Government which both are Government programs using the Central Government Budget related to COVID-19 handling.


LARGE-SCALE SOCIAL COLLABORATION (KSBB) is a platform for sharing from residents to other residents in need, utilizing data and information provided by DKI Provincial Government as the program facilitator.

The form of assistance is determined by each collaborator who wants to participate to help others. DKI Jakarta Provincial Government also provides a reference of priority assistance form for the Ramadan KSBB, namely:

  1. A Whole day Ready to eat Food Package (2 meals/day) Rp 45,000/person/day. Rice, Vegetables, Side dishes, Beverage, Takjil (for itfar/break the fast) or other similar form Assumption: 1 household @4 people.
  2. Basic Needs Package Rp 200,000/household/week. Rice 5 Kg, Cooking oil 2L, Wheat flour1 Kg, Condensed milk 1 can, Sugar 1 Kg, Tea and instant coffee, Sardines 1 can, Instant noodles 5 pcs, Margarine 200 Gr, Dates 500 Gr or other similar form.
  3. Lebaran Package Rp 85,000 (only once). Syrup 580 ml, Biscuit, Sugar, Tea, Nata De Coco or other similar form.
  4. THR Package Cash Rp 50.000/person or Rp 200.000/household (only once). Assumption: 1 household @4 people
Food assistance must be in good condition, hygienic and halal. For assistance in groceries or staple food form should consider the expiration period. Assistance must also be free from politics, race, and hoax information.
At present, LARGE-SCALE SOCIAL COLLABORATION (KSBB) program has a main focus on food assistance. But providing assistance in other forms can be a recommendation for the future. Updated Information of assistance form can be checked on the page, https://corona.jakarta.go.id/en/ksbb

The LARGE-SCALE SOCIAL COLLABORATION (KSBB) program is not only for Jakarta residents, but also for other people who live in Jakarta. In particular, the program is focused on target recipients:

1. RWs - Village Association

2. Islamic Boarding Schools

3. Orphanages/Child Care Social Institutions

4. Nursing Home

5. Disability Home Care

6. Other Potential Priority Locations

All information regarding the LARGE-SCALE SOCIAL COLLABORATION (KSBB) program is public and updated regularly on https://corona.jakarta.go.id/en/ksbb site. On this site, the community / institution can monitor activities and distribution of the assistance that they provided or received.
In LARGE-SCALE SOCIAL COLLABORATION (KSBB) program, people who want to distribute food assistance, simply select the target location of the KSBB within the RW, Islamic Boarding Schools, and other Home Care.

The distribution of assistance to residents in need will be coordinated by RT/RW in accordance with vulnerable community data, based on the social and economic criteria of the DKI Jakarta Provincial Government or related institutions. The data is dynamic and developing.
The data used by RT/RW to distribute assistance packages is the actual data of the people in need, even though they have received assistance from the DKI Jakarta Provincial Government. This data will be updated (can increase or decrease) periodically in accordance with the real conditions.
When distributing the assistance, the donors are expected to participate in supervising the activities with regard to COVID-19 protocol to ensure that the assistance is distributed properly. The distribution activities will be also accompanied by Kelurahan, Kecamatan, and Satpol PP.
The information of Large-Scale Social Collaboration (KSBB) is recorded and accessible by the donors (community / institution) as a form of accountability. If the assistance needed at the location is already accommodated, then the location becomes unavailable for the next assistance selection target.
The data presented is based on RW, Islamic Boarding Schools, and Home Care in Jakarta. Therefore, it is expected to provide a broad and comprehensive coverage, including various professions such as ride-sharing drivers and food stalls.

It is recommended to distribute donations to Aggregators that are in partnership in LARGE-SCALE SOCIAL COLLABORATION (KSBB) program namely, BAZNAS BAZIS, Aksi Cepat Tanggap, Palang Merah Indonesia, Rumah Zakat and Yayasan Dompet Dhuafa Republika. Your donation will be collected with the others and distributed by the Aggregator partner.


For more information about LARGE-SCALE SOCIAL COLLABORATION (KSBB) partners, you can visit https://corona.jakarta.go.id/en/ksbb.

The donations can be given through Aggregators that are in partnership in LARGE-SCALE SOCIAL COLLABORATION (KSBB) program namely, BAZNAS BAZIS, Aksi Cepat Tanggap, Palang Merah Indonesia, Rumah Zakat and Yayasan Dompet Dhuafa Republika. Your donation will be distributed to the target location by the Aggregator partner.

1. Palang Merah Indonesia

Bank DKI

account number: 101-03-08868-0

account name: PMI DKI Jakarta

CP: Erna Cahyani 081283335320

pmidkijakarta.or.id


2. Baznas DKI Jakarta

Bank BCA

account number: 03-53-04-8888

account name: Baznas Bazis DKI

CP: Ahmad Sholih 085216880310

baznasbazisdki.id


3. Yayasan Rumah Zakat

Bank DKI Syariah

account number: 701-70-07000-1

account name: Yayasan Rumah Zakat

CP: Nur Lutfiyana 085691910364

rumahzakat.org

4. Aksi Cepat Tanggap

Bank DKI Syariah

account number: 70-209-002-767

account name: Aksi Cepat Tanggap

CP: Panca Irawan 085262942208

act.id


5. Human Initiative

Bank Mandiri

account number: 129-000-5450-057

account name: PKPU

CP: Ferdiansyah 081321105551

human-initiative.org

6. Yayasan Dompet Dhuafa Republika

Bank DKI Syariah

account number: 708-0900-050

account name: Yayasan Dompet Dhuafa Republika

CP: Dian Mulyadi 08176033317

dompetdhuafa.org

The assistance is distributed to the specified location (confirmed by RW) or directly to the Home Care and Islamic Boarding Schools. The process must follow the PSBB protocol.

If the assistance is addressed to RW, then the local RT / RW will distribute the assistance package directly to the beneficiary's house with the COVID-19 protocol; accompanied by Lurah, Camat, Satpol PP, and representatives of donors. Thus, residents are not assembled to collect the package.
Communities can distribute the assistance independently, but it is advised to report the donation on LARGE-SCALE SOCIAL COLLABORATION (KSBB) website as the information about the type and location of donation can be recorded. In addition, the criteria of accuracy and effectiveness can be monitored earlier. 

To ask a question you can contact our Chat Center service on Whatsapp at these following number:


- Admin JDCN 1

+62 811 834 8899


- Admin JDCN 2

+62 811 96000 196


- Admin JDCN 3

+62 811 96000 197

The community can also monitor the program through the site of https://corona.jakarta.go.id/en/ksbb. Questions, complaints, or alleged violations regarding the distribution of assistances can be submitted through 14 official complaint channels of the DKI Jakarta Provincial Government that are integrated with Cepat Respon Masyarakat (CRM) with priority on online-based complaint services, namely:

a. JAKI Apps (Jakarta Terkini)

b. Twitter account @DKIJakarta

c. Facebook account Pemprov DKI Jakarta

d. Email: [email protected]

e. Governor's Social Media Account

f. SMS 08111272206

g. Website jakarta.go.id

h. QLUE Apps

i. LAPOR 1708

Construction Project During PSBB

No, construction activities are included in the category of activities that are excluded from being stopped temporarily in the implementation of the PSBB as stipulated in Pergub No. 33 of 2020 concerning Implementation of Large-Scale Social Restrictions (PSBB) to Prevent The Spread of COVID-19 in Jakarta Province in Article 10 paragraph 1 letter d point 8, but the project owner/leader has several obligations to prevent the spread of COVID-19.

