FAQ

A person can get infected from the carrier of coronavirus or a person who has tested positive for COVID-19. This disease can spread through small droplets from the nose or mouth when coughing or sneezing. The droplet then falls on the surrounding objects. If someone touches an object that has been contaminated with the droplet, then touches their eyes, nose, or mouth, then that person can be infected with COVID-19. Or someone could get infected by accidentally inhaling droplets from the infected person. Therefore, it is crucial to wear a mask and keep a safe distance of about one meter from others.

To this day, experts are still conducting investigations to determine the source of the virus, its type of exposure, and its transmission. Make sure to keep yourself updated with current and accurate sources of information on the development of the disease.

People who live or travel in areas with confirmed transmission of COVID-19 are very likely to be infected. Those infected are people who, within 14 days before symptoms appear, had a travel history to an infected country or who have been in close contact with family members, coworkers, or medical personnel who treat patients before they know they are infected with COVID-19.

Health care workers who treat patients with COVID-19 are at higher risk and must consistently protect themselves with appropriate infection prevention and control procedures.

The transmission of this disease is mainly through small droplets released when a person coughs or sneezes. At present WHO considers that the risk of transmission from someone with no symptoms of COVID-19 is highly unlikely.

However, many people with COVID-19 only experience mild symptoms such as mild coughing, and even barely suffer from any pain, which may occur in the early stages of the disease. Until now, experts are continuing to investigate to determine the transmission period or incubation period of COVID-19. Make sure to keep yourself updated with current and accurate sources of information on the development of the disease.

The test for coronavirus can only be done if there is a high probability that you have the disease.

For example if:

• You have close contact with someone who is positive COVID-19
• You traveled to a country or region with a high risk of COVID-19 in the last 14 days

In this case, you should call Jakarta Provincial Department of Health's COVID-19 Hotline at 112 via phone, 081 112 112 112 or 081 388 376 955 via WhatsApp for further instructions.

If you become a suspect of COVID-19, Jakarta's COVID-19 Response Team will take several samples to be tested, for example:

• Mucus from the nose, throat, or lungs; and/or
• blood

You will also be isolated from other people until the test confirms whether you are negative or positive for COVID-19.

As of now, there is no vaccine to prevent transmission of COVID-19, but you can take some precautionary measures, for example:

1. Maintaining health and fitness to improve your immune system.
2. Washing hands using soap and running water or using 70-80% alcohol-based hand rub according to the steps of proper handwashing. Washing your hands thoroughly is easy and inexpensive. And, most of the diseases caused by viruses and bacteria come from the hands. Therefore, maintaining hand hygiene is very important.
3. When coughing and sneezing, try to keep your surroundings from being infected. Cover your nose and mouth with a tissue or creases of the inner elbows (not with your palms) and use a mask.
4. Avoid contact with other people or travel to public places.
5. Avoid touching the eyes, nose, and mouth. Hands touch many things that can be contaminated with viruses. If we touch the eyes, nose, and mouth with contaminated hands, the virus can easily enter our body.
6. Use a mask to cover your mouth and nose when you are outside the home.
7. Dispose of used paper towels and masks properly in the trash, then wash your hands.
8. Postpone your trip to the area/country where the COVID-19 case has been found.
9. Avoid leaving your home unless it is an absolute emergency or when you feel unwell, especially if you suffer from a fever, coughs, and breathing difficulties. Immediately contact the nearest health personnel and request for medical assistance.
10. Always monitor the progress of COVID-19 from official and accurate sources. Follow the directions and information from the health center and the local Health Department. Information from the right sources can help protect you from the transmission and spread of this disease.

People with COVID-19 and influenza will experience the same respiratory tract symptoms, such as fever, cough, and runny nose. Although the symptoms are the same, the causes of the virus are different, so it is difficult for us to identify each of these diseases.

Accurate medical examination with laboratory examination reference is needed to confirm whether someone is infected with COVID-19. For anyone who has a fever, cough, and shortness of breath, we encourage you to seek treatment immediately. Notify health workers about your travel history to an affected country/area in the last 14 days before symptoms appear, or if you have been in close contact with someone who is suffering symptoms of respiratory tract infections.

Since March 5, 2020, Indonesia has imposed restrictions on travel to China in the form of temporary suspension of flights to and from China.
On March 5, 2020, Indonesia also imposed a ban on transit or entry into Indonesia for travelers who within 14 days previously came from the following regions:

• Iran: Tehran, Qom, Gilan
• Italy: Territories of Lombardi, Veneto, Emilia Romagna, Marche, and Piedmont
• South Korea: Daegu City and Gyeongsangbuk-do Province.

