Frequently asked questions about COVID-19.
Symptoms of COVID-19 as follows:
If there are people who, within 14 days before the symptoms appear, have traveled to an infected country or have treated/had close contact with a COVID-19 suspect or patient, then that person will be examined through further laboratory examinations to confirm the diagnosis.
If the aforementioned symptoms are present AND you have traveled to a COVID-19 infected country or was exposed to a COVID-19 positive patient, contact the Jakarta Provincial Department of Health's COVID-19 Hotline at 112 via phone call, 081 112 112 112 or 081 388 376 955 via WhatsApp to receive further instructions.
Patient Under Supervision is someone with an Acute Respiratory Infection (ARI), i.e., fever (≥38°C) or a history of fever; accompanied by one of the symptoms/signs of Upper Respiratory Tract Infection (URTI) such as coughing/shortness of breath/sore throat/runny nose/mild to severe pneumonia AND no other cause based on a convincing clinical observation AND in the last 14 days before symptoms appear, meet one of the following criteria: “have traveled or stayed in a country which has reported local transmission of COVID-19” or “have traveled to or lived in Indonesian regions where local transmission has been reported”.;
a person with fever (≥38°C) or a history of fever or ARI AND in the last 14 days before symptoms appear has a history of contact with a confirmed or probable case of COVID-19;
a person with severe ARI/severe pneumonia in a local transmission area in Indonesia who needs treatment in a hospital AND no other cause based on a convincing clinical observation.
It is still uncertain how long COVID-19 can stay on the surface of an object. However, preliminary studies show that COVID-19 can last for several hours, depending on the type of surface, temperature, or humidity of the environment.
But a simple disinfectant can kill the virus so that it is impossible to infect people. And getting used to washing hands with soap and water, or alcohol-based hand rubs, and avoiding touching your eyes, mouth, or nose are more effective in protecting yourself.
A person can get infected from the carrier of coronavirus or a person who has tested positive for COVID-19. This disease can spread through small droplets from the nose or mouth when coughing or sneezing. The droplet then falls on the surrounding objects. If someone touches an object that has been contaminated with the droplet, then touches their eyes, nose, or mouth, then that person can be infected with COVID-19. Or someone could get infected by accidentally inhaling droplets from the infected person. Therefore, it is crucial to wear a mask and keep a safe distance of about one meter from others.
To this day, experts are still conducting investigations to determine the source of the virus, its type of exposure, and its transmission. Make sure to keep yourself updated with current and accurate sources of information on the development of the disease.
People who live or travel in areas with confirmed transmission of COVID-19 are very likely to be infected. Those infected are people who, within 14 days before symptoms appear, had a travel history to an infected country or who have been in close contact with family members, coworkers, or medical personnel who treat patients before they know they are infected with COVID-19.
Health care workers who treat patients with COVID-19 are at higher risk and must consistently protect themselves with appropriate infection prevention and control procedures.
The transmission of this disease is mainly through small droplets released when a person coughs or sneezes. At present WHO considers that the risk of transmission from someone with no symptoms of COVID-19 is highly unlikely.
However, many people with COVID-19 only experience mild symptoms such as mild coughing, and even barely suffer from any pain, which may occur in the early stages of the disease. Until now, experts are continuing to investigate to determine the transmission period or incubation period of COVID-19. Make sure to keep yourself updated with current and accurate sources of information on the development of the disease.
The test for coronavirus can only be done if there is a high probability that you have the disease.
For example if:
In this case, you should call Jakarta Provincial Department of Health's COVID-19 Hotline at 112 via phone, 081 112 112 112 or 081 388 376 955 via WhatsApp for further instructions.
If you become a suspect of COVID-19, Jakarta's COVID-19 Response Team will take several samples to be tested, for example:
You will also be isolated from other people until the test confirms whether you are negative or positive for COVID-19.
As of now, there is no vaccine to prevent transmission of COVID-19, but you can take some precautionary measures, for example:
People with COVID-19 and influenza will experience the same respiratory tract symptoms, such as fever, cough, and runny nose. Although the symptoms are the same, the causes of the virus are different, so it is difficult for us to identify each of these diseases.
Accurate medical examination with laboratory examination reference is needed to confirm whether someone is infected with COVID-19. For anyone who has a fever, cough, and shortness of breath, we encourage you to seek treatment immediately. Notify health workers about your travel history to an affected country/area in the last 14 days before symptoms appear, or if you have been in close contact with someone who is suffering symptoms of respiratory tract infections.
Since March 5, 2020, Indonesia has imposed restrictions on travel to China in the form of temporary suspension of flights to and from China.