The owner/leader of the construction project must ensure that workers' activities are limited within the project area, but they must:

  1. appoint the person responsible for implementing COVID-19 prevention in the project area;
  2. limit the interactions and activities of workers only within the project area;
  3. providing shelter and daily needs for all workers while in the project area;
  4. providing health rooms in the workplace which are equipped with adequate health facilities;
  5. deliver explanations, suggestions, campaigns, promotion of COVID-19 prevention measure in every K3 morning briefing or during safety morning talk; and
  6. conduct periodic monitoring of the health of workers while in the project area.
It is recommended that construction projects be temporarily suspended to prevent the spread of COVID-19.

Work implementation arrangements in the project area to anticipate the spread of COVID-19, namely:

  1. implement clean and healthy living behaviors that are integrated with the K3 program and provide and require the use of hand washing facilities, hand sanitizers, masks, and gloves for workers;
  2. temperature measurement of each person entering the project site;
  3. setting safe distance (social distancing) between workers at least 1 (one) meter; and
  4. limit the working hours from 08.00 to 16.00 WIB.

If there is a worker/employee who is a patient under surveillance (PDP), then the Construction Projection OwnerLeader should:

  1. Suspend all the work activities in the construction area for at least 14 (fourteen) working days.
  2. Conduct an evacuation and do thorough disinfection in all places, facilities, and work equipment with the assistance of medical personnel and security forces.
No. The owner/leader of the construction project is obligated to provide shelter or space and daily living needs for the workers around the project area.
Yes. Applies to all large, medium, and low scale development activities by performing the obligations to prevent the spread of COVID-19.
Yes. Violations of the implementation of this PSBB will be subject to sanctions in accordance with applicable laws and regulations.
Yes. Owner/Implementer must report the implementation of the prevention of the spread of COVID-19 at the project site to the Jakarta Provincial Government and the Department of Spatial Planning and Land Management of the Jakarta Provincial Government via email [email protected]
Yes. The community can actively participate in monitoring the implementation of the PSBB including construction activities and can report the results of the monitoring to the Jakarta Provincial complaint channels which is integrated to the Cepat Respon Masyarakat or other official channels.

Business During PSBB: General

If possible, keep making the work-from-home policy. If not, please refer to the PSBB technical instruction in the workplace/office issued by the Department of Manpower, Transmigration, and Energy.

For employees:

  • Bring an ID Card
  • Bring a Letter of Assignment marked with a wet stamp.
  • Wear a mask all the time
  • implement A Clean and Healthy Lifestyle (PHBS)
In Governor Regulation No. 33 of 2020, it is stated that the leader of a workplace in temporary suspension must be responsible for maintaining the security of the location and environment around the workplace.

Business During PSBB: Transportation and Logistic Sector

There are 2 main things, namely distance and time. Distance means the distance between people in a vehicle, with the distance between people, the number of people allowed to be transported is limited. Time refers to the operating hours of public transportation services, which are limited to certain times of the day.
The maximum number of passengers allowed within the vehicle is limited to 50% of the actual maximum capacity of the vehicle.
Restrictions on operating time are only applied to public transportation on routes such as intercity buses, Transjakarta buses, regular city buses, trains (KRL), MRT, LRT, and Kepulauan Seribu crossing ships.
There are no restrictions on operating hours, taxis, bajaj and online transportation. Can still operate 24 hours.
Either in the Pergub and SK Kadishub about PSBB, the car repair shop is not mentioned, thus it cannot open or operate during PSBB period. A car repair shop or workshop should be standby and on-call service. The owner could serve the customer only when there is a damaged vehicle.
Restrictions on motorbikes are divided into 2 types: online motorbikes and private motorbikes. Online motorbikes are only for goods/food/beverage delivery services. Must not carry passengers. Private motorbikes may carry passengers but must have the same residential address as evidenced by an ID Card.
ID Card is not just KTP, you may show other identity cards that include residential addresses and family relationship between you and your passengers, such as Family Cards, Marriage Certificates, Passport, and others. The principle is you're able to prove your family relationship between the driver and the passenger.
KTP, SIM, Office ID Card, KK/Family Card.
No.
You may ride public transportation, both Route or Non-Route Public Transportation are still operating.
No. Based on Law Number 22 the Year 2009, motorbikes can only ride one (1) person.
Imposed sanctions in accordance with Law No. 6 of 2018 regarding Health Quarantine, namely imprisonment max. 1 year and/or fined max. Rp100,000,000.
All ranks of Jakarta Provincial Government (Transportation Department, Regional Law Enforcement Troops, etc.) along with all ranks of the TNI and POLRI (National Police).
There are no exceptions. For this reason, the Jakarta Provincial Government has provided special transportation for Hospital Workers with Transjakarta Buses and School Buses.
For now the predetermined period is from 10 to April 23, 2020, and can be extended according to the determination of the PSBB period by the Governor of Jakarta.
Yes. MRT and LRT continue to operate from 06.00 WIB until 18.00 WIB.
Yes. Transjakarta services that are within 13 main corridors continue to operate from 06.00 WIB until 18.00 WIB.
Yes. Public transportation such as large buses, medium buses, and small buses continue to operate from 06.00 WIB until 18.00 WIB.
Yes. bajaj can operate with no limitation on its operational hours.
Two people, consisting of 1 driver and 1 passenger.
Yes. Taxis can operate in Jakarta with no limitation on its operational hours.
For a 2-row taxi, it can carry 3 people, consisting of 1 driver in front and 2 passengers in the back row. While a 3-row taxi can carry 4 people, consisting of 1 driver in front, 2 passengers in the second row, and 1 passenger in the third row.
Yes. The KRL operates from 06.00 WIB to 18.00 WIB.
Yes. You can use the Water Transport service that is operated by the Transportation Department starting at 06.00 WIB until 18.00 WIB. But if there is no urgent need, you should stay at home.

For health workers, Transjakarta provides special services that operate from 05.30 WIB to 23.30 WIB.

Before boarding a bus or entering a bus stop, Hospital Staff and Puskesmas are required to present a Hospital/Puskesmas Employee Card or Work Certificate issued by the Hospital/Puskesmas. The applicable tariff for this service is Rp3,500.

Yes. The transportation infrastructure and supporting facilities continue to operate from 06.00 WIB until 18.00 WIB. Specifically for Transjakarta shelters that provide services to the health personnel will provide additional operating hours starting from 19.30 WIB until 23:30 WIB.

Transjakarta opens 9 Special Routes for Hospital and Puskesmas Personnel departing from the Bodetabek (Bogor, Depok, Tangerang, Bekasi) satellite zone.

The nine routes will depart from the following 8 locations:

  • TRS1 : Poris Plawad - Juanda
  • TRS2 : Poris Plawad - Blok M
  • TRS3 : BSD - Blok M
  • TRS4 : Cibubur - Blok M
  • TRS5 : Depok - Kampung Melayu
  • TRS6 : Botani Square - Kampung Melayu
  • TRS7 : Summarecon Bekasi - Blok M
  • TRS8 : East Bekasi - Manggarai
  • TRS9 : Bintaro - Blok M

This route will stop at several Transjakarta stops within the corridor, so passengers can get on and off at the shelters to access this service.

Transportation of goods that are permitted to operate is transportation of goods that transport goods meeting basic needs and goods used for activities that are permitted during the implementation of PSBB in Jakarta (Annex 3 of the Decree of the Head of Transportation Department No. 71 of 2020).
No.
Yes, you can.

Yes, but the number of passengers is limited. For four-wheeled online transportation, a 2-row seat can carry 3 people, consisting of 1 driver in front and 2 passengers in the back row.

Whereas the four-wheeled with 3-row seat can carry 4 people, consisting of 1 driver in front, 2 passengers in the second row, and 1 passenger in the third row.

Yes, you can. As long as you have the same address on your ID Card.

Yes, but the number of passengers is limited. For private cars with 2-row seats may carry 3 people, consisting of 1 driver in front and 2 passengers in the second row.

Private cars with 3-row seats can carry 4 people, consisting of 1 driver in front, 2 passengers in the second row, and 1 passenger in the third row.

And for a private car with 4-row seats, it can carry 6 people, consisting of 1 driver in front, 2 passengers in the second row, 1 passenger in the third row and 2 passengers in the fourth row.

You must maintain a safe distance between customers as far as at least 1 (one) arm on the bus or at the bus stop and must use a clean 2-layer cloth mask.
Yes. The maximum number of passengers on a bus is 60 people for articulated buses, 30 people for large buses, and 15 people for medium buses.
Yes. The maximum number of passengers in the Jakarta MRT is 60 people per train.
Yes. The maximum number of passengers in the Jakarta LRT is 30 people per train.
Yes. Small bus services continue to operate from 06.00 WIB until 18.00 WIB.
You can go to https://covid19.transjakarta.co.id.
Yes, EXCEPT goods for fulfilling basic needs and for activities that are permitted during the PSBB period.
Transportation of goods supporting health affairs, food/beverage, energy, communication and information technology, finance, logistics, hospitality, construction, and strategic industries.
Up to 2 people (including drivers) for cars that have 1 (one) row seat; A maximum of 3 (three) people (including drivers) for cars that have 2 (two) rows of seats.
Yes. Mask is obligatory for everyone with no exception.
Cargo, test books and surveillance cards for the transportation of dangerous goods.
Yes.
As long as they meet the operational requirements of freight transportation.
No.
Yes.
It is possible, by continuing to implement physical distancing in its operations including when carrying out loading and unloading activities.