Information about the IEC media or the situation of the development of COVID-19 is available on:

Hello Kemenkes: 1500567
Emergency Operation Center (EOC) Hotline: 119 or (021) 521 0411 or 0812 1212 3119

Twitter: @KemenkesRI
Facebook: @KementerianKesehatanRI
Instagram: @kemenkes_ri
Website: www.who.int, www.infeksiemerging.kemkes.go.id, www.sehatnegeriku.kemkes.go.id

The recipients of the COVID-19 PSBB Social Aid Program are targeted at 1.2 million poor and vulnerable families living in DKI Jakarta Province. Data includes:

1. Existing Jakarta Social Aid Recipients (including cheap food, KJP, KLJ, disability and PKD children)
2. Integrated Social Welfare Data from the Department of Social Affairs and Ministry of Social Affairs
3. Data on workers affected by COVID-19 by the Manpower Office

The recipients of the COVID-19 social aid program are families as in point 3 plus families who earn less than Rp 5 million per month and experience one of the impacts below:

List of recipients of the COVID-19 PSBB Social Aid Program includes families who have:

1. a reduction or lack of salary due to job termination;
2. business closure/unable to sell goods; and
3. revenue/turnover decreases dramatically due to the COVID-19 pandemic.

1. For families who live in Jakarta and meet the criteria (see no. 4), but their name is not registered, then they can immediately report to the local Hamlet (RW) to fill the application form for Social Assistance for the COVID-19 PSBB, and also must attach a letter of Job Termination (PHK) from the company for those who are laid off.
2. For families who live in Jakarta and meet the criteria, but do not have an Identity Card of DKI Jakarta (KTP), they can immediately report to the local Hamlet (RW) to fill the application form for Social Assistance for the COVID-19 PSBB and must attach a letter of domicile from the local head of neighborhood (RT), and also must attach a letter of Job Termination (PHK) from the company for those who are laid off.
   

Each recipient family of the COVID-19 PSBB Social Aid Program will receive 1 (one) aid package containing food commodities, personal hygiene kits and masks that are tightly packed for hygiene. The composition of food commodities given attention to the fulfillment of the average daily calories. There is no cash assistance. The complete composition of the DKI Jakarta Province PSBB COVID-19 Social Assistance Package consists of:

1. 5 kg rice (1 sack);
2. Protein food ingredients (2 cans);
3. Biscuits (2 packs);
4. 0.9 liters of cooking oil (1 pack);
5. Bar soap (2 pieces); and
6. Cloth masks (2 pieces).

The COVID-19 PSBB Social Aid Program is a program of the Jakarta Provincial Government whose form, schedule and mechanism of aid distribution have been mentioned in points 9, 10, and 11. The COVID-19 PSBB Social Aid Program is sourced from the Jakarta APBD and separate funding sources from the Social Assistance Program planned by the Central Government.

The Provincial Government of Jakarta supports the Social Assistance Program to be implemented by the Central Government so that it can be carried out effectively and reduce the burden on the poor and vulnerable people who live in the Jakarta area during the implementation of the large-scale social restriction (PSBB).

LARGE-SCALE SOCIAL COLLABORATION (KSBB) is a social collaboration program to help each other by bringing people together, whether the ones who want to give and people who need help, with the DKI Jakarta Provincial Government as the program facilitator.

LARGE-SCALE SOCIAL COLLABORATION (KSBB) is launched to coincide with the Holy Month of Ramadan. This program is expected to continue, particularly in overcoming the COVID-19 pandemic.

LARGE-SCALE SOCIAL COLLABORATION (KSBB) is facilitated through the https://corona.jakarta.go.id/en/ksbb page that can bring together donors and people in need, assisted by data and information of area condition affected by the COVID-19 pandemic. The DKI Jakarta Provincial Government also provides assistance and supervision in KSBB donations distribution.

Society as individuals, groups and institutions can join the program with these following guidelines:

1. Go to https://corona.jakarta.go.id/en/ksbb site.
2. Location map will be the first guide of area and criteria according to your donation plan; Area, number of households, criteria of location in need (RW, Orphanage, Nursing Home, Disability Home Care and Islamic Boarding Schools).
3. Select the target area and click "Beri Bantuan" button. You will be asked to fill out the LARGE-SCALE SOCIAL COLLABORATION (KSBB) Commitment Distribution Form. Fill out the form according to your donation plan.
4. Click submit, and your donation will be recorded in the system.
5. You will receive contact of person in charge of the location selected. Contact the person in charge immediately in less than 48 hours and coordinate your donation distribution plan.
6. Distribution for ready meal type of assistance must be delivered directly to location.
7. If you have distributed the assistance, submit confirmation of assistance distribution to the system. This information becomes public that is reported regularly.

LARGE-SCALE SOCIAL COLLABORATION (KSBB) is different from COVID-19 PSBB Social Assistance program and Social Assistance Program from Central Government which both are Government programs using the Central Government Budget related to COVID-19 handling.

LARGE-SCALE SOCIAL COLLABORATION (KSBB) is a platform for sharing from residents to other residents in need, utilizing data and information provided by DKI Provincial Government as the program facilitator.