On March 5, 2020, Indonesia also imposed a ban on transit or entry into Indonesia for travelers who within 14 days previously came from the following regions:
Information about the IEC media or the situation of the development of COVID-19 is available on:
Hello Kemenkes: 1500567
Emergency Operation Center (EOC) Hotline: 119 or (021) 521 0411 or 0812 1212 3119
Website: www.who.int, www.infeksiemerging.kemkes.go.id, www.sehatnegeriku.kemkes.go.id
The recipients of the COVID-19 PSBB Social Aid Program are targeted at 1.2 million poor and vulnerable families living in DKI Jakarta Province. Data includes:
The recipients of the COVID-19 social aid program are families as in point 3 plus families who earn less than Rp 5 million per month and experience one of the impacts below:
List of recipients of the COVID-19 PSBB Social Aid Program includes families who have:
Each recipient family of the COVID-19 PSBB Social Aid Program will receive 1 (one) aid package containing food commodities, personal hygiene kits and masks that are tightly packed for hygiene. The composition of food commodities given attention to the fulfillment of the average daily calories. There is no cash assistance. The complete composition of the DKI Jakarta Province PSBB COVID-19 Social Assistance Package consists of:
The COVID-19 PSBB Social Aid Program is a program of the Jakarta Provincial Government whose form, schedule and mechanism of aid distribution have been mentioned in points 9, 10, and 11. The COVID-19 PSBB Social Aid Program is sourced from the Jakarta APBD and separate funding sources from the Social Assistance Program planned by the Central Government.
The Provincial Government of Jakarta supports the Social Assistance Program to be implemented by the Central Government so that it can be carried out effectively and reduce the burden on the poor and vulnerable people who live in the Jakarta area during the implementation of the large-scale social restriction (PSBB).
LARGE-SCALE SOCIAL COLLABORATION (KSBB) is a social collaboration program to help each other by bringing people together, whether the ones who want to give and people who need help, with the DKI Jakarta Provincial Government as the program facilitator.
LARGE-SCALE SOCIAL COLLABORATION (KSBB) is launched to coincide with the Holy Month of Ramadan. This program is expected to continue, particularly in overcoming the COVID-19 pandemic.
LARGE-SCALE SOCIAL COLLABORATION (KSBB) is facilitated through the https://corona.jakarta.go.id/en/ksbb page that can bring together donors and people in need, assisted by data and information of area condition affected by the COVID-19 pandemic. The DKI Jakarta Provincial Government also provides assistance and supervision in KSBB donations distribution.
Society as individuals, groups and institutions can join the program with these following guidelines:
LARGE-SCALE SOCIAL COLLABORATION (KSBB) is different from COVID-19 PSBB Social Assistance program and Social Assistance Program from Central Government which both are Government programs using the Central Government Budget related to COVID-19 handling.
LARGE-SCALE SOCIAL COLLABORATION (KSBB) is a platform for sharing from residents to other residents in need, utilizing data and information provided by DKI Provincial Government as the program facilitator.
The form of assistance is determined by each collaborator who wants to participate to help others. DKI Jakarta Provincial Government also provides a reference of priority assistance form for the Ramadan KSBB, namely:
The LARGE-SCALE SOCIAL COLLABORATION (KSBB) program is not only for Jakarta residents, but also for other people who live in Jakarta. In particular, the program is focused on target recipients:
1. RWs - Village Association
2. Islamic Boarding Schools
3. Orphanages/Child Care Social Institutions
4. Nursing Home
5. Disability Home Care
6. Other Potential Priority Locations
It is recommended to distribute donations to Aggregators that are in partnership in LARGE-SCALE SOCIAL COLLABORATION (KSBB) program namely, BAZNAS BAZIS, Aksi Cepat Tanggap, Palang Merah Indonesia, Rumah Zakat and Yayasan Dompet Dhuafa Republika. Your donation will be collected with the others and distributed by the Aggregator partner.
For more information about LARGE-SCALE SOCIAL COLLABORATION (KSBB) partners, you can visit https://corona.jakarta.go.id/en/ksbb.