Business During PSBB: Hospitality Sector

  1. If possible, use disposable cleaning materials. Discard all cleaning equipment made of cloth and absorbent material. Or do disinfecting cleaning on non-porous cleaning materials with 0.5% sodium hypochlorite solution or according to the manufacturer's instructions before using it for another room.
  2. Textiles, linen and clothing must be put in specially marked laundry bags, washed in hot temperatures (70 ° C or more) with ordinary detergent. All used goods must be handled appropriately to reduce the risk of transmission.
  3. The use of disinfectants is not suitable for use on telephones, remote control equipment, door handles, buttons in elevators, etc., to clean these items can use 70% alcohol.
  4. Disposable items (hand towels, gloves, masks, tissues) must be placed in containers with a lid and disposed of according to waste management standards.
  5. Disposable items (hand towels, gloves, masks, tissues) must be placed in containers with a lid and disposed of according to waste management standards.
  6. In general, if sick guests only pass or stay for a short time in a corridor or other public area, it does not need to be specifically cleaned and disinfected.
  7. Improved cleaning and disinfection should refer to established SOPs, such as solid waste management, and wearing personal protective equipment (PPE).
Yes, breakfast and food service are allowed and must be delivered to the room. There is no dine-in service in the restaurant, cafe, and bar.
No hotel entertainment services are allowed during PSBB.
No.
Massage services are not permitted during PSBB.
No. The number of guests must match the normal capacity of the room. If there are extra beds, the minimum allowable distance is 2 meters between beds.
Yes.
  1. Following recommendations/suggestions issued by the government and authorities.
  2. Disinfect all parts of the hotel.
  3. Hotel Staff Arrangements.
  4. Hotel management must ensure that all hotel staff comply with government directives, the necessary precautions include: washing hands regularly, not touching the mouth, eyes and nose, avoiding crowds by keeping a distance, and sterilizing objects that are often touched in public spaces.
  5. Supervision.
  6. Hotel management must supervise all hotel staff because of the high interactions in the tourism industry, this needs to be watched out for by the health checks of all hotel staff.
  7. Make data recapitulation.
  8. It is recommended to make records (log data) including cleanliness and sterilization (including: date, time of the executing officer).
  1. All staff on duty in the front area are required to wear masks (cloth masks are recommended).
  2. Provides hand sanitizers in the corners of the hotel lobby and security desk.
  3. All guests and employees must be checked for body temperature every morning and wash their hands with soap or hand sanitizer.
  4. If there are guests and employees whose body temperature is above 37.5°C, they are directed to a health facility.
  5. Provides information about COVID 19 and its prevention.
  6. Provides health information that can be accessed by guests.
  7. Make a safe distance marker on the elevator.
  • Reception desk staff must be provided with information about COVID-19, including health facilities.
  • Provide hand sanitizer liquid at the reception desk.
  • Set the reception desk by measuring the safe distance between the receptionist and guests.
  • Mark the queue area with a minimum distance of 1 meter between guests.
  • Inform guests of the precautions taken by hotel management (including medical and pharmaceutical services in the area).
  • Provides a set of emergency medical equipment that contains:
  • disinfectant liquid;
  • mask;
  • disposable gloves;
  • eye protection; and
  • disposable clothes.
  • It is recommended not to place reception staff over 40 years old.
  • Avoid any physical contact with guests (such as shaking hands).
  • The receptionist needs to know which countries are the COVID-19 pandemic areas.
  • Inquire guests' travel history for the previous 14 days.
  1. Inform guests to immediately contact hotel staff if they have symptoms of COVID-19.
  2. The receptionist should ask if guests experience symptoms such as COVID-19 such as: fever, cough or shortness of breath.
  3. Receptionists must wash hands/use hand sanitizer after checking guest documents.
  4. The receptionist is recommended to be able to detect guests who look sick. All guest records are made and reported to hotel management.
  1. All staff in the housekeeping area (cleaning room) are required to wear masks, aprons, and cloth gloves.
  2. All staff in the hotel area (other than rooms) are required to wear masks and gloves.
  3. Provides hand sanitizer around the corner of the hotel (especially in a room frequented by guests).
  4. Ensure availability of soap for washing in public restrooms and rooms.
  5. Clean areas where guests often touch guests (door handles, elevator buttons).
  6. Perform cleaning and disinfection in general areas of the hotel such as: lobby, toilet, hall, corridors, and lifts on a regular basis.
  7. The hygienist should be trained on the use of simple APDs (masks, gloves, hands) and hand hygiene immediately after removing the APD, and when the cleaning and disinfection work is complete.
  8. The hygiene staff should be given training on the use and storage of disinfectant products such as bleach which may be at a higher concentration than usual. Staff should be trained on how to use the bleach and how to rinse it after 10 minutes.
  9. The cleaning staff should be trained in the use of and equipped with personal protective equipment as listed below:
  • gloves;
  • one-piece clothes;
  • shoes closed;
  • if you do a splash procedure (such as when washing the surface), add a waterproof face and apron protector).
  1. The restaurant, breakfast and dining room and bar staff must maintain personal hygiene (washing hands regularly, correct cough ethics, wearing masks) as tight as possible.
  2. Guests are not allowed to eat in the hotel area. Breakfast and food delivery to the room can continue to run. Food must be packaged in a secure, closed packaging during delivery. In-room dining services can remain valid according to the operating hours of each hotel.
  3. Disposable cutlery, including tissue, may not be placed in public areas. The tool can be given directly to guests.
  1. All plates, silverware and glass must be washed and disinfected with a dishwasher (using antiseptic soap/detergent or other antiseptic material), including items that have never been used, because they might have been in contact with the hands of guests or staff.
  2. If for any reason manual washing is required, the usual steps must be followed (washing with soap/antiseptic detergent, rinse), by taking maximum precautions.
  3. Drying tableware must be done using disposable paper towels. Likewise, tablecloths and napkins must be washed in the usual manner.
The table must be arranged so that the distance between chairs in each table must be more than 1 meter and so should the chair that faces one another.
  1. It is recommended to mix antiseptic fluids in places where there is a significant amount of water that guests can visit, such as: a pool, or a spa. The supply of antiseptic fluids should refer to the use of international standards.
  2. Dishwasher and laundry. It is recommended for dishwashers and laundry to be disinfected regularly. In addition, food utensils are also sprayed with antiseptic fluid within safe limits.
  3. Air conditioning. Although COVID-19 does not transmit through the air, it is important to keep an eye on the air conditioning filter and clean it regularly. Also check for air ventilation.
  4. Dispenser (refill tool). Regular inspections to check the function of soap dispensers, towels, hand sanitizers, and hand dryers throughout the hotel. Provides hand sanitizer fluids in places frequented by guests such as lobby areas, restaurants, and toilets.
  1. All hotel staff must strictly adhere to the basic protective measures against COVID-19 recommended by WHO, such as hand hygiene, keep a distance, avoid touching eyes, nose, and mouth, cough ethics, and are advised to seek immediate medical help if you feel symptoms COVID-19.
  2. Every restaurant, breakfast and dining room staff, and bar staff must maintain personal hygiene (washing hands regularly, wearing masks, applying the ethics of coughing and sneezing properly) as tightly as possible.
  1. Buffet food is not allowed. Food must be served in safe packaging to be delivered to guests.
  2. Coffee machines, soda machines, and others, especially parts that are more in contact with the user's hand, should be cleaned and disinfected at least after each service and more often.
  1. Guests are informed that dining in restaurants/cafes is not allowed, but room service, takeaway and delivery are still allowed.
  2. Make sure guests keep a minimum distance of 1 meter and wear a mask.
  3. Guests are advised to use the hand sanitizer available in the restaurant/cafe area.
  1. Do a body temperature check at least 2 times a day.
  2. If you are in an unhealthy condition, you should immediately consult a healthcare facility and do not work.
  3. Use a mask at all times.
  4. Apply a cough/sneeze ethic: keep your mouth closed using your upper arm or tissue when coughing or sneezing and immediately throw dirty tissue into the trash. Then wash your hands using soap and water.
  5. Clean the toilet regularly and for toilet users, flush the toilet after use.
  6. Apply personal hygiene (washing hands with soap and water) especially after using the toilet, doing cleaning work and before and after eating.
  7. Use gloves when doing cleaning work and when handling waste.
  8. Avoid touching the face area.
  9. Clean using an antiseptic disinfectant/detergent on the equipment after use.
  10. The layout of the seat or chair with a minimum distance between guests is 1 meter.
  1. Guests are informed that dining and drinking at the bar is not permitted, but room service, takeaway and delivery are still permitted.
  2. Make sure guests keep a minimum distance of 1 meter and wear a mask.
  3. Guests are advised to use the hand sanitizer available in the bar area.
  1. Ensure the cleanliness of the trays and trolleys used.
  2. Use gloves and try to always keep your distance.
  3. It is recommended that dishwashing and laundry equipment be routinely disinfected. Besides, the cutlery is also sprayed with antiseptic liquid within safe limits.
  4. Staff must maintain personal hygiene (washing hands regularly, wearing masks, applying the ethics of coughing and sneezing properly) as tightly as possible.
Hotel staff must inform management or receptionists about related incidents, including guests who may be sick in the room. They must treat all. The hotel is obliged to handle this information related wisely.
  1. If guests experience symptoms of acute respiratory infections, they should immediately reduce contact with sick people who are in the area. Hotel reception must follow procedures when serving guests indicated COVID-19.
  2. Keep sick people with others at least 2 meters (6 feet).
  3. If the situation requires that a sick person is not transferred to a medical institution, hotel management must consider measures that are appropriate for the service of the person being treated at the hospital.
  4. If possible, set one bathroom for use by people who are sick.
  5. Give directions to sick hotel guests to wear medical masks and practice ethics when coughing and sneezing. If there is no medical mask, provide tissue to keep your mouth shut and immediately dispose of the tissue in a biohazard disposal waste bag. If there is no biohazard disposal waste bag, provide an intact plastic bag, seal, and discard; Then wash hands with soap and rub hands with water or alcohol.
  6. If the sick person does not wear a mask, interacting hotel staff must keep their distance from the sick person unless they wear at least disposable clothing, gloves, masks, and eye protection (full PPE).

When meeting with sick hotel guests who come from infected areas, and have symptoms of fever, persistent cough, or difficulty breathing, use additional protective equipment (provided in the Universal Precaution Kit (emergency medical equipment set)), including masks, eye protection, gloves, and disposable clothes.

