FAQ

A person can get infected from the carrier of coronavirus or a person who has tested positive for COVID-19. This disease can spread through small droplets from the nose or mouth when coughing or sneezing. The droplet then falls on the surrounding objects. If someone touches an object that has been contaminated with the droplet, then touches their eyes, nose, or mouth, then that person can be infected with COVID-19. Or someone could get infected by accidentally inhaling droplets from the infected person. Therefore, it is crucial to wear a mask and keep a safe distance of about one meter from others.

To this day, experts are still conducting investigations to determine the source of the virus, its type of exposure, and its transmission. Make sure to keep yourself updated with current and accurate sources of information on the development of the disease.

People who live or travel in areas with confirmed transmission of COVID-19 are very likely to be infected. Those infected are people who, within 14 days before symptoms appear, had a travel history to an infected country or who have been in close contact with family members, coworkers, or medical personnel who treat patients before they know they are infected with COVID-19.

Health care workers who treat patients with COVID-19 are at higher risk and must consistently protect themselves with appropriate infection prevention and control procedures.

The transmission of this disease is mainly through small droplets released when a person coughs or sneezes. 

Many people with Covid-19 only experience mild symptoms such as mild coughing, and even barely suffer from any pain, which may occur in the early stages of the disease. Until now, experts are continuing to investigate to determine the transmission period or incubation period of Covid-19. Make sure to keep yourself updated with current and accurate sources of information on the development of the disease.

The test for coronavirus in Jakarta Government-owned health facilities can only be done if there is a high probability that you have the disease.

For example if:

-You have close contact with someone who is positive Covid-19

-You traveled to a country or region with a high risk of Covid-19 in the last 14 days

In this case, you should call Jakarta Provincial Department of Health's Covid-19 Hotline at 112 via phone, 081 112 112 112 or 081 388 376 955 via WhatsApp for further instructions.

If you become a suspect of COVID-19, Jakarta's COVID-19 Response Team will take several samples to be tested, for example:

• Mucus from the nose, throat, or lungs; and/or
• blood

You will also be isolated from other people until the test confirms whether you are negative or positive for COVID-19.

As of now, there is no vaccine to prevent transmission of Covid-19, but you can take some precautionary measures, for example:

A. Maintaining health and fitness to improve your immune system.

B. Use a mask to cover your mouth and nose when you are outside the home.

C. Keep a minimum 1,5 meter physical distance with other people.

D. Washing hands using soap and running water or using 70-80% alcohol-based hand rub according to the steps of proper handwashing. Washing your hands thoroughly is easy and inexpensive. And, most of the diseases caused by viruses and bacteria are carried by the hands. Therefore, maintaining hand hygiene is very important.

E. When coughing and sneezing, try to keep your surroundings from being infected. Cover your nose and mouth with a tissue or creases of the inner elbows (not with your palms) and use a mask.

F.  Avoid contact with other people or travel to public places.

G. Avoid touching the eyes, nose, and mouth. Hands touch many things that can be contaminated with viruses. If we touch the eyes, nose, and mouth with contaminated hands, the virus can easily enter our body.

H. Dispose of used paper towels and masks properly in the trash, then wash your hands.

I.  Postpone your trip to the area/country where the Covid-19 case has been found.

J. Avoid leaving your home unless it is an absolute emergency.

K. Always monitor the progress of Covid-19 from official and accurate sources. Follow the directions and information from the health center and the local Health Department. Information from the right sources can help protect you from the transmission and spread of this disease.

People with COVID-19 and influenza will experience the same respiratory tract symptoms, such as fever, cough, and runny nose. Although the symptoms are the same, the causes of the virus are different, so it is difficult for us to identify each of these diseases.

Accurate medical examination with laboratory examination reference is needed to confirm whether someone is infected with COVID-19. For anyone who has a fever, cough, and shortness of breath, we encourage you to seek treatment immediately. Notify health workers about your travel history to an affected country/area in the last 14 days before symptoms appear, or if you have been in close contact with someone who is suffering symptoms of respiratory tract infections.

Since March 5, 2020, Indonesia has imposed restrictions on travel to China in the form of temporary suspension of flights to and from China.
On March 5, 2020, Indonesia also imposed a ban on transit or entry into Indonesia for travelers who within 14 days previously came from the following regions:

• Iran: Tehran, Qom, Gilan
• Italy: Territories of Lombardi, Veneto, Emilia Romagna, Marche, and Piedmont
• South Korea: Daegu City and Gyeongsangbuk-do Province.

Information about the IEC media or the situation of the development of COVID-19 is available on:

Hello Kemenkes: 1500567
Emergency Operation Center (EOC) Hotline: 119 or (021) 521 0411 or 0812 1212 3119

Twitter: @KemenkesRI
Facebook: @KementerianKesehatanRI
Instagram: @kemenkes_ri
Website: www.who.int, www.infeksiemerging.kemkes.go.id, www.sehatnegeriku.kemkes.go.id

The recipients of the COVID-19 PSBB Social Aid Program are targeted at 1.2 million poor and vulnerable families living in DKI Jakarta Province. Data includes:

1. Existing Jakarta Social Aid Recipients (including cheap food, KJP, KLJ, disability and PKD children)
2. Integrated Social Welfare Data from the Department of Social Affairs and Ministry of Social Affairs
3. Data on workers affected by COVID-19 by the Manpower Office

The recipients of the COVID-19 social aid program are families as in point 3 plus families who earn less than Rp 5 million per month and experience one of the impacts below:

List of recipients of the COVID-19 PSBB Social Aid Program includes families who have:

1. a reduction or lack of salary due to job termination;
2. business closure/unable to sell goods; and
3. revenue/turnover decreases dramatically due to the COVID-19 pandemic.

1. For families who live in Jakarta and meet the criteria (see no. 4), but their name is not registered, then they can immediately report to the local Hamlet (RW) to fill the application form for Social Assistance for the COVID-19 PSBB, and also must attach a letter of Job Termination (PHK) from the company for those who are laid off.
2. For families who live in Jakarta and meet the criteria, but do not have an Identity Card of DKI Jakarta (KTP), they can immediately report to the local Hamlet (RW) to fill the application form for Social Assistance for the COVID-19 PSBB and must attach a letter of domicile from the local head of neighborhood (RT), and also must attach a letter of Job Termination (PHK) from the company for those who are laid off.
   

Each recipient family of the COVID-19 PSBB Social Aid Program will receive 1 (one) aid package containing food commodities, personal hygiene kits and masks that are tightly packed for hygiene. The composition of food commodities given attention to the fulfillment of the average daily calories. There is no cash assistance. The complete composition of the DKI Jakarta Province PSBB COVID-19 Social Assistance Package consists of:

1. 5 kg rice (1 sack);
2. Protein food ingredients (2 cans);
3. Biscuits (2 packs);
4. 0.9 liters of cooking oil (1 pack);
5. Bar soap (2 pieces); and
6. Cloth masks (2 pieces).

The COVID-19 PSBB Social Aid Program is a program of the Jakarta Provincial Government whose form, schedule and mechanism of aid distribution have been mentioned in points 9, 10, and 11. The COVID-19 PSBB Social Aid Program is sourced from the Jakarta APBD and separate funding sources from the Social Assistance Program planned by the Central Government.

The Provincial Government of Jakarta supports the Social Assistance Program to be implemented by the Central Government so that it can be carried out effectively and reduce the burden on the poor and vulnerable people who live in the Jakarta area during the implementation of the large-scale social restriction (PSBB).

LARGE-SCALE SOCIAL COLLABORATION (KSBB) is a social collaboration program to help each other by bringing people together, whether the ones who want to give and people who need help, with the DKI Jakarta Provincial Government as the program facilitator.

LARGE-SCALE SOCIAL COLLABORATION (KSBB) is launched to coincide with the Holy Month of Ramadan. This program is expected to continue, particularly in overcoming the COVID-19 pandemic.

LARGE-SCALE SOCIAL COLLABORATION (KSBB) is facilitated through the https://corona.jakarta.go.id/en/ksbb page that can bring together donors and people in need, assisted by data and information of area condition affected by the COVID-19 pandemic. The DKI Jakarta Provincial Government also provides assistance and supervision in KSBB donations distribution.

Society as individuals, groups and institutions can join the program with these following guidelines:

1. Go to https://corona.jakarta.go.id/en/ksbb site.
2. Location map will be the first guide of area and criteria according to your donation plan; Area, number of households, criteria of location in need (RW, Orphanage, Nursing Home, Disability Home Care and Islamic Boarding Schools).
3. Select the target area and click "Beri Bantuan" button. You will be asked to fill out the LARGE-SCALE SOCIAL COLLABORATION (KSBB) Commitment Distribution Form. Fill out the form according to your donation plan.
4. Click submit, and your donation will be recorded in the system.
5. You will receive contact of person in charge of the location selected. Contact the person in charge immediately in less than 48 hours and coordinate your donation distribution plan.
6. Distribution for ready meal type of assistance must be delivered directly to location.
7. If you have distributed the assistance, submit confirmation of assistance distribution to the system. This information becomes public that is reported regularly.

LARGE-SCALE SOCIAL COLLABORATION (KSBB) is different from COVID-19 PSBB Social Assistance program and Social Assistance Program from Central Government which both are Government programs using the Central Government Budget related to COVID-19 handling.

LARGE-SCALE SOCIAL COLLABORATION (KSBB) is a platform for sharing from residents to other residents in need, utilizing data and information provided by DKI Provincial Government as the program facilitator.

The form of assistance is determined by each collaborator who wants to participate to help others. DKI Jakarta Provincial Government also provides a reference of priority assistance form for the Ramadan KSBB, namely:

1. A Whole day Ready to eat Food Package (2 meals/day) Rp 45,000/person/day. Rice, Vegetables, Side dishes, Beverage, Takjil (for itfar/break the fast) or other similar form Assumption: 1 household @4 people.
2. Basic Needs Package Rp 200,000/household/week. Rice 5 Kg, Cooking oil 2L, Wheat flour1 Kg, Condensed milk 1 can, Sugar 1 Kg, Tea and instant coffee, Sardines 1 can, Instant noodles 5 pcs, Margarine 200 Gr, Dates 500 Gr or other similar form.
3. Lebaran Package Rp 85,000 (only once). Syrup 580 ml, Biscuit, Sugar, Tea, Nata De Coco or other similar form.
4. THR Package Cash Rp 50.000/person or Rp 200.000/household (only once). Assumption: 1 household @4 people

The LARGE-SCALE SOCIAL COLLABORATION (KSBB) program is not only for Jakarta residents, but also for other people who live in Jakarta. In particular, the program is focused on target recipients:

1. RWs - Village Association

2. Islamic Boarding Schools

3. Orphanages/Child Care Social Institutions

4. Nursing Home

5. Disability Home Care

6. Other Potential Priority Locations

It is recommended to distribute donations to Aggregators that are in partnership in LARGE-SCALE SOCIAL COLLABORATION (KSBB) program namely, BAZNAS BAZIS, Aksi Cepat Tanggap, Palang Merah Indonesia, Rumah Zakat and Yayasan Dompet Dhuafa Republika. Your donation will be collected with the others and distributed by the Aggregator partner.

For more information about LARGE-SCALE SOCIAL COLLABORATION (KSBB) partners, you can visit https://corona.jakarta.go.id/en/ksbb.

1. Palang Merah Indonesia

Bank DKI

account number: 101-03-08868-0

account name: PMI DKI Jakarta

CP: Erna Cahyani 081283335320

pmidkijakarta.or.id

2. Baznas DKI Jakarta

Bank BCA

account number: 03-53-04-8888

account name: Baznas Bazis DKI

CP: Ahmad Sholih 085216880310

baznasbazisdki.id

3. Yayasan Rumah Zakat

Bank DKI Syariah

account number: 701-70-07000-1

account name: Yayasan Rumah Zakat

CP: Nur Lutfiyana 085691910364

rumahzakat.org

4. Aksi Cepat Tanggap

Bank DKI Syariah

account number: 70-209-002-767

account name: Aksi Cepat Tanggap

CP: Panca Irawan 085262942208

act.id

5. Human Initiative

Bank Mandiri

account number: 129-000-5450-057

account name: PKPU

CP: Ferdiansyah 081321105551

human-initiative.org

6. Yayasan Dompet Dhuafa Republika

Bank DKI Syariah

account number: 708-0900-050

account name: Yayasan Dompet Dhuafa Republika

CP: Dian Mulyadi 08176033317

dompetdhuafa.org

To ask a question you can contact our Chat Center service on Whatsapp at these following number:

- Admin JDCN 1

+62 811 834 8899

- Admin JDCN 2

+62 811 96000 196

- Admin JDCN 3

+62 811 96000 197

The community can also monitor the program through the site of https://corona.jakarta.go.id/en/ksbb. Questions, complaints, or alleged violations regarding the distribution of assistances can be submitted through 14 official complaint channels of the DKI Jakarta Provincial Government that are integrated with Cepat Respon Masyarakat (CRM) with priority on online-based complaint services, namely:

a. JAKI Apps (Jakarta Terkini)

b. Twitter account @DKIJakarta

c. Facebook account Pemprov DKI Jakarta

d. Email: [email protected]

e. Governor's Social Media Account

f. SMS 08111272206

g. Website jakarta.go.id

h. QLUE Apps

i. LAPOR 1708

• SIKM for multiple trips for employees/business owners in Jakarta who work/own a business outside Jabodetabek area or employees/business owners outside Jabodetabek area who work/own a business in the Jakarta area;
• SIKM for a single trip for employees/business owners traveling to outside the Jabodetabek area or non-Jabodetabek resident who has a residence/business in Jakarta or who has an urgent need, such as a person with a serious illness or visiting a sick or deceased family member.

• if you are from Jakarta, you will be directed to return to your home/residence; and
• if you are from outside Jakarta, you will be directed to return to your place of origin of your trip or be quarantined for 14 (fourteen) days at the place designated by the Provincial Level Task Force for COVID-19 Handling.

1. All offices/agencies of the central and regional governments in accordance with the provisions;
2. Representative Offices of Foreign Countries and/or International Organizations;
3. State/Regional-Owned Enterprises that participate in handling COVID-19 and/or in meeting the basic needs of the community;
4. business actors engaged in the sector
   - health;
   - food/brinks;
   - energy;
   - communication and information technology;
   - finance;
   - logistics;
   - hospitality;
   - construction;
   - strategic industries;
   - basic services, public utilities, and industry determined as national vital objects and certain objects;
   - daily needs;
5. local and international community organizations engaged in the disaster and/or social sector.

1. Open the corona.jakarta.go.id/izin-keluar-masuk-jakarta site
2. Click the 'Permit permission' button (you will be directed to the JakEvo page)
3. Prepare the requirements file
4. Fill in the application form
5. Upload all required files
6. Check the status of the application with your phone number at corona.jakarta.go.id/en/izin-keluar-masuk-jakarta or through JakEvo
7. Print the SIKM

The system will reject the request for problems both in terms of input and validation of the guarantor for 3x24 hours. After being rejected, the applicant can re-submit via the corona.jakarta.go.id website.

You can also report or make a complaint if the reason for the refusal is not pleasing by letter Electronics to [email protected] and cc to [email protected]

You do not need a SIKM if you are only active in the Jabodetabek area, but you are advised to show SKDS (Temporary Domicile Certificate) issued by the Dukcapil District in the Greater Jakarta area.

If you do not have a SKDS, you are advised to apply for SIKM because you are not registered as a resident of Jakarta and there are no population documents that explain you are a Jobodetabek resident, so you are by the Governor Exit and/or Enter DKI Jakarta in Governor No. 47 of 2020.

Yes. Foreign nationals who come from outside Jabodetabek who will enter Jakarta require a SIKM if you are not a representative of a foreign country and or work in the business sector that is permitted.

If you are not the representatives of foreign countries (Ambassadors, Diplomats, Counselors, Attaches), all foreigners leaving for Jakarta need SIKM.

• learning in schools and/or other educational institutions;
• religious activities at home/place of worship;
• work activities at work;
• activities in public places/facilities;
• social and cultural activities; and
• movement of people and goods using modes of transportation.

1. must use a mask outside the home;

2. carry out the Healthy Life Community Movement (Germas) through the application of PHBS with the following conditions:

• limit activities outside the home only for activities that are important and urgent;
• maintain personal health and not doing activities outside the home when feeling unwell;
• limit activities outside the home for those at high risk when exposed to Covid-19;
• make physical distancing within a range of at least 1 (one) meter between people when interacting with groups;
• limit yourself not to be in a crowd;
• avoid using personal tools together;
• wash hands with clean water and soap before and/or after activities;

• apply environmental hygiene and sanitation in every setting;
• apply distance restrictions between people for all activities in each order, including vertical mobility facilities such as the use of elevators and stairs (physical distancing);
• take measurements of body temperature at each entry point of the environment in each order;
• avoid work activities/activities that can create a crowd;
• provide facilities and infrastructure to support the implementation of PHBS;
• to install indicator signs and/or explanations related to the application of PHBS in each order that is their responsibility; appeal and educate all those who are in their responsibility to implement the PHBS; and
• conduct internal supervision of PHBS Covid-19 prevention periodically on each order that is their responsibility.

• report and coordinate with Puskesmas or the Department of Health; to stop the activity at work/activity site during the cleaning and disinfection process at least 1 x 24 (once in twenty-four) hours;
• clean all work areas on surfaces that are often touched by workers with cleaning fluid/disinfectant liquid;
• disinfect all workplaces/activity sites including work facilities and equipment contaminated by sick workers;
• regulate the air circulation in the place contaminated by sick workers; and
• conduct health checks and Self Isolation/Quarantine of workers and/or community members who have had physical contact with workers and/or community members exposed to Covid-19.

• apply health protocols in the area of ​​schools and/or other educational institutions;
• wear a mask;
• take measurements of body temperature for all students and education personnel;
• wash hands with clean water and soap before and/or after activities;
• apply a safe distance between students and education personnel at least 1 (one) meter (physical distancing);
• clean up the school area and/or other educational institutions and the surrounding environment;
• periodically disinfect floors, walls and surfaces of objects in the school area and/or other educational institutions; and
• make and announce the Covid-19 integrity pact and prevention protocol.

• the number of users of houses of worship is at most 50% (fifty percent) of the capacity of houses of worship;
• implement health protocols in the area of places of worship;
• take measurements of body temperature for all users of houses of worship;
• notify every user of the house of worship to bring their own worship equipment;
• apply a safe distance between users of places of worship at least 1 (one) meter (physical distancing);
• clean houses of worship and the surrounding environment;
• clean and disinfect the floors, walls and building equipment of houses of worship before and after worship activities; and
• follow policies set by religious organizations.

Transition Period in The Workplace
The workplace can carry out work activities in accordance with the stages of the Transition Period.

• form a Covid-19 Handling Team at work;
• apply a capacity limit of the maximum number of people 50% (fifty percent) who are in the workplace at the same time;
• make arrangements for working days, working hours, work shifts and work systems;
• require workers to wear masks;
• ensure that all work areas are clean and hygienic by periodic cleaning using cleaners and disinfectants;
• apply a body temperature check before entering the workplace;
• provide hand sanitizer;
• provide facilities for washing hands with running water and soap;
• prohibited from laying off workers carrying out Self Isolation/Quarantine;
• ensure workers who come to work in conditions not infected by Covid-19;
• keep a distance in all work activities, setting the distance between workers at least 1 (one) meter in each work activity (physical distancing);
• avoid work activities/activities that can create a crowd;
• proactively monitor workers' health;
• implement Covid-19 prevention protocols at work; and
• make and announce the Covid-19 integrity pact and prevention protocol.

• limit the number of visitors to a maximum of 50% (fifty percent) of the capacity of public places/facilities;
• require visitors to use masks;
• provide facilities for washing hands with running water and soap;
• set visiting times;
• keep a distance of at least 1 (one) meter between visitors (physical distancing);
• maintain the cleanliness of public places/facilities; and
• clean and disinfect areas/public facilities.

• implement Covid-19 prevention protocol when implementing activities according to policies set by the competent authority;
• the number of visitors is at most 50% (fifty percent) of the capacity of the venue;
• require visitors to use masks;
• apply a body temperature check;
• ensure that visitors who come are not infected by Covid-19,
• provide facilities for washing hands with running water and soap;
• provide hand sanitizer,
• keep a distance of at least 1 (one) meter between visitors (physical distancing); and
• make and announce the Covid-19 integrity pact and prevention protocol.

• the carrying capacity of individual passenger cars is maximum for 2 (two) people per seat row, except with passengers domiciled at the same address;
• the transport capacity of passenger cars/public buses, water transportation, railroad transport at most 50% (fifty percent) of the transport capacity; and
• the passenger transport capacity of freight cars is maximum for 2 (two) people per row seat.

• office parking spaces;
• shopping mall parking spaces;
• stop;
• terminal;
• station; and
• port/dock.

Health Protocols for Public and Private Transportation
During the Transition Period, the Covid-19 preventive health protocol for all types of transportation facilities used to transport people and/or goods is implemented.

• always use a mask;
• wash hands with soap and running water after using the vehicle;
• check and monitor body temperature before entering transportation facilities, and
• not travel while experiencing above normal body temperature or in a state of illness.

• always use a mask;
• washing hands with soap and running water after using the vehicle;
• clean the vehicle before and/or after operation; and
• not drive while experiencing above normal body temperature or in a state of illness.

• limit operating hours according to the regulations of the DKI Jakarta Provincial Government and/or related agencies:
• maintain a distance in the means of transportation of at least 1 (one) meter (physical distancing) and
• provide bicycle storage space in its transportation facilities.

Further information about the implementation of the Transition Period can be accessed at:
Peraturan Gubernur DKI Jakarta No. 51 Tahun 2020 (download here).

The provision applied since 4 June 2020

Operational Provision for the Jakarta Provincial Government-Owned Museum during the Transition Period

• Form the Covid-19 handling team in the museum management unit and ensure the museum officers on duty are not infected by Covid-19.
• Limiting the number of visitors by a maximum of 50% of museum capacity.
• Managers and visitors are required to wear masks
• Ensure all areas of the museum are clean and hygienic by periodically cleaning using cleaners and disinfectants
• Every visitor must check body temperature at the entrance of the museum
• Provide hand-washing facilities with flowing water and soap or hand sanitizer at the entrance and exit of the museum and in strategic places
• Keep a minimum distance of 1 (one) meter in all museum service activities and avoid activities that can create a crowd
• Museum officers should convey information on the prevention protocol of Covid-19 transmission to all visitors
• Provide a separate area or room to observe the officers or visitors with symptoms

Further information about the implementation of health protocols in the region-owned museum issued by the Jakarta Cultural Department can be accessed at:
Keputusan Kepala Dinas Kebudayaan Tentang Operasional Museum Milik Pemprov DKI Jakarta (download here).

The provision applied since 5 June 2020.

• Prioritize sports that can be done at homes such as cardio, aerobic gymnastics, yoga, and other similar sports to reduce the risk of contracting infected Covid-19
• Outdoor sports must be carried out in an open space while paying attention to the safe distance as well as complying with the applicable health protocol
• Avoid activities that cause crowds
• Do not do sports activities with direct physical contact such as football, basketball, sports in pairs, martial arts or group martial arts, and other sports
• Exercise properly and not too much that may cause excessive fatigue and reduces your endurance resulting in an increased risk of being infected with Covid-19.

• jogging track
• tennis court outdoor single
• outdoor fitness
• Jakarta International BMX Track Pulomas
• archery field
• Youth Yard and Sports Center at the district level and administrative city.

Additional information regarding the implementation and regulation of health protocols in sports facilities and activities during the transition period can be accessed at:
Keputusan Kepala Dinas Pemuda dan Olahraga Pemprov DKI Jakarta No. 98 Tahun 2020 (download here).

The provision applied since 19 June 2020

Tourism Sector and the Creative Economy

• From 5 June 2020 - 2 July 2020, outdoor sports facilities may be used with a maximum number of visitors 50%.
• Starting on June 8, 2020 - June 15, 2020, food and beverage service businesses, both stand-alone and hotel facilities, may carry out dine-in or take-away services, except food and beverage business which is in the shopping center/mall, only take-out messages are allowed.
• From 8 June 2020 - 2 July 2020, museums and galleries can operate with a total of 50% of business owners, workers and visitors.
• Starting on June 13, 2020 - July 2, 2020, beaches or the Thousand Islands can already operate with a total of 50% of business owners, workers, and visitors.
• From 15 June 2020 - 2 July 2020, shopping centers (malls), food and beverage service businesses that stand-alone both hotel and shopping center facilities (except bars), hair care services (salons/barbershop), can operate with a total of 50% business owners, workers, and visitors.
• From 20 June 2020 - 2 July 2020, indoor and outdoor recreational parks (except water parks), tourism areas, wildlife parks/zoos, are allowed to operate with a total of 50% of business owners, workers, and visitors.

• provide special markings that are placed on the floor of labor-intensive areas/visitors such as changing rooms, elevators, toilets, cashier areas, customer service areas and other areas as limiting the distance between workers and guests/customers;
• the number of workers entering needs to be regulated so that physical restrictions are maintained;
• tables and seats need to be arranged with a minimum distance of 1 meter;

• use a partition/partition (for example flexy glass) on a desk or counter as additional protection for workers (cashiers, customer service, etc.);
• encourage the use of non-cash payment methods (without contact and without joint tools), if they are still carrying out cash transactions, business actors must implement actions deemed necessary to prevent Covid-19 transmission.

• set quotas and control the number of employees/customers who can enter the business location to avoid crowds;
• implementing a queuing system at the entrance and maintaining a minimum distance of 1 meter;
• online/telephone orders/reservations can be applied to avoid direct contact with customers. If possible, business operators can provide delivery services or take away;
• implement service hours, in accordance with policies set by the local government in accordance with statutory provisions;

• handling for guests/consumers/visitors who are suspected of experiencing illness;
• cleaning and disinfection of places visited by guests/visitors/employees allegedly positive Covid-19;
• help contact tracking;

General Protocols That Must Be Done During The Operating Business Sector
In order to lead a healthy, safe, and productive city of Jakarta, business people, workers, and visitors need to follow the applicable health protocols as follows:

• Must always wear a mask when leaving, while at work, and returning from work;
• before leaving for work, make sure you are not sick. If workers experience symptoms such as fever/cough/runny nose/sore throat, it is advisable not to come to work and to go to a healthcare facility if needed;
• workers who experience fever, flu, or symptoms of Covid-19 while at work, must report to their supervisor, see a doctor, and stay away from other colleagues;
• maintain endurance by eating nutritiously balanced food;
• physical activity for at least 30 minutes per day, adequate rest (at least 7 hours of sleep), and sunbathing in the morning is recommended to maintain body immunity;
• conduct Clean and Healthy Life Behavior (PHBS) every day such as, frequently washing hands with soap and running water, or using hand sanitizers before and after activities, ethical cough/cold/sneezing, avoiding touching the face (eyes, nose, mouth);
• keep distance/physical distancing at least 1 meter when dealing with business actors or coworkers while on duty;
• wear work-specific clothing and change clothes when you finish work;
• if necessary, workers use personal protective equipment (PPE) such as gloves and eye and face protection especially body temperature checking officers, receptionists, cashiers, and food presenters;
• avoid the use of personal tools together such as prayer tools, cutlery, and others;
• shower immediately and change clothes before contact with family members at home. Clean items that are often touched outside the home such as cellphones, glasses, bags and other items with disinfecting liquid;
• conduct regular cleaning and disinfection in work areas and public areas; check and maintain ventilation and air conditioning systems regularly, especially in elevators and toilets;
• greet guests/customers with no shake;

General Protocols That Must Be Done During The Operating Business Sector
In order to lead a healthy, safe, and productive city of Jakarta, business people, workers, and visitors need to follow the applicable health protocols as follows:

• Must always wear a mask when leaving, while at work, and returning from work;
• before leaving for work, make sure you are not sick. If workers experience symptoms such as fever/cough/runny nose/sore throat, it is advisable not to come to work and to go to a healthcare facility if needed;
• workers who experience fever, flu, or symptoms of Covid-19 while at work, must report to their supervisor, see a doctor, and stay away from other colleagues;
• maintain endurance by eating nutritiously balanced food;
• physical activity for at least 30 minutes per day, adequate rest (at least 7 hours of sleep), and sunbathing in the morning is recommended to maintain body immunity;
• conduct Clean and Healthy Life Behavior (PHBS) every day such as, frequently washing hands with soap and running water, or using hand sanitizers before and after activities, ethical cough/cold/sneezing, avoiding touching the face (eyes, nose, mouth);
• keep distance/physical distancing at least 1 meter when dealing with business actors or coworkers while on duty;
• wear work-specific clothing and change clothes when you finish work;
• if necessary, workers use personal protective equipment (PPE) such as gloves and eye and face protection especially body temperature checking officers, receptionists, cashiers, and food presenters;
• avoid the use of personal tools together such as prayer tools, cutlery, and others;
• shower immediately and change clothes before contact with family members at home. Clean items that are often touched outside the home such as cellphones, glasses, bags and other items with disinfecting liquid;
• conduct regular cleaning and disinfection in work areas and public areas; check and maintain ventilation and air conditioning systems regularly, especially in elevators and toilets;
• greet guests/customers with no shake;

General Protocols That Must Be Done During The Operating Business Sector
In order to lead a healthy, safe, and productive city of Jakarta, business people, workers, and visitors need to follow the applicable health protocols as follows:

• Must always wear a mask while in public areas;
• it is prohibited to bring children under 5 years old;
• applying a culture of ethical coughing or sneezing, by closing the mouth using a tissue, and throwing the dirty tissue into the trash that has been provided;
• keep your hands clean by washing your hands frequently with soap and running water or using a hand sanitizer;
• avoid touching exposed body parts such as eyes, nose, face, and arms with dirty gloves or hands that have not been washed using soap or hand sanitizer;
• still pay attention to keeping a distance or physical distancing of at least 1 meter with other people.

• If the results of the workers' Self Assessment conducted one day before entering show a big risk, then workers are not allowed to go to work and need to do an RT PCR or Rapid Test.
• However, if the results of the workers' Self Assessment show a small risk, then workers are allowed to come to work while still applying the following health protocol:
• Follow the body temperature check at the entrance. If the body temperature is above 37.3 degrees Celsius during two measurements within 5 minutes, it is necessary to conduct an investigation and inspection by health workers in the workplace. If the results of the investigation meet the criteria of OTG, ODP, or PDP, then workers are prohibited from entering work;
• Meanwhile, if the results of the investigation do not meet the criteria of OTG, ODP, or PDP, then workers are permitted to work under strict monitoring (carrying a certificate of health inspection results/form 3);
• If since the initial body temperature check shows below 37.3 degrees Celsius, workers may be allowed to enter the workplace without further inspection or investigation.

Covid-19 Prevention Protocol in the Industrial Sector
Industrial companies and/or industrial estate companies and supporting services (workshops, services, and photocopy) are given permission to continue to carry out their business activities and must fulfill the following provisions:

• Conduct initial screening for all workers through body temperature checks and people with respiratory symptoms such as coughing/flu shortness of breath when entering the factory area and changing shift;
• if unhealthy workers are found, forbid them from engaging in company activities and recommend them to immediately go to a company/government health service facility; 
• ensuring that workers who are not healthy and have a travel history from a country or zone/city with local transmission of Covid-19 in the last 14 (fourteen) days to not entering the factory area. This is informed through notifications in the entrance area. Information on the list of countries with local transmission Covid-19 can be accessed on www.covid19 kemkes.go.id;
• ensure that the work area has good air circulation and has adequate facilities for washing hands, including washing hands before entering the building/building;
• ensure the availability of soap and running water for handwashing or alcohol-based hand sanitizer as well as masks, gloves, and clothing that ensure the safety of workers and the products produced;
• increase the frequency of routine cleaning, among others, with disinfectant fluids for commonly used areas, such as bathrooms, registration and payment counters, and dining areas, especially during peak hours of activity;
• limiting the number of workers when using public facilities, such as places of worship, canteens, and toilets;
• provide nutritional supplements and foods for all workers;
• prepare guidelines for workers ranging from workers leaving the residence to returning to their place of residence; and
• participate and socialize in the Clean and Healthy Behavior (PHBS) and information about Covid-19 through the installation of banners/infographics in strategic places in the factory area.

• if unhealthy workers are found, forbid them to continue their activities and immediately go to the company/government health service facility;
• workers returning from a country or zone/city with local transmission Covid-19 in the last 14 (fourteen) days MUST inform the company. If when you are in a factory area experience a fever or respiratory symptoms such as coughing/shortness of breath, then do not continue the activity and immediately go to a health service company/government;
• wearing a mask since leaving the house, wearing a mask and gloves while in the factory area;
• maintain a minimum distance of 1 (one) meter (physical distancing) and are prohibited from grouping during recess;
• all workers must apply Clean and Healthy Life Behavior (PHBS) such as washing hands regularly using water and soap or alcohol-based hand washing and avoid touching unnecessary areas of the face; and
• PROHIBIT handshaking with fellow workers or other people and adopting alternative forms of greeting.

Determination of Risk Level
In order to prevent and control the potential transmission of Covid-19 in the work environment carried out by all components in the workplace. The determination of this step is adjusted to the level of risk based on the type of work and the size of the business sector with the following considerations:
Internal factor 

Identification of the type of work and its relationship to the potential danger of exposure to disease transmission need to be done in order to make efforts more effective. This risk assessment is carried out based on the potential exposure to the general environment during travel, coworkers, and customer relationships and the potential exposure to travel history to and from areas infected with Covid-19 disease. The grouping of risk workers is as follows:

• Low potential risk - workers whose work activities do not often relate/contact with the public (customers, clients or the general public) and other colleagues;
• Medium potential risk - workers that are often associated/contact with the general public, or other co-workers, visitors, clients or customers, or contractors;
• High potential risk - workers or work tasks that have a high potential for close contact with people who are known or suspected of being infected with Covid-19, as well as contact with objects and surfaces that may be contaminated by the virus.

Operational Requirements for Industrial Places/Activities (Factory) 

• Officers who take measurements of body temperature must receive training and wear personal protective equipment (masks, gloves, and face shield) because they are dealing with people who might be at risk of carrying the virus;
• Do not take measurements of body temperature at the entrance with an AC curtain because it can result in an incorrect reading of results.

• Provide more facilities for washing hands (soap and running water);
• Provide instructions for the location of handwashing facilities;
• Put up educational posters on how to wash hands properly.

• If possible avoid shift 3 (work time which starts at night until morning);
• For shift workers, 3 arrange for those who work mainly workers aged less than 50 years.
• Ensure that all work areas are clean and hygienic by periodic cleaning using appropriate cleaners and disinfectants (every 4 hours). Especially door handles and stairs, elevator buttons, shared office equipment, areas, and other public facilities;

• Carry out transmission prevention techniques such as the installation of barriers or glass screens for workers serving customers, etc.
• Use of stairs: if there is only 1 stairway, for lanes to go up and to go down, try not to have workers crossing when going up and down stairs and if there are 2 stairs, separate the stairway to go up and the stairs to go down.

• Before entering work, apply the Covid-19 Risk Self Assessment to all workers to ensure that workers who will come to work are not infected by Covid-19 (in accordance with Ministry of Health regulations);
• For workers returning from official travel to Covid-19 affected countries/areas, workers are required to carry out independent quarantine at home and self-monitoring for 14 days for symptoms that arise and measure temperature 2 times a day (according to Ministry of Health regulations);

Operational Requirements for The Supporting Service activities/activities (Workshop, Service, and Photocopy Center) 

• Provide periodically accurate information to every employee and store visitor related to Covid-19 hazard and prevention information through flyers or banners;
• Limitation of the number of visitors as much as 50%;
• Limitation of the distance between visitors in the queue/crowd (1 meter);
• The obligation to use masks for employees and visitors;
• Body temperature measurement for workers and visitors (maximum tolerance limit of 37.5℃);
• Provides hand sanitizers;
• Ensure that all areas of business are clean.

• Encouraging cashless payments;
• Impose shift working hours to employees;
• Encourage visitors to prepare environmentally friendly shopping bags independently;
• Limitation on the mosque: do not use carpets, information about the distance between people, using disposable paper pads and the limited capacity of 50%;
• Restrictions on the toilet: restrictions on the number of people, information on limiting the distance to the toilet, and washing hands before exiting the toilet.

People's Market

• Provide accurate information on a regular basis to every trader and buyer related to the Covid-19 prevention protocol in the form of announcements, flyers, banners in the market area;
• creating an ambiance of market corridors with communication media that reminds the obligation to use masks, keep a safe distance, and wash hands;
• obligations to use masks, face shields, and gloves for traders;
• obligation to use masks for the customer;
• body temperature measurement for traders and customers with a thermal gun (maximum tolerance limit of 37.5°C);
• encouraging cashless payments;
• providing infrastructure for washing hands and hand sanitizers at entrances/exits, in the staple area, fresh food stalls (vegetables, chicken and beef), and other public places;
• limitation of the distance between buyers and traders and fellow buyers in the queue/crowd (1 meter);
• ensuring that all market areas are clean;
• make provisions for sanctions for traders and customers who violate health protocols.

• Ensure that facilities and infrastructure are used according to the Covid-19 prevention protocol in the market;
• limiting the number of traders with odd/even kiosk systems;
• limiting the number of market visitors to 50%;
• encouraging visitors to prepare environmentally friendly shopping bags independently;
• periodically disinfect all market areas;
• arranging mobility in and out of vehicles, logistics, and visitors (market entrance/exit, WC, elevator, escalator, toilet, and other public facilities);
• separating between market entrances and exits;
• Making a barrier/cross line as a marker to keep the distance at the entrance and queued at the stalls;
• providing disinfection chambers at the market entrance (main lobby & south lobby);
• provide isolation space for everyone who has been screened by checking the temperature at the entrance and showing the temperature of 37.5°C;
• limitation in the mosque: do not use carpet, information on the limitations of the distance between people, using disposable paper pads, limited capacity of 50%;
• restrictions in the toilet: restrictions on the number of people, information on limiting the distance to the toilet, washing hands before exiting the toilet.

• Provide accurate information on a regular basis to every employee and store visitor related to the Covid-19 hazard and prevention information through flyers or banners;
• limiting the number of visitors as much as 50%;
• keeping a safe distance between visitors in the queue/crowd (1 meter);
• apply the obligation to use masks for employees and visitors;
• body temperature measurement for employees and visitors (maximum tolerance limit of 37.5℃);
• provides hand sanitizers,
• ensure the entire store/showroom area is clean.

• Encouraging cashless payments;
• imposing working hours shift to employees;
• encouraging visitors to prepare environmentally friendly shopping bags;
• restrictions in the mosque: do not use carpet, information about the distance between people, using disposable paper pads, limited capacity of 50%;
• restrictions in the toilet: restrictions on the number of people, information on limiting the distance to the toilet, washing hands before exiting the toilet.

Shopping Centers and Malls

• Provide accurate information on a regular basis to every tenant, worker, and visitor of the shopping center/mall related to the hazard information and Covid-19 prevention through flyers, banners, and announcements by the manager;
• ensuring facilities and infrastructure facilities (mechanical, electrical equipment) inside the shopping center/mall to function properly;
• the obligation to use masks, face shields, and gloves for tenants and employees;
• the obligation to use masks for visitors;
• body temperature measurements for tenants, workers, and visitors (maximum tolerance limit of 37.5℃);
• provide infrastructure for washing hands and hand sanitizers at entrances and other public places;
• limitation of the distance between visitors in the queue/crowd (1 meter) with a marker limit;
• ensuring that all areas of the shopping center/mall are clean and hygienic, including escalators, elevators, toilets, small mosques, and other public facilities;
• making provisions on sanctions for tenants or employees who violate health protocols.

• Ensuring there is no congestion/crowd of visitors;
• encouraging visitors to prepare environmentally friendly shopping bags independently;
• imposing working hours shift to workers;
• providing health facilities/referral to the nearest hospital;
• encouraging cashless payments;
• limiting the number of visitors to the shopping center/mall by 50%;
• encourage visitors to prepare shopping bags independently;
• disinfecting in all areas of the shopping center/mall;
• arrange mobility in and out of vehicles, logistics, and visitors with strict control (entrance/exit of shopping centers/malls, WC, lifts, escalators, toilets, and other public facilities);
• restriction in the mosque: do not use carpets, information about the limitations of the distance between people, using disposable paper pads, limited capacity of 50%;
• Restrictions in the toilet: restrictions on the number of people, information on limiting the distance to the toilet, washing hands before exiting the toilet.

• Standards for providing public infrastructure and health support at Lokbin and Loksem
• The manager in charge ensures that public infrastructure can be adequate and in a clean and hygienic condition;
• The manager in charge ensures the availability of handwashing facilities as health support for each Lokbin and Loksem with an amount adjusted to the estimated number of consumers who visit Lokbin and Loksem every day.

• The manager in charge makes efforts to minimize the interaction between the tenants and consumers by carrying out online and/or long-distance ordering of goods with delivery service facilities through cooperation with providers of delivery services and providers of online sales facilities (e-commerce);
• The manager in charge ensures the disinfection of all facilities and infrastructure at Lokbin and Loksem regularly;
• The manager in charge ensures the implementation of the temperature checking procedures for the tenants and the consumers as well as officers who are active in Lokbin and Loksem.

*City-run official location for Small Micro Medium Enterprises

**City-run temporary locations for Small Micro Medium Enterprises)

• The manager in charge carries out the socialization of the use of personal protective equipment (masks and gloves) to the tenants to be used in every activity in the Lokbin and Loksem;
• The manager in charge provides information to the public/consumers who visit Lokbin and Loksem related to the use of personal protective equipment (masks and gloves) during their activities in Lokbin and Loksem;
• The manager in charge ensures that every foster trader is obliged to use personal protective equipment during carrying out business activities in Lokbin and Loksem.

• The manager in charge sets operational hours during the transition period in accordance with normal operating hours and/or is determined again based on analysis if there are certain conditions;
• The manager in charge informs the relevant operating hours to SKPD/UKPD (region's working units)

• Carry out mild and moderate sanctions in the form of verbal reprimands and written warnings against violations committed by the tenants;
• Together with the Division of Supervision, Control and Consumer Protection, as well as related SKPD/UKPD in the Covid-19 Dissemination Task Force, impose severe sanctions, such as laying off the offenders from the official tenants of Lokbin or Loksem.

• Together with SKPD/UKPD related to fostering, supervising and controlling Lokbin and Loksem management;
• Provide information related to procedures and policy development of Lokbin and Loksem management during the transition period;
• Coordinate the provision of online and/or long-distance ordering for the tenants during the transition period;
• Facilitating the support of basic health services according to medical needs;
• Facilitating public data and information needs about Covid-19;
• Facilitating easy access to complaints about Covid-19.

• Routine business activities with the type of basic business needs and/or daily needs can operate every day and/or in accordance with Lokbin and Loksem operational hours.
• Scheduled business activities with secondary and tertiary types of business can only operate on Wednesday, Saturday, and Sunday.

• The managers in charge of the Lokbin and Loksem provides verbally sanctioned (documented) mild sanctions against Small and Medium Business tenants in Lokbin and Loksem who commit violations with evidence of violation documentation;
• The manager in charge of the Lokbin and Loksem provides moderate sanctions in the form of written warnings against Business tenants in Lokbin and Loksem who are still violating after given a verbal warning with proof of documentation of the violation;
• The manager in charge of the Lokbin and Loksem together with the Supervision Division, as well as the SKPD/UKPD related to conducting an inspection to impose severe sanctions such as laying off the tenants from Lokbin and Loksem with evidence of violation documentation.

• Provide accurate information on a regular basis to every trader and buyer related to the Covid-19 prevention protocol in the form of announcements, flyers, banners in the Lokbin area;
• The obligation to use masks, face shields and gloves for tenants;
• The obligation to wear a mask for the buyer;
• Body temperature measurements for tenants and buyers (maximum tolerance limit of 37.5 ° C);
• Encouraging cashless payments.
• Provide infrastructure for washing hands and hand sanitizers at entrances/exits and other public places;
• Limitation of the distance between buyers and tenants and fellow buyers in the queue/crowd (1 meter);
• Ensure the entire area of ​​the Lokbin is clean;
• Make provisions on sanctions for tenants and buyers who violate the Health protocol;
• Ensure the facilities and infrastructure used are in accordance with the Covid-19 prevention protocol at Lokbin;
• Limiting the number of market visitors by 50%;
• Encourage visitors to prepare environmentally friendly shopping bags independently;
• Disinfects the Lokbin area regularly;
• Arranging mobility in and out of vehicles, logistics, and visitors (Lokbin entrance/exit, toilet, and other public facilities);
• Limitation on the mosque, do not use carpet, information on the distance restrictions between people, using a paper mat once, 50% limited capacity;
• Restrictions on the toilet: restrictions on the number of people, information on limiting the distance to the toilet, washing hands before leaving the toilet.

• Know and understand information related to the Covid-19 prevention protocol;
• Wear gloves, masks, headcovers, and aprons for workers and servants;
• Implementing body temperature check for workers and services before carrying out activities;
• Hand sanitizer is available and functioning at the place of business;
• Ensuring the cleanliness of the area of the place of business (kiosk) in the framework of hygiene food sanitation stickerization of the Jakarta Provincial Health Department;
• Queue distance between buyers has been marked with a sign or line.

Further information about the implementation of the Transition Period, regulations, and the mechanism form of the industrial, trade, cooperation, and SMEs sector, can be accessed at:
Surat Keputusan Kepala Dinas Perindustrian, Perdagangan, Koperasi, UMKM No. 194 Tahun 2020 (download here).

The provision applied since 5 June 2020.

• During the transition period, the RPTRA can not be opened according to the Governor’s Decree No. 563 of 2020
• The RPTRA caretaker works from home but still monitors RPTRA through regular patrols

1. Clean and maintain RPTRA facilities and infrastructure
2. Turn off and turn on the lights
3. Do regular disinfection
4. Maintaining nutritional plants and ponds

Other information regarding the implementation and regulation of RPTRA management can be accessed at:
Circular Letter of the Jakarta Department of Empowerment, Child Protection, and Population Control No. 15/SE/2020 (download here).

The circular letter was published on 10 June 2020.

• This provision applies to public library services in Jakarta during the transition period
• Public Library Services within the Jakarta Provincial Archives Library Department is open for a limited period starting on June 8, 2020
• Library services provided are on-site reading services. That way the collection cannot be borrowed or brought home.

• Provide handwashing facilities with running water
• Soap
• Body temperature measuring tools
• Hand sanitizer with 70% alcohol
• Plastic gloves

• Age 9 - 60 years old and not pregnant
• Must wear a 3-layer mask
• Wash your hands with running water and soap for 20 seconds
• Do a temperature check using a measuring tool. If the temperature is above 37.5℃ degrees, you are not permitted to enter the library and will be advised to immediately carry out Covid-19 test at the nearest hospital
• Maintain a minimum physical distance of 1.5 meters from the library staffs or other visitors
• The librarians are tasked with finding the books needed to lend to users.
• You are only allowed to borrow and read books on the spot and not brought home
• Books that have been read are returned to the place provided
• The number of library visitors is limited to 50%of the library capacity.

Further information about the implementation and regulation of the health protocol in the library of the Jakarta Provincial Government during the transition period can be accessed at:
Keputusan Kepala Dinas Perpustakaan dan Kearsipan No. 462 Tahun 2020 (download here).

The provision applied since 3 June 2020.

Covid-19 Prevention and Control in Transportation

Covid-19 prevention in the transportation sector during the transition period includes:

• transport capacity control for the use of transportation modes for the movement of people and goods;
• controlling population mobility through prioritizing the use of bicycle and walking transportation;
• protection of passengers, crew, and means of transportation.

Operating Hours

General operating hours in each transportation are set as follows:

• Transjakarta: 05.00 — 22.00 WIB
• Angkutan Umum Reguler (Regular Public Transport): 05.00 — 22.00 WIB
• Moda Raya Terpadu (MRT): 05.00 — 21.00 WIB
• Lintas Raya Terpadu (LRT): 05.30 — 21.00 WIB
• Water Transport: 07.00 — 15.00 WIB

Motorcycle Taxi (Ojek) Operational Protocols

Drivers of two-wheeled transportation (online motorcycle and base motorcycle) in transporting passengers must meet the following conditions:

• use Personal Protective Equipment (PPE) at least in the form of a mask and provide hand sanitizers;
• it is not permitted to operate in areas designated as strict local control areas;
• maintain the cleanliness of motorbikes and passenger helmets, by conducting routine disinfection after each passenger transport;
• began operations on June 8, 2020;
• online motorcycle taxi also must use a jacket and helmet with the name of the app's company;
• online transportation application companies are required to apply geofencing arrangements so that two-wheeled transportation drivers (online motorcycle taxis) do not operate in areas designated as strict local-level control areas.

Passenger Protection

Protection of passengers, crew, and transportation facilities is the responsibility of the operator through:

• provide hand sanitizers that can be used by passengers when using transportation facilities;
• provide PPE at least in the form of masks for employees and crew of transportation facilities;
• disinfecting transportation facilities before and after the operation.

Prioritizing Cycling and Walking

Control of population mobility through prioritizing the use of bicycle and walking is done by:

1. every office and shopping center is required to provide:

• bicycle parking facilities using 10% (ten percent) of the available parking capacity;
• bicycle parking facilities must be located near the main entrance of the building, marked with bicycle parking space signage and equipped with location direction indicators;
• shower facilities for cyclists.

Other information such as the passenger capacity limit table for each mode of transportation can be accessed at:

Keputusan Kepala Dinas Perhubungan DKI Jakarta No. 105 Tahun 2020 (download here).

The provision applied since 5 June 2020.

• asking guests to clean their hands when entering a restaurant;
• facilitate online food/beverage ordering;
• waiters can ask for guest contact numbers or invite guests to fill in guest books;
• ensure a safe distance of at least one meter between tables and between chairs.

• ask guests to clean their hands before leaving the restaurant;
• clean tables from tableware and other items (such as used tissue and toothpicks) and disinfect newly used tables and chairs;
• offer receipt of receipts/receipts via email/online.

• restaurant guests must occupy the tables that have been provided;
• guests are not allowed to bring food from outside and open the mask only when food is available;
• limiting guest visit time;
• consider minimizing the food and beverage equipment on the table and providing individual packaging if possible;
• implementing guidelines for food hygiene.

• the business sector is expected to immediately take care of a license for a Healthy Worth (SLS) in order to guarantee the quality of health and food safety;
• management must implement the principles of food hygiene and sanitation.

• serving is prioritized with a la carte service system (ordering), if not possible, then a buffet service can be held but the food collection process is served by a special officer;
• disposable eating and drinking utensils, including paper towels, should not be placed in public areas.

• all plates, silverware, and glass must be washed and disinfected with a dishwasher (using antiseptic soap/detergent or other antiseptic material), including items that have never been used, because they may have been in contact with the hands of guests or staff;
• if for any reason manual washing is required, the usual steps must be followed (washing with soap/antiseptic detergent, rinse), by taking maximum precautions;
• drying tableware must be done using disposable paper towels. Likewise, tablecloths and napkins must be washed in the usual manner.

Additional Protocols for Accommodation Businesses such as Hotels and the like
It is important to remember that every tourism business is required to implement a general protocol to prevent Covid-19 transmission in the tourism business sector.

• the officer asks and records the history of the guest/visitor travel;
• ask guests to clean their hands using a hand sanitizer during the hotel check-in process.

• ask guests to clean their hands using a hand sanitizer;
• if necessary, hotel invoices can be issued by electronic mail;
• ensure the process of disinfection of hotel rooms and bathrooms and equipment that have been used by guests and/or workers is carried out with a higher level of cleanliness;
• replace pillowcases, bed linen, until the blanket with washed ones.

• inspect, clean and maintain all ventilation and air conditioning systems;
• the clerk cleans the room and bathroom before, during and after the arrival of guests;
• implementing guidelines for food hygiene in restaurants and/or cafes within hotels;
• offering room service as an ideal solution to minimize contact with others;
• arrange and implement procedures for organizing meetings and events at the hotel.

• Provides a set of emergency medical equipment that contains:
• Disinfectant liquid
• Face mask
• Disposable gloves
• Eye protection
• Disposable clothes
• This set of emergency medical equipment only needs to be used to handle guests/staff who are strongly suspected of being COVID-19 positive.
• Inform guests of the precautions taken by hotel management (including if there are medical and pharmaceutical services in the area).
• Providing special space (isolation) for visitors/employees who experience symptoms of Covid-19.

• The receptionist directs guests to do a self-assessment (following the Self Assessment SOP for guests).
• Receptionists must wash hands/wash with sanitizer after checking guest documents.
• The receptionist is recommended to be able to detect guests who look sick. All guest records are made and reported to hotel management.

1. Ensure the availability of soap for handwashing in public toilets and rooms.
2. Perform cleaning and disinfection in public areas of the hotel such as lobbies, toilets, halls, corridors, and elevators on a regular basis.
3. Janitors must be trained in the use of simple PPE (masks and gloves) and hand hygiene immediately after removing PPE, and when cleaning and disinfection work is complete.
4. If possible, use disposable cleaning materials. Discard all cleaning equipment made of cloth and absorbent material. Or do disinfect cleaning on non-porous cleaning materials with 0.5% sodium hypochlorite solution or according to the manufacturer's instructions before using it for another room.
5. Textiles, linen, and clothing must be put in specially marked laundry bags and handled with care to prevent dust from forming, which can potentially cause contamination on the surface or surrounding people. Instructions should be given to wash in hot temperatures (70 ° C or more) with ordinary detergent. All used goods must be handled appropriately to reduce the possibility of transmission risk.
6. The use of disinfectants is not suitable for use on telephones, remote control equipment, door handles, buttons on elevators, etc., so to clean these items can use 70% alcohol.
7. Disposable items (hand towels, gloves, masks, tissues) must be placed in containers with a lid and disposed of according to waste management standards.
8. In general, if sick guests only pass or stay for a short time in the (corridor) or other public areas, it does not need to be specifically cleaned and disinfected.
9. Improved cleaning and disinfection should refer to established SOPs, such as solid waste management, and wearing personal protective equipment (PPE).
10. Janitorial staff should be given training in the use and storage of disinfecting products such as bleach which may be at higher concentrations. Staff must be trained in how to use bleach and how to rinse it after 10 minutes.
11. Cleaning staff must be trained in the use and equipped with personal protective equipment as listed below:

• Gloves
• Closed shoes
• If performing procedures that produce splashes (such as when washing surfaces), add a face shield and waterproof apron).

• Must follow additional protocols for food and beverage service businesses
• Food and beverage services for hotel guests are directed to be carried out on an order basis and delivered to guest rooms and/or buffet services served by special officers
• Coffee machines, soda machines, and others, especially parts that are often touched by guests' hands should be cleaned and disinfected at least after each service and more often if needed.

Meeting Room
Follow additional protocols for meeting hall businesses.

Fitness center and swimming pool
Follow additional protocol protocols for Fitness Center and swimming pool businesses.

Spa 
Follow additional protocols for the spa business.

• Staff must maintain personal hygiene (washing hands regularly, correct cough ethics, wearing masks and gloves) as tightly as possible.
• Maintain a safe distance between officers and guests according to the Covid-19 protocol standard
• All equipment and supplies must meet cleanliness according to the Covid-19 protocol

• It is recommended to mix the antiseptic liquid into a place with potentially large amounts of water and be visited by guests, such as swimming pools, or spas. The provision of antiseptic liquids must refer to the use of international standards.
• Dishwasher and laundry equipment. It is recommended that dishwashing and laundry equipment be routinely disinfected. Besides, the cutlery is also sprayed with antiseptic liquid within safe limits.
• Air conditioner. It is important to pay attention to the air conditioning filter and clean it regularly. It is also necessary to check if there are ventilation/air exchange ducts.
• Dispenser (refill tool). Routine checks to check the function of soap dispensers, wipes, hand sanitizers, and hand dryers throughout the hotel location. Provide hand sanitizer liquid in places frequented by guests such as the lobby, restaurant, and toilet areas.

It is important to remember that every tourism business is required to implement a general protocol to prevent Covid-19 transmission in the tourism business sector.

Management

1. Management is responsible for implementing and overseeing restrictions on the conduct of business activities, namely, restrictions on golfing activities in the field, restrictions on the operation of clubhouse facilities, and restrictions on the number of employees.

2. Restrictions on playing golf on the field are carried out as follows:

a. The number of players and caddy is limited

b. All players and caddy must use a mask

c. All players and caddy MUST keep a minimum distance of 1 meter

d. Each Golf Cart / Trolley provides 1 rake bunker to avoid sharing

e. From the start until the game is finished, the golf ball is ONLY held by the players

f. Do not touch the flagstick/pin

g. Use of 1 golf cart for 1 player and 1 caddy (if used by 2 players and 2 caddy, a barrier must be installed)

h. Caddy remains behind the golf cart and is not permitted to drive the golf cart

i. Players handle their own golf balls (at the time of teeing off, taking out of holes, cleaning, and all drop procedures)

j. The caddy only touches the head of the golf club

3. The operational limitation of clubhouse facilities (Restaurant and Bar; Sauna and Whirlpool; Reflexy (massage); Fitness Center; and Meeting Rooms, VIP, Business Center) is implemented by following Covid-19 transmission prevention protocol which is determined according to the type of business and following other provisions established by the government.

4. Limitation on the number of employees is implemented by limiting only those employees who are directly involved in carrying out business operations such as:

a. Field employees whose work is caring for and maintaining plants;

b. maintenance staff (electricity, telephone, water pipes, and buildings);

c. employees in charge of operational golf (serving players);

d. security;

e. caddy (arranged according to the number of players who came).

5. Make data recapitulation (log data) that includes cleanliness, and sterilization (including date, time and name of the executive officer) 

Receptionist

1. Reception desk staff should be provided with information about Covid-19, including health facilities. 

2. Provide hand sanitizer liquid at the reception desk.

3. Inform guests about the precautions taken by golf course management (including if there are medical and pharmaceutical services in the area).

4. Provides a set of emergency medical equipment that contains:

- Disinfectant liquid

- Face mask

- Disposable gloves

- Eye protection

- Disposable cloths

- This set of emergency medical equipment only needs to be used to handle guests/staff who are strongly suspected of being positive for Covid-19.

5. The receptionist directs guests to do a self-assessment (following the SELF ASSESSMENT SOP) for guests.

6. The receptionist is recommended to be able to detect guests who look sick. All guest records are made and reported to the golf course management.

Golfer

1. Required to make a tee time reservation in advance.

2. Must not gather in teebox, green, shelter more than 5 people

3. It is forbidden to share/borrow one another from golf clubs with playmates

4. Provide towels and toiletries in each locker

Golf Course Facilities

• Disinfecting golf cart & trolley before and after the player is used;
• provide a minimum of 4 points per 18-hole hand washing;
• providing hand sanitizers in every public area (driving range, lockers, lobby, restaurants);
• regulate the use of locker cabinets with the provision of a minimum distance of 1 meter;
• regulate the use of showers with a minimum distance of 1 meter;
• set the number of visitors who enter the locker area a maximum of 1 person / 15 m2 area. For example lockers with an area of ​​300 m2 maximum people who are in it 20 people at the same time;
• adjust training positions in the driving range of at least 1.5 meters.

Housekeeping

1. If possible, use disposable cleaning materials. Discard all cleaning equipment made of cloth and absorbent material. Or do disinfect cleaning on non-porous cleaning materials with 0.5% sodium hypochlorite solution or according to the manufacturer's instructions before using it for another room.

2. Textiles and linens must be put in specially marked laundry bags and handled with care to prevent dust from forming, which can potentially cause contamination on the surface or surrounding people. Instructions should be given to wash in hot temperatures (at least 50 degrees Celsius) with ordinary detergent. All used goods must be handled appropriately to reduce the possibility of transmission risk.

3. The use of disinfectants is not suitable for use on telephones, remote control equipment, door handles, etc., so to clean these items can use 70% alcohol.

4. Disposable items (hand towels, gloves, masks, tissues) must be placed in containers with a lid and disposed of according to waste management standards.

5. In general, if sick guests only pass or stay for a short time in the (corridor) or other public areas, it does not need to be specifically cleaned and disinfected.

6. Improved cleaning and disinfection should refer to established SOPs, such as solid waste management, and wearing personal protective equipment (PPE).

7. Janitorial staff should be given training in the use and storage of disinfecting products such as bleach which may be at higher concentrations. Staff must be trained in how to use bleach and how to rinse it after 10 minutes.

8. Cleaning staff must be trained in use and equipped with personal protective equipment as listed below:

-Gloves

-Disposable clothing

-Closed shoes

-If performing procedures that produce splashes (such as when washing surfaces), add a face shield and waterproof apron).

9. Dispenser (refill tool). Routine checks to check the function of soap dispensers, wipes, hand sanitizers and hand dryers throughout the golf course location. Provide hand sanitizer liquid in places frequented by guests such as the lobby, restaurant and toilet areas.

Engineering and Maintenance

1. It is recommended to mix the antiseptic liquid into a place with potentially large amounts of water and be visited by guests, such as swimming pools. The provision of chemical liquids must refer to the use of standards.

2. Dishwashing and laundry equipment. It is recommended that dishwashing and laundry equipment be routinely disinfected. In addition, eating utensils if needed are also sprayed with antiseptic liquid within safe limits.

3. Air conditioner. Although Covid-19 is not transmitted through air, it is important to pay attention to the air conditioning filter and clean it regularly. It is also necessary to check if there are ventilation/air exchange ducts.

Staff

• division of tasks in preparation for reopening with new rules;
• preparation of Covid-19 emergency teams in accordance with government recommendations;
• making new rules for post-pandemic staff;
• implementation of Covid-19 health protocol according to WHO and Health Ministry recommendations: hand washing, hand sanitizer, mask, keep a safe distance and check body temperature;
• preparation of work areas adjusted to the rules of keeping a distance and not swarming;
• training for all staff on new post-pandemic rules, additional material for staff dealing directly with the public;
• stricter cleaning campaigns for staff managing cleanliness.

A visitor

• Preparation of rules and implementation of health protocols related to Covid-19 for visitors: temperature checking, wearing masks, safe distance rules;
• campaign to purchase tickets online and without cash;
• safe distance implementation campaigns for visitors in the queue and while in the museum area including cafes and museum shops;
• preparation for the placement of museum guards so that the work is safe and visitors are comfortable;
• preparation of visitor arrangements so as not to pile up in one area while in the museum;
• keep preparing online activities for visitors who don't want to travel and want to interact from home

Amenities

• Check all facilities in the museum and make sure all functions well;
• cleaning tools: soap, disinfectants and sanitizers, to the maximum;
• preparation for visitors to keep a distance from the queue to enter the exhibition area;
• cleaning inside the museum is done more often;
• reduce things that can be touched alternately and always clean the things that are used interchangeably: elevators, escalator handles, door handles;
• install additional protection and announcements about new rules and ways to maintain health in public spaces according to WHO and KEMKES recommendations.

Communication

Installing the museum's position as a safe and comfortable tourist destination for people of all ages, by explaining verbally and visually about the health and hygiene protocols applied at the museum.

Stage 1: announcement of reopening of the museum (opening date, program)

Stage 2: online ticket purchase socialization

Stage 3: socialization of new regulations at the museum

Stage 4: online ticket promotion with museum ticket partners online

Additional Protocol for Homestay/Resort Service Enterprises in the Thousand Islands
In addition to the general protocols that must be followed by all businesses in the tourism sector, the following are additional protocols for homestay/resort service providers in the Thousand Islands:

1. It is important to remember that every tourism business is required to implement a general protocol to prevent Covid-19 transmission in the tourism business sector.
2. Following recommendations or recommendations issued by the government and authorities. Disinfect all parts of the homestay/resort. This was done to reduce the impact of the spread of Covid-19.
3. Homestay or resort staff arrangements
   The homestay or resort management must ensure that all homestay/resort staff comply with government directives, necessary precautions include washing hands regularly, not touching the mouth, eyes, and nose, avoiding crowds by keeping a distance. And sterilize objects that are often touched in public spaces.
4. Supervision
   The homestay/resort management must supervise all homestay/resort staff, because of the high interaction in the tourism industry, this needs to be watched out for by the health checks of all homestay/resort staff.
5. Make data recapitulation
   It is recommended to make records (log data) including cleanliness, and sterilization (including date, time and names of implementing officers).
6. Management directs every transaction carried out in cash, if not possible, must have a money sterilizer and periodically sterilize the money from the transaction
7. For rooms in large capacity can be used specifically for one family

• All staff on duty in the front area are required to wear masks (cloth masks are recommended).
• Providing hand sanitizers in the corners of the homestay or resort lobby and security desk.
• All guests and employees must be checked for body temperature every morning and wash their hands with soap or hand sanitizer.
• If there are guests and employees whose body temperature is above 37.3℃, they are directed to a health facility.
• Provides information about Covid-19 and its prevention.
• Provides information on health facilities that can be accessed by guests.
• Make a safe distance marker at the homestay or resort area.

1. The receptionist directs guests to do a self-assessment (following the self-assessment SOP for guests).
2. The reception desk should provide information about Covid-19 including medical equipment facilities.
3. Provides hand sanitizer liquid.
4. Set the reception desk by measuring the safe distance between the receptionist and guests.
5. Mark the guest queue area with a minimum distance of 1 meter between guests.
6. Inform guests of the precautions taken by the management of the homestay or resort (including if there are medical and pharmaceutical services in the area)
7. Provides a set of emergency medical equipment that contains:
   - Disinfectant liquid
   - Masks
   - Disposable gloves
   - Eye protection
   - Disposable clothes
8. This set of emergency medical equipment only needs to be used to handle guests/staff who are strongly suspected of being positive for Covid-19.
9. Avoid any physical contact with guests (such as shaking hands).
10. Inform guests to immediately contact homestay/resort staff if they have Covid-19 symptoms.
11. Receptionists must wash hands/wash with sanitizer after checking guest documents.
12. The receptionist is recommended to be able to detect guests who look sick. All guest records are recorded and reported to the homestay or resort management.