1. Palang Merah Indonesia
account number: 101-03-08868-0
account name: PMI DKI Jakarta
CP: Erna Cahyani 081283335320
2. Baznas DKI Jakarta
account number: 03-53-04-8888
account name: Baznas Bazis DKI
CP: Ahmad Sholih 085216880310
3. Yayasan Rumah Zakat
Bank DKI Syariah
account number: 701-70-07000-1
account name: Yayasan Rumah Zakat
CP: Nur Lutfiyana 085691910364
4. Aksi Cepat Tanggap
Bank DKI Syariah
account number: 70-209-002-767
account name: Aksi Cepat Tanggap
CP: Panca Irawan 085262942208
5. Human Initiative
account number: 129-000-5450-057
account name: PKPU
CP: Ferdiansyah 081321105551
6. Yayasan Dompet Dhuafa Republika
Bank DKI Syariah
account number: 708-0900-050
account name: Yayasan Dompet Dhuafa Republika
CP: Dian Mulyadi 08176033317
To ask a question you can contact our Chat Center service on Whatsapp at these following number:
- Admin JDCN 1
+62 811 834 8899
- Admin JDCN 2
+62 811 96000 196
- Admin JDCN 3
+62 811 96000 197
The community can also monitor the program through the site of https://corona.jakarta.go.id/en/ksbb. Questions, complaints, or alleged violations regarding the distribution of assistances can be submitted through 14 official complaint channels of the DKI Jakarta Provincial Government that are integrated with Cepat Respon Masyarakat (CRM) with priority on online-based complaint services, namely:
a. JAKI Apps (Jakarta Terkini)
b. Twitter account @DKIJakarta
c. Facebook account Pemprov DKI Jakarta
d. Email: [email protected]
e. Governor's Social Media Account
f. SMS 08111272206
g. Website jakarta.go.id
h. QLUE Apps
i. LAPOR 1708
The owner/leader of the construction project must ensure that workers' activities are limited within the project area, but they must:
Work implementation arrangements in the project area to anticipate the spread of COVID-19, namely:
If there is a worker/employee who is a patient under surveillance (PDP), then the Construction Projection OwnerLeader should:
For health workers, Transjakarta provides special services that operate from 05.30 WIB to 23.30 WIB.
Before boarding a bus or entering a bus stop, Hospital Staff and Puskesmas are required to present a Hospital/Puskesmas Employee Card or Work Certificate issued by the Hospital/Puskesmas. The applicable tariff for this service is Rp3,500.
Transjakarta opens 9 Special Routes for Hospital and Puskesmas Personnel departing from the Bodetabek (Bogor, Depok, Tangerang, Bekasi) satellite zone.
The nine routes will depart from the following 8 locations:
This route will stop at several Transjakarta stops within the corridor, so passengers can get on and off at the shelters to access this service.
Yes, but the number of passengers is limited. For four-wheeled online transportation, a 2-row seat can carry 3 people, consisting of 1 driver in front and 2 passengers in the back row.
Whereas the four-wheeled with 3-row seat can carry 4 people, consisting of 1 driver in front, 2 passengers in the second row, and 1 passenger in the third row.
Yes, but the number of passengers is limited. For private cars with 2-row seats may carry 3 people, consisting of 1 driver in front and 2 passengers in the second row.
Private cars with 3-row seats can carry 4 people, consisting of 1 driver in front, 2 passengers in the second row, and 1 passenger in the third row.
And for a private car with 4-row seats, it can carry 6 people, consisting of 1 driver in front, 2 passengers in the second row, 1 passenger in the third row and 2 passengers in the fourth row.
When meeting with sick hotel guests who come from infected areas, and have symptoms of fever, persistent cough, or difficulty breathing, use additional protective equipment (provided in the Universal Precaution Kit (emergency medical equipment set)), including masks, eye protection, gloves, and disposable clothes.
To remove PPE and avoid contamination. First remove the gloves and PPE clothes, then wash your hands; Then remove the mask and eye protection, and immediately wash your hands with soap and water or an alcohol-based antiseptic.
Dispose of gloves and other disposable items properly, items that are in contact with the body of the sick person are put in a biohazard bag or a safe plastic bag, which will be considered 'biohazard' waste.
WHO defines contact as a person who experiences one of the following exposures for 2 days before and 14 days after the onset of symptoms from suspected or confirmed cases, including:
The financial sector is allowed to operate. Financial Services Institutions (LJK), including the Financial Services Authority, Bank Indonesia, other regulators, financial services institutions overseen by the OJK and financial institutions overseen by Bank Indonesia and their supporting sectors are still allowed to operate in a limited manner while still observing the health protocol COVID-19.
Financial Services Institutions are permitted to operate during PSBB, referring to the Governor Regulation Number 33 year 2020 article 10 paragraph 1 that the financial sector is excluded from the temporary suspension of activities at the time of the PSBB, but the composition/number of employees employed is required. Financial service institutions must implement the WHO protocol for COVID-19 mitigation during operational hours.
Based on the Law of the Republic of Indonesia Number 21 of 2011 concerning the Financial Services Authority, it is stated that Financial Services Institutions are institutions that carry out activities in the sectors of: (1) Banking, (2) Capital Market, (3) Insurance, (4) Pension Funds, ( 5) Financial Institutions, and (6) Other Financial Services Institutions, namely:
In addition, companies engaged in supporting financial services institutions that are excluded include payment system operators, ATMs, including ATM charging vendors and IT vendors for banking operations, call centers.