To remove PPE and avoid contamination. First remove the gloves and PPE clothes, then wash your hands; Then remove the mask and eye protection, and immediately wash your hands with soap and water or an alcohol-based antiseptic.

Dispose of gloves and other disposable items properly, items that are in contact with the body of the sick person are put in a biohazard bag or a safe plastic bag, which will be considered 'biohazard' waste.

  1. If the infected person is a hotel guest, it is not recommended to stay.
  2. If medical personnel are recommended for independent isolation, it is necessary to prepare a special room for the patient. Food delivery for patients is done by placing food packages in front of the room and maintaining a minimum distance of 2 meters from the patient.
  1. The person can be isolated in a room for a while until the intervention of the local health authority, provided the room is not shared with other guests.
  2. No visitors are allowed into the room occupied by infected hotel guests.
  3. Depending on the availability of rooms, if there is someone accompanying them, they must be moved to a different room.
  4. Measures for management can refer to WHO guidelines on home care for patients with COVID-19 with mild symptoms.
To minimize the risk of contamination by other hotel guests or other hotel staff, hotel guests who have symptoms must follow hotel management and health personnel instructions. The diagnosis will be assessed based on the condition of the guest who has symptoms, and if it meets the definition of the suspected case, move it to the designated health care facility.
Hotel management in direct contact with sick hotel guests must be handled according to instructions from the health authority. The health authority must quickly update the results of the examination and submit it to regional/national health authorities to take further action. In the interim, the hotel management needs to be self-isolated for 14 days and apply to work remotely or from home (WFH).

WHO defines contact as a person who experiences one of the following exposures for 2 days before and 14 days after the onset of symptoms from suspected or confirmed cases, including:

  1. guest friends or people who provide care that has close contact with the suspect;
  2. designated hotel staff members to care for the sick and other hotel staff members who may have been in close contact with the sick or facilities they use (such as bathrooms) or daily items (such as linen and used clothing).
Hotel staff involved in suspicious evacuation must implement infection prevention and control in accordance with WHO guidelines. They must routinely perform hand hygiene and wear medical masks, eye protection, gloves, and disposable clothing when loading patients suspected of being COVID-19 to be transported in an ambulance. They must ensure that they clean their hands before wearing PPE and after removing it.
If more than one suspect is being transported, personnel and health care workers must change their PPE from one patient to another to avoid the possibility of cross-contamination between COVID-19 suspects. They must properly dispose of used PPE in a container with a lid in accordance with hotel and national regulations for infectious waste.
Hotel management must provide services for cleaning and disinfection of rooms occupied by sick hotel guests according to procedures, following cleaning and disinfection protocols for rooms with suspected cases. Staff who are instructed to clean and disinfect rooms occupied by sick people, are required to follow cleaning and disinfection protocols for suspect rooms and observe self-protection measures.
Suspects with mild symptoms can isolate themselves in the room.
  1. Guests of a suspected COVID-19 hotel must stay in an individual room, except in the case of children or persons in need of caregivers.
  2. Sick people should not receive visitors, or if they are urgent, their visit should be limited to what they really need by minimizing the number of people.
  3. A doctor's visit should be made in the patient's room if possible, to prevent the patient from going to the doctor himself.
  4. The suspect's hotel guests should receive food in the room.
  5. Sick hotel guests should not share the bathroom with others, nor should they share towels, blankets, or any kind of clothing with their caregivers.
The doctor in charge of this case must provide information to the family and accompanying person regarding the infection control measures they must carry out.
Only one person is responsible for caring for sick people. Pregnant women or people who are at high risk of developing severe diseases caused by COVID-19 should not act as caregivers.
  1. Caregivers should take strict precautions, including wearing APD, whenever they approach or have direct contact with a sick guest.
  2. Caregivers should monitor themselves for symptoms, especially fever and cough, and seek medical help if they do.
The sick guest clothes, as well as the room linen they occupy, must be washed according to the applicable procedure. As a precaution, these items must be stored and transported in sealed bags.
Hotel rooms must be arranged to allow hotel staff to use PPE and have separate rooms for used or contaminated PPE disposal sites.
The hotel cannot force guests, but guests must follow instructions from medical personnel.
  1. If a hotel staff reports symptoms of respiratory problems, workers should immediately seek medical help and work from home for 14 days.
  2. Hotel staff must remain isolated in rooms suitable for medical services.
  3. Hotel staff who have symptoms should be given disposable tissues and masks that must be worn when meeting other people or when going to public places.
  4. Hotel staff who report that they are ill with respiratory symptoms should be advised to stay at home and get medical help.
  5. Hotel staff who report themselves and have been diagnosed with COVID-19 must follow instructions received from their doctor, including recommendations for self-isolation at home until symptoms have completely disappeared.
The play area for children is temporarily closed. Specific cleaning and disinfection protocols must be applied at this facility.
The hotel pool and spa are temporarily closed. It is recommended to mix the antiseptic liquid into a place with potentially large amounts of water and be visited by guests, such as: swimming pools, or spas. Provision of antiseptic liquids must refer to the use of international standards.
Contractors and suppliers of goods and services must follow a safe work system and also have a system in place to prevent the spread of COVID-19.

Business During PSBB: Food and Beverage Sector

  1. Food production facilities need to adopt general hygiene standards.
  2. Clean all floor surfaces, walls and furniture with safe disinfectants for food and restaurant manufacturing services.
  3. Increase frequency of cleaning schedule.
Yes, but only for home delivery and take-out service (not for eating). Business owners must arrange a safe distance of queues between customers at least 1 meter between visitors.
Yes. No additional regulations are needed.
Yes, but only allowed to provide room service or takeout. Customers can eat their food in their rooms, but not in the restaurant area.
No. Follow general food preparation safety rules. Keep your kitchen and the serving area clean, limit interactions with consumers and give a warning to wash your hands before eating. Try to avoid contact between staff and consumers when delivering food.
Yes, workers must wear cloth masks and use them at all times.
  1. Employees must maintain a safe distance and be evaluated independently by each facility manager. If a safe distance area is not possible, the manager is required to apply employee shift changes.
  2. IMPORTANT: Keeping a safe distance without maintaining cleanliness will not prevent the spread of the COVID-19 virus. For this reason, production facilities need to apply strict hygiene standards, including increasing the frequency of hand washing and cleaning the facility regularly.
  1. Reservations can be made via online, telephone or come directly.
  2. Consumers must queue according to safe distance standards. Restaurant owners need to give a queue sign.
  3. All beverage services must be made by employees. No independent refill service is allowed.
  4. Give disposable items directly to consumers, not allowed to be placed in the self-service area.
Yes, consumers cannot eat outside the restaurant.
Yes, but non-cash transactions are recommended.
Anyone who feels unwell or has symptoms is recommended to remain silent at home.
Yes, anyone who feels unwell or has symptoms must stay at home.
Yes, you have to stay at home. If you hear this from your employees, suggest that your employees stay at home.
Yes, you must close your restaurant and advise all employees to do independent quarantine for 2 weeks.
Yes, your employee must report this to his/her supervisor and stay at home and call the hotline number (112/119) for further handling.
If someone is diagnosed with COVID-19 exposure. The doctor who made the diagnosis will make a report to the hospital. And the hospital will discuss this process with related patients.
If someone is diagnosed with COVID-19 exposure. The doctor who made the diagnosis will make a report to the hospital. And the hospital will discuss this process with related patients.
Yes, but you can't dine in. Only allowed for takeaway and delivery.
Yes, the ban on eating in restaurants/cafes applies both indoors and out.
It is permissible to keep a safe distance of at least 1 meter between seats.
Food should be tightly wrapped so that it is safe in the shipping process.
Every effort is encouraged to implement safe distance. If this is not possible, business owners can consider changing work shifts.

Business During PSBB: Financial Sector

The financial sector is allowed to operate. Financial Services Institutions (LJK), including the Financial Services Authority, Bank Indonesia, other regulators, financial services institutions overseen by the OJK and financial institutions overseen by Bank Indonesia and their supporting sectors are still allowed to operate in a limited manner while still observing the health protocol COVID-19.

Financial Services Institutions are permitted to operate during PSBB, referring to the Governor Regulation Number 33 year 2020 article 10 paragraph 1 that the financial sector is excluded from the temporary suspension of activities at the time of the PSBB, but the composition/number of employees employed is required. Financial service institutions must implement the WHO protocol for COVID-19 mitigation during operational hours.

Based on the Law of the Republic of Indonesia Number 21 of 2011 concerning the Financial Services Authority, it is stated that Financial Services Institutions are institutions that carry out activities in the sectors of: (1) Banking, (2) Capital Market, (3) Insurance, (4) Pension Funds, ( 5) Financial Institutions, and (6) Other Financial Services Institutions, namely:

  1. pawnshop;
  2. guarantee institution;
  3. Indonesian export financing institutions;
  4. secondary housing finance companies;
  5. institutions that carry out compulsory management of public funds, including organizers of social security, pension, and welfare programs;
  6. institutions that operate Technology-Based Money Lending and Borrowing Services;
  7. microfinance institutions, Micro Waqf Banks; and
  8. other financial service institutions declared to be supervised by OJK based on statutory regulations.

In addition, companies engaged in supporting financial services institutions that are excluded include payment system operators, ATMs, including ATM charging vendors and IT vendors for banking operations, call centers.

In accordance with Bank Indonesia Regulation No. 18/40/PBI/2016 concerning the Implementation of Payment Transaction Processing, it is regulated that the Payment System Service Provider (PJSP) is a Bank or Non-Bank Institution conducting payment system service activities, consisting of:

  1. principal;
  2. switching organizer;
  3. Publisher;
  4. Acquirer;
  5. Payment Gateway organizer;
  6. Clearing organizer;
  7. Final Settlement organizer;
  8. Fund Transfer organizer;
  9. Electronic Wallet organizer; and
  10. Other PJSPs determined by Bank Indonesia.

In addition, PBI No. 18/9/PBI/2016 concerning the Arrangement and Supervision of the Payment System and Management of Rupiah, it is regulated that the Types of Money Service Activities include:

  1. Non-Bank Foreign Exchange Activities (BB KUPVA);
  2. Providing Rupiah Processing Services (PJPUR);
  3. Carrying Foreign Banknotes (UKA) into or outside the Indonesian Customs Area (Agency for Carrying Foreign Banknotes); and
  4. other Money Service Activities determined by Bank Indonesia.

Banks that are still operating on a limited basis at the time of the PSBB, are Conventional Commercial Banks, Sharia Commercial Banks, Conventional People's Credit Banks, and Sharia People Financing Banks.

The definition of banking refers to the Law of the Republic of Indonesia Number 21 of 2011 concerning the Financial Services Authority is everything that concerns about banks, including institutions, business activities, as well as ways and processes in carrying out their business activities conventionally and Sharia as referred to in the law concerning Banking and sharia banking laws.

Active collection by the Bank can still be done on a limited basis and comply with PSBB regulations. If billing through information technology facilities is not possible and does not use debt collector services, refer to the WHO protocol with due regard to social distancing.

However, MSMEs can apply for relief during the Pandemic COVID-19 period referring to the Financial Services Authority Regulation Number 11/POJK.03/2020 concerning the National Economic Stimulus as a Countercyclical Policy on the Impact of Coronavirus Disease 2019 Dissemination so that billing can not be carried out if approved by the Bank concerned.

Submission of credit relief can be done from home. If the MSME debtor experiences difficulties in submitting online waivers, the MSME debtor can come to the bank by complying with the PSBB health protocol and the approval of the relevant bank.
Yes. Financing Companies or commonly referred to as leasing companies continue to operate on a limited basis because they include financial service institutions as regulated in Act Number 21 of 2011 concerning OJK and are an excluded sector as stipulated in Permenkes 9/2020 concerning PSBB Guidelines in the context of accelerating the handling of COVID-19.

Yes, still operating. The Capital Market, including Securities Companies, Investment Managers and Capital Market Supporting Institutions, continues to operate on a limited basis because it includes financial service institutions as stipulated in Act Number 21 of 2011 concerning OJK and is an excluded sector as stipulated in Minister of Health Regulation 9/2020.

The definition of the capital market according to the Law of the Republic of Indonesia Number 21 of 2011 concerning the Financial Services Authority is the activity concerned with Public Offering and trading of Securities, Public Companies related to the issuance of Securities, and institutions and professions related to Securities as referred to in the law Law regarding capital markets.

Yes, still operating. The definition of insurance is in accordance with Law Number 21 Year 2011 About OJK is an insurance business engaged in the insurance business sector, which is a financial service business which, by raising public funds through collecting insurance premiums, provides protection to members of the public who use insurance services against loss due to an uncertain event or to someone's life or death, Reinsurance business, and supporting business of insurance business that provides intermediary services, insurance loss assessment and actuarial services, as referred to in the law concerning insurance business.

Yes, still operating. All types of fintech registered and supervised at OJK are still operating. Fintech, which is registered with BI and has become a licensed PJSP, continues to operate. Whereas Fintech, which is registered with BI but is not classified as a licensed PJSP, can operate.

In accordance with POJK77/2016, Fintech Peer to Peer Lending is the organization of financial services to bring lenders together with loan recipients in the context of entering into loan and loan agreements in rupiah directly through the electronic system using the internet network. For all types of Fintech Peer to Peer lending is still operating and business processes are running as under normal conditions which are all done through applications using the internet network.

For people who need information on fintech providers who are registered and licensed in the OJK (until 19 February 2020), they can access the following link: https://bit.ly/fintechterdListOJK.

Yes, it is still operating. The Pension Fund definition refers to Law 21 of 2011 concerning OJK, which is a legal entity that manages and runs programs that promise pension benefits as referred to in the law regarding pension funds.
Yes, can operate. Organizer of KUPVA BB or money changer and Licensing Agency for Carrying Foreign Banknotes as business operators engaged in Money Service Activities as referred to in PBI No. 18/9/PBI/2016 concerning Regulation and Supervision of the Payment System and Management of Rupiah Money, can be excluded and can operate (can carry out operational activities with due regard to humanitarian aspects and employee health by mitigating the risk of the spread of COVID-19 and taking into account the protocol for handling the outbreak of COVID- 19).
The bank continues to operate with operating hours in accordance with the PSBB to continue providing financial services to the public.
Employees from Bank Indonesia, OJK, financial services institutions and supporting sectors who will travel to the office at the PSBB location can access the PSBB area by showing their company identity card and assignment letter from the financial service institution (can be digitally or hardcopy).
It is permissible to operate according to Pergub 33 of 2020 concerning PSBB article 10 paragraph 1, but if the mall operation is closed by the mall manager then the financial service operations follow the rules of the mall manager on a business to business basis.
For 14 days from 10 April 2020 to 23 April 2020 and can be extended based on the recommendation of the Task Force for the Acceleration of Handling COVID-19 Jakarta Province (Governor Decree Number 380 Year 2020 regarding the Implementation of PSBB in Handling Coronavirus Disease 2019 (COVID-19) in DKI Jakarta Province).
Savings and loan cooperatives are still allowed to operate online.

Business During PSBB: Industrial, Trade, and Basic Needs Sector

Industry types that are permitted to operate in accordance with Permenkes number 9 of 2020 concerning Large Scale Social Limitation Guidelines in the framework of Accelerating the Handling of Coronavirus 201 201 Disease (COVID-19 annex D23. Attachment number D.2.3). Exceptions to industrial companies and production activities:

  1. Production unit of essential commodities, including medicines, pharmaceuticals, medical devices or medical devices, household health supplies, raw materials and intermediates.
  2. The production unit, which requires a continuous process, after obtaining the necessary permits from the Ministry of Industry.
  3. Oil and gas production, coal and minerals and activities related to mining operations.
  4. The manufacturing unit for packaging materials for food, medicine, pharmaceuticals and medical devices.
  5. Staple and horticultural farming activities.
  6. Export goods production unit.
  7. The unit of production of agricultural goods, plantations, and the production of micro small and medium businesses.

The aforementioned office must work with a minimum number of employees and continue to prioritize efforts to prevent the spread of disease (breaking the chain of transmission) in accordance with the protocol in the workplace.

Allowed as long as the goods entered are in accordance with the type of industry allowed in Permenkes 9 of 2020 and pay attention to WHO health protocols in the implementation of activities.

Malls are allowed to open, but the tenants who are allowed to operate are tenants in sectors that are excluded from the restrictions as stated in article 10 paragraph 1 of Governor Regulation 33 of 2020 concerning PSBB, namely tenants engaged in the health business sector;

  1. Staple food/food/beverage;
  2. energy;
  3. communication and information technology;
  4. finance;
  5. logistics;
  6. hospitality;
  7. construction;
  8. strategic industries;
  9. basic services, public and industrial utilities determined as national vital objects and certain objects; and/or
  10. daily needs.
Allowed.
Supermarkets that sell daily necessities are permitted to open, in accordance with article 13 paragraph 3 of Pergub 33, 2020. Salons, clothing stores and others that are not related to basic needs are not permitted to operate.
Bring a wet stamp assignment letter and employee ID card.
For modern retail stores that serve basic needs included in exemptions that may be open, show a wet stamp assignment letter and employee ID card.
Entry into force of this article after the Governor Regulation has been applied.
As long as the tenant is related to daily needs may be open, but outside it is not open. If the occupancy is only 10 percent, the mall open or close policy is left to the mall manager.
Can fill the pre-work cards.
Tax incentives.
As long as tenants are related to daily needs, they may be open.

Online sales are permitted for sectors in accordance with Pergub 33 of 2020 article 10 paragraph 1 namely:

  1. Staple food / food / beverage;
  2. energy;
  3. communication and information technology;
  4. finance;
  5. logistics;
  6. hospitality;
  7. construction;
  8. strategic industries;
  9. basic services, public and industrial utilities determined as national vital objects and certain objects; and/or
  10. daily needs.
The certificate of origin issuance service is still operating by implementing WHO health protocols to prevent the spread of COVID-19 and there is guarding to avoid crowds.
Testing and TERA/reTERA are still operating with a maximum limit of 4 people in one test, TERA/reTERA and applying the WHO health protocol as the sample was disinfected first.
Bagaimana dengan proses permohonan TDUP pada pelayanan terpadu satu pintu yang diketahui saat ini tutup? Saya sudah mencoba lewat sistem online DPMPTSP, tapi masih belum bisa diproses.
apakah pasar rakyat tutup total atau ada pembatasan waktu?
In accordance with Pergub Number 33 of 2020 article 10 paragraph 1 in letter d, the animal/bird sales market is not included in the business actors that are excluded so that during the PSBB, the activities are closed except for the activities of feeding and cleaning animals/birds and providing vaccines.
They may still operate as long as there is no direct interaction with buyers, so online transactions.
It is possible because it serves daily needs in accordance with article 10 of the governing body of the PSBB.
It is possible because it serves daily needs in accordance with article 10 of the governing body of the PSBB.

Business During PSBB: Sektor Koperasi dan UMKM

Financial Services Cooperatives/Savings and Credit Cooperatives/Savings and Credit Units Cooperatives/Savings and Loans Cooperatives and Sharia Financing/Savings and Loans and Sharia Financing Cooperatives are still operating but in implementation can be through online facilities and online meeting applications if you want to hold a member meeting.
Producers/Consumers/Services (all-round business/retail) cooperatives still operate to distribute or sell daily basic needs to their members/residents by prioritizing inter/long distance service facilities.
Street vendors are allowed to sell in accordance with the business fields that are exempted from the Gubernatorial Regulation 33 of 2020 concerning PSBB, namely street vendors who serve their daily needs.
Yes, it is still operating and implementing the WHO COVID-19 protocol.
Should not.
MSMEs are permitted to operate are those whose businesses are excluded restrictions in accordance with Pergub 33 of 2020 article 10 namely MSMEs that serve daily needs.
Assistance will be provided and coordinated by the Department of Industry, Trade, Cooperatives and SMEs.
It will be recorded and selected by the Department of Industry, Trade, Cooperatives and SMEs.
Yes, it is still operating, there are restrictions on operating hours, and still applies the WHO COVID-19 protocol.