1. All staff on duty in the housekeeping area are required to use masks, aprons, and cloth gloves.
2. All staff on duty in the homestay/resort area (other than rooms) are required to use masks and cloth gloves.
3. Provide hand sanitizers in all corners of homestays/resorts (especially in rooms frequented by guests).
4. Ensure the availability of soap for handwashing in public toilets and rooms.
5. Periodically clean the areas/surfaces that are often touched by guests (eg. door handles).
6. Perform cleaning and disinfection in public areas of homestays/resorts such as lobbies, toilets, halls, and corridors at regular intervals.
7. Janitors must be trained in the use of simple PPE (masks and gloves) and hand hygiene immediately after removing PPE, and when cleaning and disinfection work is complete.
8. If possible, use disposable cleaning materials. Discard all cleaning equipment made of cloth and absorbent material. Or do cleaning with disinfectant on cleaning materials that are not porous with 0.5% sodium hypochlorite solution or according to the manufacturer's instructions before using it for another room.
9. Textiles, linen, and clothing must be put in specially marked laundry bags and handled with care to prevent dust from forming, which can potentially cause contamination on the surface or surrounding people. Instructions should be given to wash with ordinary detergent. All used goods must be handled appropriately to reduce the possibility of transmission risk.
10. The use of disinfectants is not suitable for telephones, remote control equipment, door handles. Instead, clean these items with 70% alcohol.
11. Disposable items (hand towels, gloves, masks, tissues) must be placed in containers with a lid and disposed of according to waste management standards.
12. In general, if sick guests only pass or stay for a short time in the (corridor) or other public areas, it does not need to be specifically cleaned and disinfected.
13. Improved cleaning and disinfection should refer to established SOPs, such as solid waste management, and wearing personal protective equipment (PPE).
14. Cleaning staff should be given training in the use and storage of disinfectant products such as bleach which may be at higher concentrations. Staff must be trained in how to use bleach and how to rinse it after 10 minutes.
15. Cleaning staff must be trained in the use and equipped with personal protective equipment as listed below:
    - gloves;
    - disposable clothing;
    - closed shoes;
    - if performing procedures that produce splashes (such as when washing surfaces), add a face shield and a waterproof apron).

• Must follow the SOP for preventing Covid-19 transmission in food and beverage service.
• Provide a dining area with a minimum distance of 2 meters per group from other groups.
• Coffee machines, soda machines, and others, especially parts that are often touched by guests' hands must be cleaned and disinfected at least after each service and more often if needed.

• Meeting room staff must maintain personal hygiene (washing hands regularly, good cough etiquette, wearing masks and gloves).
• The capacity of the meeting room must not exceed 50% of the maximum capacity. Maintain a safe distance as per Covid-19 protocol of at least 1 meter.
• All meeting room equipment and supplies must meet hygiene standards in accordance with the Covid-19 protocol.

• Fitness personnel must maintain personal hygiene (washing hands regularly, good cough etiquette, wearing masks and gloves).
• The distance between fitness equipment must be at least 2 meters.
• All fitness equipment must meet hygiene standards in accordance with the Covid-19 protocol.

• Staff must maintain personal hygiene (washing hands regularly, good cough etiquette, wearing masks and gloves).
• Maintain a safe distance between staff and guests according to the Covid-19 protocol standard.
• All equipment and supplies must meet cleanliness according to the Covid-19 protocol.

• It is recommended to pour the antiseptic liquid into a place that has the potential to be filled with water, in large quantities, and is visited by guests, such as swimming pools or spas. The provision of antiseptic liquids must refer to international standards.
• Dishwasher and laundry equipment. It is recommended that dishwashing and laundry equipment be routinely disinfected. The cutlery is also sprayed with antiseptic liquid within safe limits.
• Air conditioner. Although Covid-19 is not transmitted through air, it is important to pay attention to the air conditioning filter and clean it regularly. It is also necessary to check if there are ventilation/air exchange ducts.
• It is recommended to use a dispenser (refill device) with special modifications (not touched directly by hand).

Further information about the implementation and provision of the health protocol in the Tourism and Creative Economy sector can be accessed at:
Keputusan Kepala Dinas Pariwisata dan Ekonomi Kreatif No. 131 Tahun 2020 (download here).

The provision applied since 5 June 2020.

Additional Protocols for Dive Center and Dive Operator Service in the Kepulauan Seribu 
In addition to the general protocols that must be followed by all businesses in the tourism sector, the following are additional protocols for dive center and dive operator service providers in the Kepulauan Seribu:

• Following recommendations/suggestions issued by the government and authorities. Disinfect all parts of the dive center. This was done to reduce the impact of the spread of Covid-19.
• Dive center staff arrangements. Dive center management must ensure that all dive center staff comply with government directives, necessary precautions include washing hands regularly, not touching the mouth, eyes, and nose, avoiding crowds by maintaining social distance. And sterilize objects that are often touched in public spaces.
• Supervision. Dive center management must supervise all dive center staff. Due to the high level of interaction in this particular tourism industry, all dive center staff must go through medical checks.
• Making data recapitulation, it is recommended to make notes (log data) regarding cleanliness and sterilization information (including date, time and name of the executive officer).

• All staff on duty in the front area are required to wear masks (cloth masks are recommended).
• Provides Hand sanitizers in the dive center area.
• All guests and employees must be checked for body temperature every morning and wash their hands with soap or hand sanitizer.
• If there are guests and employees with a body temperature above 37 ° C, they are directed to a health facility.
• Provides information about Covid-19 and its prevention
• Provides information on health facilities that can be accessed by guests.
• Make a safe distance marker at the dive shop.
• Booking or filling in other data is required to only be done online.
• Payments are made online (e.g. bank transfer, etc.).
• All guests are advised to bring their own diving equipment.
• Access to the dive center is only for guests who will rent diving equipment for diving or snorkeling. Not allowed family, friends, and others into the office.
• It is forbidden to enter the diver's office showing symptoms of cough, runny nose, fever, shortness of breath, dizziness, or/and diarrhea. Guests who have these symptoms are immediately sent to the Regional Hospital.
• Not allowed to leave personal items in the office
• After finishing the dive, each guest carries and washes the equipment in their own house, if the dive center is not possible to provide sufficient place for washing running water for each diver.

• All guests and staff always keep a safe distance.
• Provides hand sanitizer liquid in the dive center area.
• Set a table or place to store diving bags or equipment with a safe distance.
• Mark the guest queue area with a minimum distance of 1 meter between guests.
• Inform guests about the precautions taken by dive center management (including if there are medical and pharmaceutical services in the area).
• Provides a set of emergency medical equipment that contains:
  - disinfectant liquid;
  - face mask;
  - disposable gloves;
  - eye protection;
  - disposable clothes;
  - This set of emergency medical equipment only needs to be used to handle guests/staff who are strongly suspected of being positive for Covid-19.
• Avoid any physical contact with guests (such as shaking hands).
• Staff needs to know which countries are the Covid-19 pandemic areas.
• Inform guests to immediately contact the dive center staff if they have symptoms of Covid-19.
• Staff should ask if guests experience symptoms such as Covid-19 such as fever, cough, or shortness of breath.
• Staffs are encouraged to be able to detect guests who look ill. All guest records are recorded and reported to the dive center management.

• All staff on duty to pick up guests are required to wear masks and wear gloves to move items or equipment brought by guests.
• Officers are equipped with hand sanitizers and always clean their hands at the time of carrying out the loading of goods to the cart.
• Officers deliver the guests' diving stuff to the homestay location or resort or dive center while still using masks and gloves.
• After arriving at the resort, homestay, dive center, or dive site, guests follow the Covid-19 transmission prevention protocol for the resort or homestay.

• All dive guides on duty on diving boats are required to use masks and plastic gloves.
• The dive guide is required to wash hands using soap and/or spray with a hand sanitizer before boarding the ship.
• Diving guide equipment consists of masks, snorkels, BCD (Buoyancy Compensator Device), regulators, fins, wetsuits and others must be in sterile conditions before and after diving. Soaking the diving equipment is done with disinfectant/sanitizer for 5 minutes and rinsing with clean water. Then dried and stored using a sterile plastic bag. Soaking and rinsing is always done after each dive.
• Always keep a distance with guest divers, both on the boat and at the briefing, with a distance of 1 - 1.5 meters.
• If guests request for help in wearing the diving equipment, the guide must wash their hands with a hand sanitizer afterwards.
• Assist dive guests in removing diving equipment, especially rented equipment. After finishing, immediately spray the hands with a hand sanitizer. Diver's personal equipment is removed by each owner unless assistance is requested. After removing, clean hands with a hand sanitizer.
• After use, clean diving equipment according to the SOP.
• Tools or equipment that have been cleaned are dried and placed in a plastic bag according to the ownership.

• Sanitation officers prepare soaking tanks and rinse tanks and disinfectant/sanitary liquid preparations in the form of sodium hypochlorite with 5% active ingredients with a concentration of 0.1% (100 ml NaCLO in 4000 ml water).
• All staff on duty in the equipment sanitation area are required to use masks, aprons, and plastic gloves.
• Before use, personal diving equipment consists of masks, snorkels, BCDs, regulators, fins, wetsuits, etc. soaked with disinfectant/sanitizer for 5 minutes and rinsed with clean water.
• For scuba and ballast tubes, sanitation is done by spraying disinfectant, using a high-pressure spray and flushing.
• After the tools are clean and sterile, the tools are placed in containers or plastic bags provided by the dive center and labeled with the name of each owner. Plastic bags are always used during diving activities.
• After diving, the diving equipment will be immersed in the same procedure as before it was used. Tools that have been cleaned are then dried and placed in a plastic bag according to the ownership of the tool.

• If an accident occurs and the diver requires CPR treatment at the dive site, the diving guide must wear a mask, gloves, and PPE clothing. Direct contact with the victim without personal safety is prohibited.
• Immediately report to the dive center office or to the Regional Hospital so that preparations are made quickly in dealing with victims while still adhering to the SOP.
• After finishing handling the victim, the diving guide must wash his/her hands using soap and/or spray with a hand sanitizer.

• All staff on duty in the air filling area are required to wear masks and gloves.
• Provides hand sanitizers and soap for handwashing.
• Clean the area of ​​objects that are often touched.
• Perform cleaning and disinfection in the tank filling area including the compressor periodically.
• Each tank is washed after filling.
• Moving or carrying tanks must always be with gloves.

• All dock areas are washed and disinfected, including places or items that are often held (for example poles, banisters, etc.).
• Box or guest bag diving still maintained distance.
• Provides hand sanitizers and soap for handwashing.
• Wear a cloth mask when briefing and keep a safe distance between divers and use gloves when diving.

• All staff on duty at the dive sites and boats for diving activities are required to use masks and gloves.
• Provides hand sanitizers and soap for handwashing.
• Clean the area of ​​objects that are often touched.
• Perform regular cleaning and disinfection in the area of ​​the ship.
• Maintaining a distance between divers while on the ship.
• Each diver carries a bag to store masks, snorkels, and other equipment.

• All dive center staff must strictly adhere to the basic protection measures against Covid-19 that have been recommended by WHO, such as hand hygiene, keep a distance, avoid touching eyes, nose and mouth, cough ethics and are advised to seek immediate medical help if you feel symptoms Covid-19.
• Each dive center staff must maintain personal hygiene such as washing hands regularly, wearing masks, good cough etiquette.