In accordance with Bank Indonesia Regulation No. 18/40/PBI/2016 concerning the Implementation of Payment Transaction Processing, it is regulated that the Payment System Service Provider (PJSP) is a Bank or Non-Bank Institution conducting payment system service activities, consisting of:
In addition, PBI No. 18/9/PBI/2016 concerning the Arrangement and Supervision of the Payment System and Management of Rupiah, it is regulated that the Types of Money Service Activities include:
Banks that are still operating on a limited basis at the time of the PSBB, are Conventional Commercial Banks, Sharia Commercial Banks, Conventional People's Credit Banks, and Sharia People Financing Banks.
The definition of banking refers to the Law of the Republic of Indonesia Number 21 of 2011 concerning the Financial Services Authority is everything that concerns about banks, including institutions, business activities, as well as ways and processes in carrying out their business activities conventionally and Sharia as referred to in the law concerning Banking and sharia banking laws.
Active collection by the Bank can still be done on a limited basis and comply with PSBB regulations. If billing through information technology facilities is not possible and does not use debt collector services, refer to the WHO protocol with due regard to social distancing.
However, MSMEs can apply for relief during the Pandemic COVID-19 period referring to the Financial Services Authority Regulation Number 11/POJK.03/2020 concerning the National Economic Stimulus as a Countercyclical Policy on the Impact of Coronavirus Disease 2019 Dissemination so that billing can not be carried out if approved by the Bank concerned.
Yes, still operating. The Capital Market, including Securities Companies, Investment Managers and Capital Market Supporting Institutions, continues to operate on a limited basis because it includes financial service institutions as stipulated in Act Number 21 of 2011 concerning OJK and is an excluded sector as stipulated in Minister of Health Regulation 9/2020.
The definition of the capital market according to the Law of the Republic of Indonesia Number 21 of 2011 concerning the Financial Services Authority is the activity concerned with Public Offering and trading of Securities, Public Companies related to the issuance of Securities, and institutions and professions related to Securities as referred to in the law Law regarding capital markets.
Yes, still operating. All types of fintech registered and supervised at OJK are still operating. Fintech, which is registered with BI and has become a licensed PJSP, continues to operate. Whereas Fintech, which is registered with BI but is not classified as a licensed PJSP, can operate.
In accordance with POJK77/2016, Fintech Peer to Peer Lending is the organization of financial services to bring lenders together with loan recipients in the context of entering into loan and loan agreements in rupiah directly through the electronic system using the internet network. For all types of Fintech Peer to Peer lending is still operating and business processes are running as under normal conditions which are all done through applications using the internet network.
For people who need information on fintech providers who are registered and licensed in the OJK (until 19 February 2020), they can access the following link: https://bit.ly/fintechterdListOJK.
Industry types that are permitted to operate in accordance with Permenkes number 9 of 2020 concerning Large Scale Social Limitation Guidelines in the framework of Accelerating the Handling of Coronavirus 201 201 Disease (COVID-19 annex D23. Attachment number D.2.3). Exceptions to industrial companies and production activities:
The aforementioned office must work with a minimum number of employees and continue to prioritize efforts to prevent the spread of disease (breaking the chain of transmission) in accordance with the protocol in the workplace.
Malls are allowed to open, but the tenants who are allowed to operate are tenants in sectors that are excluded from the restrictions as stated in article 10 paragraph 1 of Governor Regulation 33 of 2020 concerning PSBB, namely tenants engaged in the health business sector;
Online sales are permitted for sectors in accordance with Pergub 33 of 2020 article 10 paragraph 1 namely:
Construction activities which are permitted to operate during PSBB, are divided into 2 categories, namely:
Referring to the provisions of article 10 paragraph (5) letter b, the owner and/or service provider of construction work must:
During the PSBB implementation period, all companies are required to replace work activities at work/office with work activities at home/residence (Work From Home). Work From Home activities are excluded for companies engaged in the following sectors:
During the PSBB, workplace/office activities were carried out as follows:
As conveyed by the Coordinating Minister for the Economy, the Government officially opened Registration for the Pre-Employment Card Program through the official website www.prakerja.go.id. The Employment Card Program is a program for training costs and incentives for workers, job seekers and micro and small businesses who have lost their jobs and/or experienced a decrease in purchasing power due to the COVID-19 pandemic.
Each pre-employment card recipient will receive a total benefit package of Rp. 3,550,000 consisting of: