This year, by chance Ramadhan has arrived while the world
and citizens of Indonesia is stricken by a great ordeal in the form of
the coronavirus. The Islamic month of giving coinciding with strife that
threatens certain people’s lives and livelihoods makes this a perfect
time for the citizens to band together and help one another in their
time of need. Various donation platforms have reared their heads during
this time, and among them is the Large Scale Social Collaboration (KSBB)
platform facilitated by the Jakarta Provincial Government. KSBB is a
platform for citizens who would like to lend a hand to fellow citizens
in need, with emphasis on a tight relationship among citizens. Donations
submitted through the KSBB platform are sourced from the people and
delivered to the people. But from the myriad of other donation
platforms, what makes KSBB stand out from the rest?
A Complete Data Map for KSBB
As an online-based donation platform, KSBB can be accessed through the official Jakarta COVID-19 Response website.
Opening this web page, you will see a digital map of Jakarta that
displays various details on the donation recipients as well as
additional data on the number of People Under Monitoring (ODP), Patients
Under Supervision (PDP), and positive COVID-19 cases in each hamlet.
The total number of donation recipients which include prioritized
hamlets, orphanages, disability homes, nursing homes, and Islamic
boarding schools are likewise displayed beside the map. All relevant
info for the recipient hamlets are displayed once you click on them on
the map including the number of families living there and the name of
the head of hamlet. Similarly, you can click on the location of
institutions such as orphanages or nursing homes to learn its address
and the amount of people housed there. So before proceeding to the
donation, you can learn as much as you’d like about where and who will
receive your donation.
Transparency in Donations
After you have selected where you would send your donation
to, you must fill out several personal details about yourself or the
party you represent, the date of delivery, as well as signing a
statement of the commitment letter. The format of the letter could also
be downloaded through the site. With this statement, the donator
guarantees responsibility for the delivery of their donations within the
deadline of their choosing. To promote transparency for the donors and
recipients alike, all the information provided by the donator will be
displayed on the KSBB map. The name of the individual or party of
donors, date of delivery, as well as the type of donation sent can be
viewed by anyone.
[How do we donate through KSBB Platform?]
Rest assured, the contact info provided while filling out
the commitment letter will not be displayed publicly but it will be
forwarded to the recipient of your donation whether it be the head of
hamlet or a representative from an institution. This is done so that the
recipient party may contact you to coordinate on the logistics of
delivering your donation to an agreed location. Direct communication
between both parties will surely simplify the process.
Report Your Problems Through CRM
Sometimes you might encounter some problems while in the
process of delivering your donations. Whatever that problem may be,
using the integrated CRM system, you can easily file a report for it.
CRM is an official citizen’s report platform provided by the Provincial
Government and incorporates 14 different complaint channels, both
physical and digital. During the enactment of large scale social
distancing, it is advised that citizens only make use of the digital or
online-based channels such as the JAKI application or the @DKIJakarta on
Twitter. Every report will be received by the appropriate village
office or department which will send officers to deal with the problem
as soon as possible.
[What is Cepat Respon Masyarakat?]
Now you know all the features that make KSBB stand apart
from the rest. These features are not only meant to make KSBB stand out,
but they were also specifically designed to ensure your donating
experience is a smooth one. Come and lend a hand for your fellow
citizens through the KSBB Platform.
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