• Fill in the form as a diving requirement in the form of a Health Declaration Covid-19 Form and a Liability Release Form sent via email or WA. These forms are sent and received by the dive center/dive operator staff one day before departure.
• Attach a health certificate from the doctor/hospital or negative rapid test/swab results that are valid for 7-14 days from the schedule and sent via email or WA with the form above.
• Attach a Medical Check-Up result which states that the diver has recovered from Covid-19.
• Mandatory self-handling the diving equipment.
• Mandatory self-disinfecting of all diving equipment.
• Clean the diving equipment after every use.
• Bring your own diving equipment in a wrapped bag/plastic without mixing with other guest tools.
• Must bring your own cutlery and drink.
• Keep the distance between guests at least 1 meter / social distancing.
• Use a mask to cover the mouth and nose
• Wash your hands thoroughly with soap or bring your own hand sanitizer.
• Check body temperature according to the rules.
• Diving guests are required to adhere to the SOP for the prevention of Covid-19 transmission

Sick Guest Procedure in the Dive Center Area
Dive center staff must inform management or receptionists about related incidents, including guests who may be ill in the dive center area. The dive center must treat sick guests wisely.

• If guests experience symptoms of acute respiratory infections, it should immediately reduce contact with people who are sick and are in that place. The diver reception must follow procedures when serving guests indicated by Covid-19.
• Keep sick people away from others with a minimum distance of 2 meters (6 feet).
• If the situation requires that sick people are not transferred to a medical institution, dive center management must consider steps that are appropriate for the service of the sick.
• Give directions to sick diver guests to wear medical masks and practice ethics when coughing and sneezing. If there is no medical mask, provide tissue to keep your mouth shut and immediately dispose of the tissue in a biohazard disposal waste bag. If there is no biohazard disposal waste bag, provide an intact plastic bag, seal, and discard; then wash hands with soap and rub hands with water or alcohol.
• If the sick person does not wear a mask, the dive center staff who interact must keep their distance from the sick person. Unless you wear at least disposable clothes, gloves, masks, and eye protection (full PPE).

Evacuation Procedure for Covid-19 Infected Guests
Dive center staff involved in evacuation suspect Covid-19 must implement infection prevention and control in accordance with WHO guidelines. They must routinely perform hand hygiene and wear medical masks, eye protection, gloves, and disposable clothing when loading patients suspected of COVID-19 to an ambulance. They must ensure that they clean their hands before wearing PPE and after removing it.

• To remove PPE and avoid contamination. First, remove the gloves and PPE clothes, then wash your hands; then remove the mask and eye protection, and immediately wash your hands with soap and water or an alcohol-based antiseptic.
• Dispose of gloves and other disposable items properly, items that are in contact with the body of the sick person put in a biohazard bag or a safe plastic bag, which will be considered a "biohazard" waste.

• Dive center staff who have direct contact with sick hotel guests must be treated according to instructions from the health authority. The health authority must quickly update the results of the examination and submit it to regional/national health authorities to take further action.
• For the time being, the dive center management needs to be self-isolated for 14 days and implement work remotely or from home (WFH).

In addition to the general protocols that must be followed by all businesses in the tourism sector, the following are additional protocols for Travel Agents, providers of tour package services in the Thousand Islands:

A. SOP Reservations Reservations for Tour and Crossing Packages

1. Reservation / booking tour packages through online reservations (facsimile, cell phone / WA).

2. Tourist stand-by at the beach pier (Marina Ancol) 30 minutes before the scheduled departure.

3. All tourists are guided by the Covid-19 Transmission Prevention Health Protocol (keep social distance distancing and must wear masks).

4. Perform body temperature checks before entering the ship.

5. Before boarding a boat, you must wash your hands with running water and use soap or hand sanitizer.

6. Passenger ship capacity is 50 percent of the maximum passenger capacity limit while maintaining a safe distance.

B.   SOP at Destination (at Resort Island)

1. Reserve a cottage on the island resort. Registration data, guest vouchers, ID card photocopies, guest passports handled by the travel party directly related to the marketing via online (fax, cell phone / WA).

2. Upon arrival, visitors / guests are not provided with a welcome drink.

3. Tourists / visitors / guests directly enter the rooms that have been prepared.

4. Room keys must be already attached in each room.

5. Information on dining reservations and other facility information (guest supplies/stationery) are ordered via telephone to the receptionist.

6. For food and beverage service, please refer to the SOP of Food and Beverage Service Providers.

7. Not allowed to have a party/event /crowd.

8. Staff who deal directly with guests are required to wear staff uniforms and PPE such as masks and gloves.

In addition to the general protocols that must be followed by all businesses in the tourism sector, the following are additional protocols for shopping center businesses in Jakarta:

A. Management

1. Management is responsible for implementing and overseeing restrictions on the conduct of business activities, namely limiting distance and the number of visitors and employees.

2. Implement and supervise the cleaning protocol for all business facilities with the following details:

-disinfecting all public areas and existing facilities using disinfectant liquid every day after completion of operational hours;

-every day before starting to operate cleaning tools, all door handles, as well as periodic cleaning;

-all officers who carry out cleaning and spraying with a minimum use include masks, gloves, shoes, and other protective equipment (if any).

3. Implement and oversee the Screening protocol and the protection of employees and visitors with the following details:

-before the Shopping Center was opened, all employees involved in operations were trained so that they understood and cared for and carried out provisions with full responsibility to protect themselves and visitors of Covid-19;

-checking the body temperature of employees and visitors with a Body Temperature Meter (the maximum limit tolerated is 37.3 ° C and below);

-all employees and visitors are required to wear masks, unless they are eating.

4. Implement and supervise the tightening protocol at the entrance:

-Limitation of the number of visitors in the queue to maintain a safe distance (physical distancing), namely within a safe distance of at least 1 (one) meter.

-Hand washing areas and hand sanitizers are provided in public areas of the Shopping Center, including at the entrance or other areas to be determined by the Shopping Center.

-Visitors are required to wear a mask and open their own bags during the Security Check.

-Restrictions on the number of visitors to ensure physical distancing for visitors.

5. Implement and oversee the Social / Physical Distancing protocol:

-Install signage and instructions containing directions on health protocol rules.

-Traveling Patrol Officers or Security Officers or other Shopping Center Officers will routinely urge Visitors who congregate or do not follow the Social / Physical Distancing rules while in the shopping Center corridor or when using facilities within the Shopping Center.

-Make a letter of notification to the tenant / tenant and kiosk owner to provide physical distance both in the cashier queue or in the area of ​​the store room or restaurant.

6. Implement and oversee hygiene protocols:

-Prepare a hand washing place before entering the shopping center

-Provides Hand Sanitizer in the shopping center area.

-In shopping center facilities such as toilets, Nursery Rooms, Elevators / Lifts, escalators, prayer rooms, lounges, driver waiting areas, Counter Customer Service applies a limit on the number of visitors and is at a minimum distance of 1 (one) meter.

-Prepare special staff to clean and disinfect public areas within the shopping center on a regular basis.

-Staff involved in cleaning and sanitizing must meet the standards of Personal Protective Equipment (PPE) so they must wear masks, face masks, and gloves when on duty. 

In addition to the general protocols that must be followed by all businesses in the tourism sector, the following are additional protocols for the salon/barbershop business in Jakarta:

Implementation of Hygiene and Sanitation Standards

A. Place of Business

1. Assign one employee as a doorman whose job is to check the temperature, the use of masks, and the condition of customers who come.

2. Provide hand sanitizer at the entrance/exit, customer table, and cashier area.

3. Provide bottled water.

4. Customers are advised to make a reservation before getting service.

5. Eliminating magazines/newspapers/tabloids in the waiting room.

Implementation of Hygiene and Sanitation Standards

B. Employee

1. Employees who perform services to customers are required to wear PPE (masks, face shield/goggle masks).

2. Wash hands with soap for 20 seconds according to health standards before and after service, and inform customers.

3. If you cough or sneeze immediately cover your nose and mouth with a tissue or sleeve and immediately replace the cloth mask with a clean one.

4. Sterilize tables and chairs with a disinfectant in front of the customer before the service begins.

5. Clean the floor with disinfectant liquid before opening and after closing.

6. Maintain cleanliness of service support tools such as towels, capes, aprons, bandanas, etc .; must be washed after 1 time usage (not used repeatedly), and stored using plastic wrap.

7. Sterilization of tools and items that are frequently touched by using cleaning products / Alcohol 70%. This includes but not limited to: scissors, combs, pins, hairdryers, EDC machines, calculators, telephones, cashiers, etc.

Implementation of Physical Distancing

1. Make greetings without shaking hands (without physical contact) between employees and customers.

2. Ensure the distance between service chairs is at least 1 meter. If not possible, you can install a partition.

3. Limit the number of people who are in the salon/barbershop. Make sure there is a minimum distance of 1 meter (except employees who are working on the customer's hair, keep a distance more than normal).

4. Give a line (marking) the cashier queue area with a minimum distance of 1 meter.

5. Do not service face to face (face to face), and only talk as needed during the service.

6. Limit the type of service in the salon, with a recommended service time of a maximum of 120 minutes per person, minimizing physical contact and only servicing for hair (do not service the face / body).

1. Management is responsible for implementing and overseeing restrictions on the conduct of business activities, namely limiting the number of visitors, and limiting the number of employees.

2. Implement and supervise the cleaning protocol for all business facilities with the following details:

-Disinfect all areas and facilities in using disinfectant liquid every day after completion of operational hours.

-All officers who carry out cleaning and spraying must wear masks, rubber gloves, shoes, hazmat (raincoat) and are given with extrafooding vitamin.

3. Implement and monitor employee and visitor screening and protection protocols with the following details:

-Before the park was opened, all employees involved in the operations were trained so that they cared and were responsible and were able to protect themselves and visitors from Covid-19.

-Check employee health before work.

-Check the body temperature of employees and visitors with an infrared thermometer.

-All employees and visitors must wear a mask, unless they are eating.

4. Implement and supervise the tightening protocols at the entrance and checkpoint:

-Limit the number of visitors to keep a safe distance (distancing). Ensure a safe distance of 2 meters when queuing at counters and entrances. To reduce direct contact it is advisable to purchase tickets via mobile and online.

-Prepare a hand sanitizer in front of the window and entrance.

-Visitors are required to wear a mask and open their own bags during security inspections. Except when eating and using water attractions in the Water Park.

5. Implement and oversee the Social Distancing protocol:

-So that social distancing can be carried out properly, install signage and markers that contain directions and instructions for health and safety.

-Create one-way traffic to maintain the smoothness of the queue.

-Each vehicle limits the number of visitors to maintain social distancing.

6. Implement and oversee hygiene protocols:

-Set up portable handwashing places throughout the park.

-Reduce toilet capacity and keep a distance of 2 meters.

-Prepare special staff to sanitize the toilet regularly.

-Officers involved in cleaning and sanitizing are very sensitive to virus transmission. He or she must meet the Personal Protective Equipment (PPE) standard by wearing a mask, face cover, gloves and long-sleeved clothes when on duty.

7. Implement and supervise health and hygiene at rides and attractions:

-Place a hand sanitizer or portable hand washing area at the entrance and exit rides.

-Place markers in all rides and queuing places so that the distance of 2 meters is carried out.

-To reduce queue length and crowding it is recommended to use virtual queues. 

Further Information

Further information about the implementation and provision of the health protocol in the Tourism and Creative Economy sector can be accessed at:

Keputusan Kepala Dinas Pariwisata dan Ekonomi Kreatif No. 131 Tahun 2020 (download here).

The provision applied since 5 June 2020.