The form of assistance is determined by each collaborator who wants to participate to help others. DKI Jakarta Provincial Government also provides a reference of priority assistance form for the Ramadan KSBB, namely:

1. A Whole day Ready to eat Food Package (2 meals/day) Rp 45,000/person/day. Rice, Vegetables, Side dishes, Beverage, Takjil (for itfar/break the fast) or other similar form Assumption: 1 household @4 people.
2. Basic Needs Package Rp 200,000/household/week. Rice 5 Kg, Cooking oil 2L, Wheat flour1 Kg, Condensed milk 1 can, Sugar 1 Kg, Tea and instant coffee, Sardines 1 can, Instant noodles 5 pcs, Margarine 200 Gr, Dates 500 Gr or other similar form.
3. Lebaran Package Rp 85,000 (only once). Syrup 580 ml, Biscuit, Sugar, Tea, Nata De Coco or other similar form.
4. THR Package Cash Rp 50.000/person or Rp 200.000/household (only once). Assumption: 1 household @4 people

The LARGE-SCALE SOCIAL COLLABORATION (KSBB) program is not only for Jakarta residents, but also for other people who live in Jakarta. In particular, the program is focused on target recipients:

1. RWs - Village Association

2. Islamic Boarding Schools

3. Orphanages/Child Care Social Institutions

4. Nursing Home

5. Disability Home Care

6. Other Potential Priority Locations

It is recommended to distribute donations to Aggregators that are in partnership in LARGE-SCALE SOCIAL COLLABORATION (KSBB) program namely, BAZNAS BAZIS, Aksi Cepat Tanggap, Palang Merah Indonesia, Rumah Zakat and Yayasan Dompet Dhuafa Republika. Your donation will be collected with the others and distributed by the Aggregator partner.

For more information about LARGE-SCALE SOCIAL COLLABORATION (KSBB) partners, you can visit https://corona.jakarta.go.id/en/ksbb.

1. Palang Merah Indonesia

Bank DKI

account number: 101-03-08868-0

account name: PMI DKI Jakarta

CP: Erna Cahyani 081283335320

pmidkijakarta.or.id

2. Baznas DKI Jakarta

Bank BCA

account number: 03-53-04-8888

account name: Baznas Bazis DKI

CP: Ahmad Sholih 085216880310

baznasbazisdki.id

3. Yayasan Rumah Zakat

Bank DKI Syariah

account number: 701-70-07000-1

account name: Yayasan Rumah Zakat

CP: Nur Lutfiyana 085691910364

rumahzakat.org

4. Aksi Cepat Tanggap

Bank DKI Syariah

account number: 70-209-002-767

account name: Aksi Cepat Tanggap

CP: Panca Irawan 085262942208

act.id

5. Human Initiative

Bank Mandiri

account number: 129-000-5450-057

account name: PKPU

CP: Ferdiansyah 081321105551

human-initiative.org

6. Yayasan Dompet Dhuafa Republika

Bank DKI Syariah

account number: 708-0900-050

account name: Yayasan Dompet Dhuafa Republika

CP: Dian Mulyadi 08176033317

dompetdhuafa.org

To ask a question you can contact our Chat Center service on Whatsapp at these following number:

- Admin JDCN 1

+62 811 834 8899

- Admin JDCN 2

+62 811 96000 196

- Admin JDCN 3

+62 811 96000 197

The community can also monitor the program through the site of https://corona.jakarta.go.id/en/ksbb. Questions, complaints, or alleged violations regarding the distribution of assistances can be submitted through 14 official complaint channels of the DKI Jakarta Provincial Government that are integrated with Cepat Respon Masyarakat (CRM) with priority on online-based complaint services, namely:

a. JAKI Apps (Jakarta Terkini)

b. Twitter account @DKIJakarta

c. Facebook account Pemprov DKI Jakarta

d. Email: [email protected]

e. Governor's Social Media Account

f. SMS 08111272206

g. Website jakarta.go.id

h. QLUE Apps

i. LAPOR 1708

The owner/leader of the construction project must ensure that workers' activities are limited within the project area, but they must:

1. appoint the person responsible for implementing COVID-19 prevention in the project area;
2. limit the interactions and activities of workers only within the project area;
3. providing shelter and daily needs for all workers while in the project area;
4. providing health rooms in the workplace which are equipped with adequate health facilities;
5. deliver explanations, suggestions, campaigns, promotion of COVID-19 prevention measure in every K3 morning briefing or during safety morning talk; and
6. conduct periodic monitoring of the health of workers while in the project area.

Work implementation arrangements in the project area to anticipate the spread of COVID-19, namely:

1. implement clean and healthy living behaviors that are integrated with the K3 program and provide and require the use of hand washing facilities, hand sanitizers, masks, and gloves for workers;
2. temperature measurement of each person entering the project site;
3. setting safe distance (social distancing) between workers at least 1 (one) meter; and
4. limit the working hours from 08.00 to 16.00 WIB.

If there is a worker/employee who is a patient under surveillance (PDP), then the Construction Projection OwnerLeader should:

1. Suspend all the work activities in the construction area for at least 14 (fourteen) working days.
2. Conduct an evacuation and do thorough disinfection in all places, facilities, and work equipment with the assistance of medical personnel and security forces.

For employees:

• Bring an ID Card
• Bring a Letter of Assignment marked with a wet stamp.
• Wear a mask all the time
• implement A Clean and Healthy Lifestyle (PHBS)

For health workers, Transjakarta provides special services that operate from 05.30 WIB to 23.30 WIB.

Before boarding a bus or entering a bus stop, Hospital Staff and Puskesmas are required to present a Hospital/Puskesmas Employee Card or Work Certificate issued by the Hospital/Puskesmas. The applicable tariff for this service is Rp3,500.

Transjakarta opens 9 Special Routes for Hospital and Puskesmas Personnel departing from the Bodetabek (Bogor, Depok, Tangerang, Bekasi) satellite zone.

The nine routes will depart from the following 8 locations:

• TRS1 : Poris Plawad - Juanda
• TRS2 : Poris Plawad - Blok M
• TRS3 : BSD - Blok M
• TRS4 : Cibubur - Blok M
• TRS5 : Depok - Kampung Melayu
• TRS6 : Botani Square - Kampung Melayu
• TRS7 : Summarecon Bekasi - Blok M
• TRS8 : East Bekasi - Manggarai
• TRS9 : Bintaro - Blok M

This route will stop at several Transjakarta stops within the corridor, so passengers can get on and off at the shelters to access this service.

Yes, but the number of passengers is limited. For four-wheeled online transportation, a 2-row seat can carry 3 people, consisting of 1 driver in front and 2 passengers in the back row.

Whereas the four-wheeled with 3-row seat can carry 4 people, consisting of 1 driver in front, 2 passengers in the second row, and 1 passenger in the third row.

Yes, but the number of passengers is limited. For private cars with 2-row seats may carry 3 people, consisting of 1 driver in front and 2 passengers in the second row.

Private cars with 3-row seats can carry 4 people, consisting of 1 driver in front, 2 passengers in the second row, and 1 passenger in the third row.

And for a private car with 4-row seats, it can carry 6 people, consisting of 1 driver in front, 2 passengers in the second row, 1 passenger in the third row and 2 passengers in the fourth row.

1. If possible, use disposable cleaning materials. Discard all cleaning equipment made of cloth and absorbent material. Or do disinfecting cleaning on non-porous cleaning materials with 0.5% sodium hypochlorite solution or according to the manufacturer's instructions before using it for another room.
2. Textiles, linen and clothing must be put in specially marked laundry bags, washed in hot temperatures (70 ° C or more) with ordinary detergent. All used goods must be handled appropriately to reduce the risk of transmission.
3. The use of disinfectants is not suitable for use on telephones, remote control equipment, door handles, buttons in elevators, etc., to clean these items can use 70% alcohol.
4. Disposable items (hand towels, gloves, masks, tissues) must be placed in containers with a lid and disposed of according to waste management standards.
5. Disposable items (hand towels, gloves, masks, tissues) must be placed in containers with a lid and disposed of according to waste management standards.
6. In general, if sick guests only pass or stay for a short time in a corridor or other public area, it does not need to be specifically cleaned and disinfected.
7. Improved cleaning and disinfection should refer to established SOPs, such as solid waste management, and wearing personal protective equipment (PPE).

1. Following recommendations/suggestions issued by the government and authorities.
2. Disinfect all parts of the hotel.
3. Hotel Staff Arrangements.
4. Hotel management must ensure that all hotel staff comply with government directives, the necessary precautions include: washing hands regularly, not touching the mouth, eyes and nose, avoiding crowds by keeping a distance, and sterilizing objects that are often touched in public spaces.
5. Supervision.
6. Hotel management must supervise all hotel staff because of the high interactions in the tourism industry, this needs to be watched out for by the health checks of all hotel staff.
7. Make data recapitulation.
8. It is recommended to make records (log data) including cleanliness and sterilization (including: date, time of the executing officer).
   

1. All staff on duty in the front area are required to wear masks (cloth masks are recommended).
2. Provides hand sanitizers in the corners of the hotel lobby and security desk.
3. All guests and employees must be checked for body temperature every morning and wash their hands with soap or hand sanitizer.
4. If there are guests and employees whose body temperature is above 37.5°C, they are directed to a health facility.
5. Provides information about COVID 19 and its prevention.
6. Provides health information that can be accessed by guests.
7. Make a safe distance marker on the elevator.

• Reception desk staff must be provided with information about COVID-19, including health facilities.
• Provide hand sanitizer liquid at the reception desk.
• Set the reception desk by measuring the safe distance between the receptionist and guests.
• Mark the queue area with a minimum distance of 1 meter between guests.
• Inform guests of the precautions taken by hotel management (including medical and pharmaceutical services in the area).
• Provides a set of emergency medical equipment that contains:
• disinfectant liquid;
• mask;
• disposable gloves;
• eye protection; and
• disposable clothes.
• It is recommended not to place reception staff over 40 years old.
• Avoid any physical contact with guests (such as shaking hands).
• The receptionist needs to know which countries are the COVID-19 pandemic areas.
• Inquire guests' travel history for the previous 14 days.

1. Inform guests to immediately contact hotel staff if they have symptoms of COVID-19.
2. The receptionist should ask if guests experience symptoms such as COVID-19 such as: fever, cough or shortness of breath.
3. Receptionists must wash hands/use hand sanitizer after checking guest documents.
4. The receptionist is recommended to be able to detect guests who look sick. All guest records are made and reported to hotel management.

1. All staff in the housekeeping area (cleaning room) are required to wear masks, aprons, and cloth gloves.
2. All staff in the hotel area (other than rooms) are required to wear masks and gloves.
3. Provides hand sanitizer around the corner of the hotel (especially in a room frequented by guests).
4. Ensure availability of soap for washing in public restrooms and rooms.
5. Clean areas where guests often touch guests (door handles, elevator buttons).
6. Perform cleaning and disinfection in general areas of the hotel such as: lobby, toilet, hall, corridors, and lifts on a regular basis.
7. The hygienist should be trained on the use of simple APDs (masks, gloves, hands) and hand hygiene immediately after removing the APD, and when the cleaning and disinfection work is complete.
8. The hygiene staff should be given training on the use and storage of disinfectant products such as bleach which may be at a higher concentration than usual. Staff should be trained on how to use the bleach and how to rinse it after 10 minutes.
9. The cleaning staff should be trained in the use of and equipped with personal protective equipment as listed below:

• gloves;
• one-piece clothes;
• shoes closed;
• if you do a splash procedure (such as when washing the surface), add a waterproof face and apron protector).

1. The restaurant, breakfast and dining room and bar staff must maintain personal hygiene (washing hands regularly, correct cough ethics, wearing masks) as tight as possible.
2. Guests are not allowed to eat in the hotel area. Breakfast and food delivery to the room can continue to run. Food must be packaged in a secure, closed packaging during delivery. In-room dining services can remain valid according to the operating hours of each hotel.
3. Disposable cutlery, including tissue, may not be placed in public areas. The tool can be given directly to guests.

1. All plates, silverware and glass must be washed and disinfected with a dishwasher (using antiseptic soap/detergent or other antiseptic material), including items that have never been used, because they might have been in contact with the hands of guests or staff.
2. If for any reason manual washing is required, the usual steps must be followed (washing with soap/antiseptic detergent, rinse), by taking maximum precautions.
3. Drying tableware must be done using disposable paper towels. Likewise, tablecloths and napkins must be washed in the usual manner.

1. It is recommended to mix antiseptic fluids in places where there is a significant amount of water that guests can visit, such as: a pool, or a spa. The supply of antiseptic fluids should refer to the use of international standards.
2. Dishwasher and laundry. It is recommended for dishwashers and laundry to be disinfected regularly. In addition, food utensils are also sprayed with antiseptic fluid within safe limits.
3. Air conditioning. Although COVID-19 does not transmit through the air, it is important to keep an eye on the air conditioning filter and clean it regularly. Also check for air ventilation.
4. Dispenser (refill tool). Regular inspections to check the function of soap dispensers, towels, hand sanitizers, and hand dryers throughout the hotel. Provides hand sanitizer fluids in places frequented by guests such as lobby areas, restaurants, and toilets.

1. All hotel staff must strictly adhere to the basic protective measures against COVID-19 recommended by WHO, such as hand hygiene, keep a distance, avoid touching eyes, nose, and mouth, cough ethics, and are advised to seek immediate medical help if you feel symptoms COVID-19.
2. Every restaurant, breakfast and dining room staff, and bar staff must maintain personal hygiene (washing hands regularly, wearing masks, applying the ethics of coughing and sneezing properly) as tightly as possible.

1. Buffet food is not allowed. Food must be served in safe packaging to be delivered to guests.
2. Coffee machines, soda machines, and others, especially parts that are more in contact with the user's hand, should be cleaned and disinfected at least after each service and more often.

1. Guests are informed that dining in restaurants/cafes is not allowed, but room service, takeaway and delivery are still allowed.
2. Make sure guests keep a minimum distance of 1 meter and wear a mask.
3. Guests are advised to use the hand sanitizer available in the restaurant/cafe area.
   

1. Do a body temperature check at least 2 times a day.
2. If you are in an unhealthy condition, you should immediately consult a healthcare facility and do not work.
3. Use a mask at all times.
4. Apply a cough/sneeze ethic: keep your mouth closed using your upper arm or tissue when coughing or sneezing and immediately throw dirty tissue into the trash. Then wash your hands using soap and water.
5. Clean the toilet regularly and for toilet users, flush the toilet after use.
6. Apply personal hygiene (washing hands with soap and water) especially after using the toilet, doing cleaning work and before and after eating.
7. Use gloves when doing cleaning work and when handling waste.
8. Avoid touching the face area.
9. Clean using an antiseptic disinfectant/detergent on the equipment after use.
10. The layout of the seat or chair with a minimum distance between guests is 1 meter.

1. Guests are informed that dining and drinking at the bar is not permitted, but room service, takeaway and delivery are still permitted.
2. Make sure guests keep a minimum distance of 1 meter and wear a mask.
3. Guests are advised to use the hand sanitizer available in the bar area.

1. Ensure the cleanliness of the trays and trolleys used.
2. Use gloves and try to always keep your distance.
3. It is recommended that dishwashing and laundry equipment be routinely disinfected. Besides, the cutlery is also sprayed with antiseptic liquid within safe limits.
4. Staff must maintain personal hygiene (washing hands regularly, wearing masks, applying the ethics of coughing and sneezing properly) as tightly as possible.

1. If guests experience symptoms of acute respiratory infections, they should immediately reduce contact with sick people who are in the area. Hotel reception must follow procedures when serving guests indicated COVID-19.
2. Keep sick people with others at least 2 meters (6 feet).
3. If the situation requires that a sick person is not transferred to a medical institution, hotel management must consider measures that are appropriate for the service of the person being treated at the hospital.
4. If possible, set one bathroom for use by people who are sick.
5. Give directions to sick hotel guests to wear medical masks and practice ethics when coughing and sneezing. If there is no medical mask, provide tissue to keep your mouth shut and immediately dispose of the tissue in a biohazard disposal waste bag. If there is no biohazard disposal waste bag, provide an intact plastic bag, seal, and discard; Then wash hands with soap and rub hands with water or alcohol.
6. If the sick person does not wear a mask, interacting hotel staff must keep their distance from the sick person unless they wear at least disposable clothing, gloves, masks, and eye protection (full PPE).

When meeting with sick hotel guests who come from infected areas, and have symptoms of fever, persistent cough, or difficulty breathing, use additional protective equipment (provided in the Universal Precaution Kit (emergency medical equipment set)), including masks, eye protection, gloves, and disposable clothes.

To remove PPE and avoid contamination. First remove the gloves and PPE clothes, then wash your hands; Then remove the mask and eye protection, and immediately wash your hands with soap and water or an alcohol-based antiseptic.

Dispose of gloves and other disposable items properly, items that are in contact with the body of the sick person are put in a biohazard bag or a safe plastic bag, which will be considered 'biohazard' waste.

1. If the infected person is a hotel guest, it is not recommended to stay.
2. If medical personnel are recommended for independent isolation, it is necessary to prepare a special room for the patient. Food delivery for patients is done by placing food packages in front of the room and maintaining a minimum distance of 2 meters from the patient.

1. The person can be isolated in a room for a while until the intervention of the local health authority, provided the room is not shared with other guests.
2. No visitors are allowed into the room occupied by infected hotel guests.
3. Depending on the availability of rooms, if there is someone accompanying them, they must be moved to a different room.
4. Measures for management can refer to WHO guidelines on home care for patients with COVID-19 with mild symptoms.

WHO defines contact as a person who experiences one of the following exposures for 2 days before and 14 days after the onset of symptoms from suspected or confirmed cases, including:

1. guest friends or people who provide care that has close contact with the suspect;
2. designated hotel staff members to care for the sick and other hotel staff members who may have been in close contact with the sick or facilities they use (such as bathrooms) or daily items (such as linen and used clothing).

1. Guests of a suspected COVID-19 hotel must stay in an individual room, except in the case of children or persons in need of caregivers.
2. Sick people should not receive visitors, or if they are urgent, their visit should be limited to what they really need by minimizing the number of people.
3. A doctor's visit should be made in the patient's room if possible, to prevent the patient from going to the doctor himself.
4. The suspect's hotel guests should receive food in the room.
5. Sick hotel guests should not share the bathroom with others, nor should they share towels, blankets, or any kind of clothing with their caregivers.

1. Caregivers should take strict precautions, including wearing APD, whenever they approach or have direct contact with a sick guest.
2. Caregivers should monitor themselves for symptoms, especially fever and cough, and seek medical help if they do.

1. If a hotel staff reports symptoms of respiratory problems, workers should immediately seek medical help and work from home for 14 days.
2. Hotel staff must remain isolated in rooms suitable for medical services.
3. Hotel staff who have symptoms should be given disposable tissues and masks that must be worn when meeting other people or when going to public places.
4. Hotel staff who report that they are ill with respiratory symptoms should be advised to stay at home and get medical help.
5. Hotel staff who report themselves and have been diagnosed with COVID-19 must follow instructions received from their doctor, including recommendations for self-isolation at home until symptoms have completely disappeared.

1. Food production facilities need to adopt general hygiene standards.
2. Clean all floor surfaces, walls and furniture with safe disinfectants for food and restaurant manufacturing services.
3. Increase frequency of cleaning schedule.

1. Employees must maintain a safe distance and be evaluated independently by each facility manager. If a safe distance area is not possible, the manager is required to apply employee shift changes.
2. IMPORTANT: Keeping a safe distance without maintaining cleanliness will not prevent the spread of the COVID-19 virus. For this reason, production facilities need to apply strict hygiene standards, including increasing the frequency of hand washing and cleaning the facility regularly.

1. Reservations can be made via online, telephone or come directly.
2. Consumers must queue according to safe distance standards. Restaurant owners need to give a queue sign.
3. All beverage services must be made by employees. No independent refill service is allowed.
4. Give disposable items directly to consumers, not allowed to be placed in the self-service area.

The financial sector is allowed to operate. Financial Services Institutions (LJK), including the Financial Services Authority, Bank Indonesia, other regulators, financial services institutions overseen by the OJK and financial institutions overseen by Bank Indonesia and their supporting sectors are still allowed to operate in a limited manner while still observing the health protocol COVID-19.

Financial Services Institutions are permitted to operate during PSBB, referring to the Governor Regulation Number 33 year 2020 article 10 paragraph 1 that the financial sector is excluded from the temporary suspension of activities at the time of the PSBB, but the composition/number of employees employed is required. Financial service institutions must implement the WHO protocol for COVID-19 mitigation during operational hours.

Based on the Law of the Republic of Indonesia Number 21 of 2011 concerning the Financial Services Authority, it is stated that Financial Services Institutions are institutions that carry out activities in the sectors of: (1) Banking, (2) Capital Market, (3) Insurance, (4) Pension Funds, ( 5) Financial Institutions, and (6) Other Financial Services Institutions, namely:

1. pawnshop;
2. guarantee institution;
3. Indonesian export financing institutions;
4. secondary housing finance companies;
5. institutions that carry out compulsory management of public funds, including organizers of social security, pension, and welfare programs;
6. institutions that operate Technology-Based Money Lending and Borrowing Services;
7. microfinance institutions, Micro Waqf Banks; and
8. other financial service institutions declared to be supervised by OJK based on statutory regulations.

In addition, companies engaged in supporting financial services institutions that are excluded include payment system operators, ATMs, including ATM charging vendors and IT vendors for banking operations, call centers.

In accordance with Bank Indonesia Regulation No. 18/40/PBI/2016 concerning the Implementation of Payment Transaction Processing, it is regulated that the Payment System Service Provider (PJSP) is a Bank or Non-Bank Institution conducting payment system service activities, consisting of:

1. principal;
2. switching organizer;
3. Publisher;
4. Acquirer;
5. Payment Gateway organizer;
6. Clearing organizer;
7. Final Settlement organizer;
8. Fund Transfer organizer;
9. Electronic Wallet organizer; and
10. Other PJSPs determined by Bank Indonesia.

In addition, PBI No. 18/9/PBI/2016 concerning the Arrangement and Supervision of the Payment System and Management of Rupiah, it is regulated that the Types of Money Service Activities include:

1. Non-Bank Foreign Exchange Activities (BB KUPVA);
2. Providing Rupiah Processing Services (PJPUR);
3. Carrying Foreign Banknotes (UKA) into or outside the Indonesian Customs Area (Agency for Carrying Foreign Banknotes); and
4. other Money Service Activities determined by Bank Indonesia.

Banks that are still operating on a limited basis at the time of the PSBB, are Conventional Commercial Banks, Sharia Commercial Banks, Conventional People's Credit Banks, and Sharia People Financing Banks.

The definition of banking refers to the Law of the Republic of Indonesia Number 21 of 2011 concerning the Financial Services Authority is everything that concerns about banks, including institutions, business activities, as well as ways and processes in carrying out their business activities conventionally and Sharia as referred to in the law concerning Banking and sharia banking laws.

Active collection by the Bank can still be done on a limited basis and comply with PSBB regulations. If billing through information technology facilities is not possible and does not use debt collector services, refer to the WHO protocol with due regard to social distancing.

However, MSMEs can apply for relief during the Pandemic COVID-19 period referring to the Financial Services Authority Regulation Number 11/POJK.03/2020 concerning the National Economic Stimulus as a Countercyclical Policy on the Impact of Coronavirus Disease 2019 Dissemination so that billing can not be carried out if approved by the Bank concerned.

Yes, still operating. The Capital Market, including Securities Companies, Investment Managers and Capital Market Supporting Institutions, continues to operate on a limited basis because it includes financial service institutions as stipulated in Act Number 21 of 2011 concerning OJK and is an excluded sector as stipulated in Minister of Health Regulation 9/2020.

The definition of the capital market according to the Law of the Republic of Indonesia Number 21 of 2011 concerning the Financial Services Authority is the activity concerned with Public Offering and trading of Securities, Public Companies related to the issuance of Securities, and institutions and professions related to Securities as referred to in the law Law regarding capital markets.

Yes, still operating. All types of fintech registered and supervised at OJK are still operating. Fintech, which is registered with BI and has become a licensed PJSP, continues to operate. Whereas Fintech, which is registered with BI but is not classified as a licensed PJSP, can operate.

In accordance with POJK77/2016, Fintech Peer to Peer Lending is the organization of financial services to bring lenders together with loan recipients in the context of entering into loan and loan agreements in rupiah directly through the electronic system using the internet network. For all types of Fintech Peer to Peer lending is still operating and business processes are running as under normal conditions which are all done through applications using the internet network.

For people who need information on fintech providers who are registered and licensed in the OJK (until 19 February 2020), they can access the following link: https://bit.ly/fintechterdListOJK.

Industry types that are permitted to operate in accordance with Permenkes number 9 of 2020 concerning Large Scale Social Limitation Guidelines in the framework of Accelerating the Handling of Coronavirus 201 201 Disease (COVID-19 annex D23. Attachment number D.2.3). Exceptions to industrial companies and production activities:

1. Production unit of essential commodities, including medicines, pharmaceuticals, medical devices or medical devices, household health supplies, raw materials and intermediates.
2. The production unit, which requires a continuous process, after obtaining the necessary permits from the Ministry of Industry.
3. Oil and gas production, coal and minerals and activities related to mining operations.
4. The manufacturing unit for packaging materials for food, medicine, pharmaceuticals and medical devices.
5. Staple and horticultural farming activities.
6. Export goods production unit.
7. The unit of production of agricultural goods, plantations, and the production of micro small and medium businesses.

The aforementioned office must work with a minimum number of employees and continue to prioritize efforts to prevent the spread of disease (breaking the chain of transmission) in accordance with the protocol in the workplace.

Malls are allowed to open, but the tenants who are allowed to operate are tenants in sectors that are excluded from the restrictions as stated in article 10 paragraph 1 of Governor Regulation 33 of 2020 concerning PSBB, namely tenants engaged in the health business sector;

1. Staple food/food/beverage;
2. energy;
3. communication and information technology;
4. finance;
5. logistics;
6. hospitality;
7. construction;
8. strategic industries;
9. basic services, public and industrial utilities determined as national vital objects and certain objects; and/or
10. daily needs.

Online sales are permitted for sectors in accordance with Pergub 33 of 2020 article 10 paragraph 1 namely:

1. Staple food / food / beverage;
2. energy;
3. communication and information technology;
4. finance;
5. logistics;
6. hospitality;
7. construction;
8. strategic industries;
9. basic services, public and industrial utilities determined as national vital objects and certain objects; and/or
10. daily needs.

• Applications can be made through the online tax portal https://pajakonline.jakarta.go.id and https://ebphtb.jakarta.go.id.
• Motor vehicle tax payment services can be done through Samsat Online using an application on android playstore.
• Taxpayer consultation can be done through contact center 0804-1222-773 and social media Regional Revenue Agency.

• The service is done online through the Betawi Alpukat android application or via the website https://alpukat-dukcapil.jakarta.go.id and https://silaporlagi-dukcapil.jakarta.go.id.
• Services for requesting information, submitting complaints/suggestions and consultation can be done via Whatsapp channel during business hours (Monday-Friday, 07.30-16.00) at 0877-5254-0145 or 0817-6581-1633.

• Services for requesting information, submitting complaints/suggestions and consulting for licensing/non-licensing can be done via the website https://pelayanan.jakarta.go.id.
• Online counseling can also be done by electronic mail to [email protected]
• Payment of regional levies can be done electronically through the JakOne Mobile Bank DKI Application and other legal banking payment systems.

Construction activities which are permitted to operate during PSBB, are divided into 2 categories, namely:

• Development and/or Maintenance:

1. Building and mechanical electrical equipment, including: elevator, escalator, generator, etc .;
2. Reservoir/Situ/Embung;
3. River/Kali;
4. Channel;
5. Pump and Floodgate;
6. Roads and accessories, including: Pedestrian, Utility Network Facilities, Public Street Lighting, and others;
7. Intersection and its completeness; and
8. Handling of cleanliness both on roads, water bodies and other infrastructure.

• Supporting Activities Construction Activities:

1. Provision/sale of material; and
2. Material transportation;

Referring to the provisions of article 10 paragraph (5) letter b, the owner and/or service provider of construction work must:

1. Appoint the person responsible for implementing Coronavirus Disease (COVID-19) prevention in the project area.
2. Limiting the activities and interactions of workers is only done in the project area
3. Provide shelter and daily necessities of life for all workers while in the project area
4. Providing health rooms in the workplace which are equipped with adequate health facilities
5. Prohibit everyone, both workers and guests who have body temperature above normal to be in the work location
6. Deliver explanations, suggestions, campaigns, promotions, Coronavirus Disease prevention techniques (COVID-19) in every morning K3 counseling activity or safety morning talk; and
7. Conduct periodic monitoring of the health of workers while in the project area.

During the PSBB implementation period, all companies are required to replace work activities at work/office with work activities at home/residence (Work From Home). Work From Home activities are excluded for companies engaged in the following sectors:

1. health;
2. staple food/food/beverage;
3. energy;
4. communication and information technology;
5. finance;
6. logistics;
7. hospitality;
8. construction;
9. strategic industries;
10. basic services, public utilities and industry determined as national vital objects and certain objects; and/or
11. daily needs.

During the PSBB, workplace/office activities were carried out as follows:

1. The company determines the maximum number of workers in a room by taking into account the minimum distance between workers in the range of 1 (one) meter
2. Maximize the use of technology to reduce direct contact between workers
3. Reducing the operational hours of the workplace/office;
4. Reducing the number of workers present at the workplace/office to the minimum number of workers needed to carry out workplace/office operations;
5. All workers are required at all times to use personal protective equipment as needed while in the workplace/office environment.
6. The company is obliged to provide work orders to workers assigned during the period of the PSBB;
7. Every worker who is assigned during the PSBB validity period must carry a work order, ID Card and wear company uniform for those who use it.

As conveyed by the Coordinating Minister for the Economy, the Government officially opened Registration for the Pre-Employment Card Program through the official website www.prakerja.go.id. The Employment Card Program is a program for training costs and incentives for workers, job seekers and micro and small businesses who have lost their jobs and/or experienced a decrease in purchasing power due to the COVID-19 pandemic.

Each pre-employment card recipient will receive a total benefit package of Rp. 3,550,000 consisting of:

• assistance with a training fee of Rp. 1,000,000 which can be used to purchase various training on partner digital platforms
• the incentives will be transferred to the participant's Bank account or e-wallet LinkAja, OVO or Gopay. This incentive consists of:

1. the first post-completion training incentive of Rp. 600,000/month for 4 months (IDR 2,400,000)
2. post-filling evaluation survey incentives of IDR 50,000 per survey for 3 surveys (IDR 150,000)

• Electricity Supply; Gas Supply (LPG); Provision of BBM/Petrol Poms; Power Plant Activity; and Supporting Activities for Water, Electricity, Gas and BBM Provision Services.
• In Permenkes No.9/2020 Explanation Point D excluded also includes: Industrial companies, oil and gas production activities, coal and minerals and activities related to mining operations.