Business During PSBB: Sektor Pelayanan Dasar

  • Applications can be made through the online tax portal https://pajakonline.jakarta.go.id and https://ebphtb.jakarta.go.id.
  • Motor vehicle tax payment services can be done through Samsat Online using an application on android playstore.
  • Taxpayer consultation can be done through contact center 0804-1222-773 and social media Regional Revenue Agency.
  • The service is done online through the Betawi Alpukat android application or via the website https://alpukat-dukcapil.jakarta.go.id and https://silaporlagi-dukcapil.jakarta.go.id.
  • Services for requesting information, submitting complaints/suggestions and consultation can be done via Whatsapp channel during business hours (Monday-Friday, 07.30-16.00) at 0877-5254-0145 or 0817-6581-1633.
  • Services for requesting information, submitting complaints/suggestions and consulting for licensing/non-licensing can be done via the website https://pelayanan.jakarta.go.id.
  • Online counseling can also be done by electronic mail to [email protected]
  • Payment of regional levies can be done electronically through the JakOne Mobile Bank DKI Application and other legal banking payment systems.

Business During PSBB: Sektor Konstruksi

In accordance with the provisions of Article 10 paragraph (1) letter d number 8, business actors engaged in the construction sector are exempt from temporary suspension of work activities in the workplace/office, however referring to Article 10 paragraph (5) ongoing construction activities are carried out by limiting worker activities are only in the project area.

Construction activities which are permitted to operate during PSBB, are divided into 2 categories, namely:

  • Development and/or Maintenance:
  1. Building and mechanical electrical equipment, including: elevator, escalator, generator, etc .;
  2. Reservoir/Situ/Embung;
  3. River/Kali;
  4. Channel;
  5. Pump and Floodgate;
  6. Roads and accessories, including: Pedestrian, Utility Network Facilities, Public Street Lighting, and others;
  7. Intersection and its completeness; and
  8. Handling of cleanliness both on roads, water bodies and other infrastructure.
  • Supporting Activities Construction Activities:
  1. Provision/sale of material; and
  2. Material transportation;

Referring to the provisions of article 10 paragraph (5) letter b, the owner and/or service provider of construction work must:

  1. Appoint the person responsible for implementing Coronavirus Disease (COVID-19) prevention in the project area.
  2. Limiting the activities and interactions of workers is only done in the project area
  3. Provide shelter and daily necessities of life for all workers while in the project area
  4. Providing health rooms in the workplace which are equipped with adequate health facilities
  5. Prohibit everyone, both workers and guests who have body temperature above normal to be in the work location
  6. Deliver explanations, suggestions, campaigns, promotions, Coronavirus Disease prevention techniques (COVID-19) in every morning K3 counseling activity or safety morning talk; and
  7. Conduct periodic monitoring of the health of workers while in the project area.
Masks for all construction workers are prepared by the employer/contractor and must be used in daily activities.
Material stores/construction materials are permitted to remain open.
Vehicles transporting material for construction projects are allowed to pass, but their implementation follows the provisions of the Decree of the Head of the Transportation Department No. 71 of 2020 concerning the Implementation of large-scale Social Restrictions related to freight vehicles, namely 1-seat goods car, a maximum of 2 people and 2-seat goods car, maximum transporting 3 people.
In relation to lunch activities, the employer/constructor is asked to provide a lunch area with an adequate area and strive to be in an open space.
The employer/constructor is asked to divide the break time in 2 groups to minimize the buildup of workers at lunch or rest.
Regarding hand washing facilities, the employer/contactor is requested to provide a handwashing area at several points of the project's entrance.
In accordance with the protocol issued by the government, the owner/user/organizer together with the supervisory consultant and/or constructor is required to form a COVID-19 Prevention Task Force. The task force consists of at least 5 people consisting of chairman and member and 4 members representing the owner/user/organizer/consultant, contractor, subcontractor, vendor supplier.
COVID-19 Prevention Task Force on construction projects is responsible for: socializing, educating, promoting techniques and prevention methods for COVID-19, as well as examining the potential for infection to all people.

Business During PSBB: Sektor Tenaga Kerja

During the PSBB implementation period, all companies are required to replace work activities at work/office with work activities at home/residence (Work From Home). Work From Home activities are excluded for companies engaged in the following sectors:

  1. health;
  2. staple food/food/beverage;
  3. energy;
  4. communication and information technology;
  5. finance;
  6. logistics;
  7. hospitality;
  8. construction;
  9. strategic industries;
  10. basic services, public utilities and industry determined as national vital objects and certain objects; and/or
  11. daily needs.

During the PSBB, workplace/office activities were carried out as follows:

  1. The company determines the maximum number of workers in a room by taking into account the minimum distance between workers in the range of 1 (one) meter
  2. Maximize the use of technology to reduce direct contact between workers
  3. Reducing the operational hours of the workplace/office;
  4. Reducing the number of workers present at the workplace/office to the minimum number of workers needed to carry out workplace/office operations;
  5. All workers are required at all times to use personal protective equipment as needed while in the workplace/office environment.
  6. The company is obliged to provide work orders to workers assigned during the period of the PSBB;
  7. Every worker who is assigned during the PSBB validity period must carry a work order, ID Card and wear company uniform for those who use it.
Dismissed workers (laid off) from the company due to COVID-19, can register through the pre-employment card program. Regulation of the Coordinating Minister for the Economy of the Republic of Indonesia Number 3 Year 2020 concerning Regulations for Implementation of Presidential Regulation Number 36 Year 2020 Regarding Work Competency Development Through the Pre-Employment Card Program, registration of prospective pre-employment card recipients is currently only through the website www.prakerja.go.id.
In the event that employees are found in the workplace who are patients under surveillance (PDP), work activities at the workplace must be stopped temporarily for at least 14 (fourteen) working days, medical personnel are assisted by a safety unit to conduct evacuation and disinfecting spraying in all places, facilities, and work equipment, and the suspension is carried out until the evacuation and spraying process of disinfectants and the implementation of health checks and isolation of workers who have made physical contact with workers exposed to COVID-19 has been completed.

As conveyed by the Coordinating Minister for the Economy, the Government officially opened Registration for the Pre-Employment Card Program through the official website www.prakerja.go.id. The Employment Card Program is a program for training costs and incentives for workers, job seekers and micro and small businesses who have lost their jobs and/or experienced a decrease in purchasing power due to the COVID-19 pandemic.

Each pre-employment card recipient will receive a total benefit package of Rp. 3,550,000 consisting of:

  • assistance with a training fee of Rp. 1,000,000 which can be used to purchase various training on partner digital platforms
  • the incentives will be transferred to the participant's Bank account or e-wallet LinkAja, OVO or Gopay. This incentive consists of:
  1. the first post-completion training incentive of Rp. 600,000/month for 4 months (IDR 2,400,000)
  2. post-filling evaluation survey incentives of IDR 50,000 per survey for 3 surveys (IDR 150,000)

Business During PSBB: Sektor Energi

Activities that are included in the energy sector according to Law No. 30 of 2007 are:
  • Electricity Supply; Gas Supply (LPG); Provision of BBM/Petrol Poms; Power Plant Activity; and Supporting Activities for Water, Electricity, Gas and BBM Provision Services.
  • In Permenkes No.9/2020 Explanation Point D excluded also includes: Industrial companies, oil and gas production activities, coal and minerals and activities related to mining operations.